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    System Engineer - Chicago, United States - EmergencyMD

    EmergencyMD
    EmergencyMD Chicago, United States

    3 weeks ago

    Default job background
    Description

    POSITION SUMMARY


    The Systems Engineer is responsible for the configuration, operation, and documentation of the Windows and Cloud servers, networks, system administration, and desktop engineering at all company locations.

    This includes servers used for internal production, SaaS production, test and development servers for all systems, Office 365 administration and engineering, Intune, Azure engineering and administration, and other system and software rollouts.

    The role will be involved in solution selection and architecture of systems areas with the Manager of Infrastructure.


    ESSENTIAL DUTIES
    Manage and maintain the organization's servers, networks, and systems, ensuring optimal performance, security, and availability.

    Install, configure, and troubleshoot server hardware and software, systems, and components.

    Monitor system performance and respond to alerts in a timely manner.

    Collaborate with manager to implement and enforce security policies and procedures.

    Conduct regular security audits and vulnerability assessments.

    Respond to security incidents and assist in the resolution of security-related issues.

    Configure and implement automation monitoring and management

    Ensure seamless integration of systems and applications.

    Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.

    Monitor system performance and troubleshoot issues for quick resolution.

    Create and maintain documentation for new and existing processes and procedures.

    Conduct research to identify new technologies that could improve existing operational and business needs

    Provide technical guidance and expertise to other team members and teams to ensure that requested technologies align with the long-term IT vision and are feasible to support

    Maintain good working relationships with our third-party vendors, while also holding them accountable for quality service and results.

    Build and maintain good working relationships with employees at all levels of the organization.

    Assist Helpdesk with desktop escalations as needed.

    Other duties as assigned.

    REQUIRED SKILLS/ABILITIES

    Bachelor's or graduate degree in programming, computer engineering, computer science, or a related field.

    5+ years of enterprise Systems engineering or Systems administration experience including Windows servers in production environments

    3+ years of Network experience in Lan/Wan technologies, switches, and routers. SDWan/SASE is a plus

    3+ years of scripting experience with PowerShell

    2+ years Public Cloud experience with Azure

    2+ Office 365 administration

    5+ years of experience with Active Directory, LDAP or other identity and security management systems.

    1+ years of IIS Web Server configuration and management

    1+ years Backup and Recovery

    5+ years with the configuration and administration of supporting Windows system components (Domain Controllers, DFS, DHCP, DNS, WINS)


    5+ years with Senior level knowledge of Windows Active Directory domain, domain integration and interaction with the network, Group Policies, Active Directory Trusts, Anti-Virus applications, etc.

    Able to clearly communicate verbally and in writing with peers and upper management

    Proven track record of achieving results working through outsourced vendor partners

    Working knowledge of Windows Automation tools, practices and techniques

    Proven troubleshooting skills with ability to independently research and resolve problems

    Demonstrated track record of implementing automation and alerting

    Ability to perform pro-actively and effectively in a fast-paced environment

    Ability to be on-call for assigned rotation.

    MCSE or related certifications are a plus

    Experience working as part of a collaborative, cross-functional team

    Experience in troubleshooting and remediation within multiple Information technology disciplines

    Experience installing and upgrading applications or databases and performing system maintenance

    Familiarity with system and environment analysis, design, and optimization

    Experience monitoring the operational status and performance of, and configuring as well as tuning, systems, networks, or databases

    Experience with operating system commands and utilities as well as scripting

    Experience with production system designs including High Availability, and Performance monitoring. Infrastructure as Code is a plus

    Travel 10% to 25%

    Must be organized, detail oriented, and dependable

    Excellent customer service skills are required


    WHAT WE OFFER
    Along with competitive compensation and career advancement opportunities, we offer a comprehensive total rewards package


    Qualifying employees receive:
    Medical, dental, and vision coverage

    Company paid life and AD&D coverage

    Company paid short- and long-term disability coverage

    Voluntary benefit products

    401(k) retirement savings plan with a generous company match

    Generous PTO allowances and paid holidays

    Tuition reimbursement

    Employee Assistance Program (EAP)

    Parental Leave

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