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Carrier Relations Specialist
1 week ago
THE KENAN ADVANTAGE GROUP North Canton, United StatesJob Details · Job Location · 95 North Canton OH - North Canton, OH · Position Type · LOG Support · Travel Percentage · None · Job Shift · 8hr · Job Category · IC1 · Description · KAG is North America's largest tank truck transporter and logistics provider, delivering e ...
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Carrier Relations Specialist
2 weeks ago
THE KENAN ADVANTAGE GROUP North Canton, United StatesJob DetailsJob Location95 North Canton OH - North Canton, OHPosition TypeLOG SupportTravel PercentageNoneJob Shift8hrJob CategoryIC1DescriptionKAG is North America's largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant ...
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Elementary Special Educator Long-term Substitute
2 weeks ago
Canton Public Schools Canton, United StatesTheHansen Elementary School is an inclusive community for all students and staff and serve over 500 students in grades K-5. TheHansenElementary School is cultivating a school culture and climate that promotes academic growth and social emotional learning for every student, and en ...
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Eclipse Enterprises Canton, United States* An exceptionally broad range of psychiatric and psychotherapeutic medical activities, as well as a structured training concept with full authorization for further education · * Cost coverage for acquiring the specialist knowledge in emergency medicine, additional qualification ...
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Financial Accounting Clerk
3 weeks ago
Stellar Enterprises Canton, United StatesJOB ADVERTISEMENT · The gpe gGmbH Mainz - Society for Psychosocial Facilities in Mainz and Surrounding Areas - is a medium-sized social service provider with currently 330 full-time employees working in the field of medical, social, and vocational rehabilitation and integration o ...
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Ipo Specialist
6 days ago
Computershare Canton, United StatesThis is a hybrid position primarily based in our Canton, MA office location. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out ...
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Accounts Payable Specialist
2 weeks ago
BSC Industries, Inc Canton, United StatesAccounts Payable Specialist · Canton, MA · **Requirements**: · - High school diploma or equivalent; Degree in Accounting or related field preferred. · - 2+ years of experience in accounts payable or related field. · - Proficient in Microsoft Office Suite, particularly Excel and W ...
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Special Educator
3 days ago
Canton Public Schools Canton, United StatesThe**Hansen Elementary School**is an inclusive community for all students and staff and serve over**530**students in grades**K-5.** The**Hansen Elementary School**is elevating the educational experience for our students by cultivating a school culture and climate that promotes ac ...
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Pedagogical Employee
1 week ago
Redwood Ventures Reedurban, OH, United States FreelancePedagogical Specialist (m/f/d) - Part-time or Full-time in Reedurban, OH · The Lebenshilfe Gelsenkirchen is dedicated to empowering people with disabilities to lead self-determined lives and participate in society through various services. Supported by employees (m/f/d) of the Le ...
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Escrow Specialist
1 day ago
Dollar Bank Canton, OH, United StatesJOB FUNCTION/PURPOSE The Escrow Specialist is responsible for ensuring all real estate taxes and hazard/flood insurance premiums are paid or updated in a timely manner. In addition, the Specialist handles optional insurance balancing for the billing, upgraded customer issues, los ...
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Payment Specialist
3 weeks ago
Dollar Bank Canton, United StatesThe primary purpose of this job is to perform certain functions relating to loan payoffs and posting payments via the servicing system. The Payment Specialist I must understand and adhere to regulatory requirements related to all payment and payoff posting functions. · Qualificat ...
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Day TIme Guest Relations Specialist
2 weeks ago
Galaxy Restaurant Wadsworth, United StatesWe are looking for a experienced restaurant Guest Relations Specialist to greet our guests and take care of them. You are the first and last impression. · ResponsibilitiesYour responsibilities are to greet guests, answer phones, make reservations, take carry out orders, seat gue ...
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Billing Specialist
4 days ago
AWP Safety North Canton, United States Full timeCompany Description · AWP is North America's leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrast ...
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Cherokee County School District - GA Canton, United StatesMINIMUM QUALIFICATIONS Complete an approved program at the Master's degree level or higher in Speech-Language Pathology; possess or be eligible for proper certification from the state licensure agency. · GOAL · Work with school system personnel and community to develop and pro ...
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Training Administrator
3 weeks ago
Connexion Systems + Engineering Canton, United StatesConnexion's mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services while treating candidates with the professionalism and respect they deserve. · Title: Training Administrator · Hiring Org ...
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2024 Summer Co-Op
3 weeks ago
RCG Moody International Limited c/- Intertek Canton, United States InternshipSHIP2024 Summer Co-Op / Internship - Construction Technician · Professional Service Industries, Inc. (Intertek-PSI) is looking for a 2024 Summer Co-Op / Internship to join our Building & Construction team in Canton, OH. · Intertek-PSI is a leading US based provider of assurance, tes ...
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Data Center Engineering Operations
4 days ago
Amazon Data Services, Inc. Canton, United States Full timeAmazon Web Services (AWS) is looking for an individual to join our Data Center Engineering Operations Team. This committed group works to maintain the critical physical infrastructure that supports Amazon Web Services. Specifically, this team works to ensure that the data center' ...
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Measurement & Verification (M&V) Energy Engineer
4 weeks ago
Honeywell Canton, United StatesJoin the industry leader to design the next generation of breakthroughs · Innovate to solve theworld's most important challenges · Honeywell Building Solutions is looking for aMeasurement & Verification Specialist to manage accounts in the northeast. · Honeywell Building Solution ...
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Insurance Billing Specialist
3 weeks ago
Absolute Companies North Canton, United StatesInsurance Billing Specialist | Insurance Division · Billing | Reimbursement Specialist · POSITION SUMMARY: · The Billing Reimbursement Specialist is responsible for ensuring cash flow for services provided. The individual in this position may cross train in more than one area of ...
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Insurance Billing Specialist
3 weeks ago
Absolute Companies North Canton, United StatesInsurance Billing Specialist Insurance Division · Billing Reimbursement Specialist · POSITION SUMMARY: · The Billing Reimbursement Specialist is responsible for ensuring cash flow for services provided. The individual in this position may cross train in more than one area of A ...
Customer Relations Specialist - Canton, OH, United States - Dollar Bank
Description
Job Function/Purpose:
The Customer Relations Department is responsible for ensuring a positive, memorable customer experience to all customers as the point of contact and continuing throughout the follow-up and resolution processes.
Customer Relations Specialist promptly and courteously answers all incoming phone calls.Specialists resolve customer complaints by listening to determine the cause of the problem; select and explain the best solution to solve the issue; follow-up to ensure resolution and customer satisfaction.
Specialists complete and review daily, weekly, and monthly reports ensure completion of tasks and maintain regulatory compliance.Qualifications:
High School diploma or GED required; college degree preferred in a business related field Minimum of 1 year previous Customer Service experience required 1 year Mortgage Servicing or Banking experience preferred Knowledge of loan documents preferred Must be able to manage time efficiently, prioritize tasks, and coordinate multiple and changing priorities in a demanding environment Ability to work independently with minimal supervision in a team setting is required Must have excellent telephone, written, and verbal communication skills Must have a sense of urgency in providing knowledgeable and prompt assistance to customers Must have strong propensity for detail, accuracy, and confidentiality Must have excellent mathematical, analytical and problem solving skills Must be professional and courteous with internal and external customers Must be able to remain calm under pressure Working knowledge of Windows and Microsoft Office applications Must be able to type accurately at 25-30 wpm Principal Activities/Objectives: Specialists receive, assign and process daily mail.
Thoroughly review, follow-up, notate, and respond to customer inquiries in a timely and accurate manner within compliance and investor guidelines.
Ensure adequate phone coverage in the department at all times. Comply with bank, regulatory and investor requirements regarding all functions of the Customer Relations Department.The Specialists reports to the Customer Relations Manager and may be expected to assist other Customer Relations Specialists, management, and/or other departments on a regular basis.
Review, interpret and understand a loan payment history, to explain to a customer or review for issues.Review and complete request for customers, including but not limited to PMI/MIP deletions, escrow deletions, interest calculations, and escrow analysis.
Note:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
