- Management of the collections team with responsibility for U.S. accounts receivable aging and cash application
- Interaction with customers and other departments to consistently deliver superior customer service as well as to support company initiatives
- Resolution of escalated customer disputes
- Implementation of best practices around processes and the use of technology to enhance efficiency and effectiveness of cash collections and cash applications
- Provide guidance to management on corporate credit policies
- Recommend and implement initiatives to improve cash collections processes with a focus on scaling collections operations
- Review and enforce contractual terms for customer payments
- Assist in the development of collections forecast as well as cascading and tracking team and individual collections goals
- Deactivation of delinquent customer accounts and reactivation as appropriate
- Create weekly and ad hoc management reporting and various account reconciliations as needed
- Coach the collections team to ensure achievement of goals and continuous improvement
- Liaise with management and advise, as needed, to ensure that transactions are integrated effectively
- Handle escalated communication, as necessary, in a professional manner to ensure customer satisfaction
- Maintain customer contact information
- Manage relationship with 3 party collections agencies and legal support as appropriate
- Estimate reserve requirements for credit memos and bad debt write-offs
- Support month/quarter/year-end financial close process
- 5+ Years of hands-on professional credit and collections experience
- Previous people management experience
- Excellent verbal and written communication skills
- Strong Microsoft Excel Skills
- Extensive knowledge of credit and collections best practices
- Must be able to excel in a face-paced, goal oriented and driven environment
- Ability to work with high volumes of customers and transactions
- Ability to represent the Finance Department favorably with other departments and external third parties including auditors and customers
- Strong negotiation and persuasion skills
- Competitive base salary ($93,000 - $100,000) plus bonus opportunities.
- Comprehensive benefits package.
- Company car and gas card for outside sales positions.
- Generous paid time off and holidays.
- Ongoing educational and training opportunities.
- Operation of desktop computer and peripherals
- Extended periods of sitting
- Interaction with employees, management, and the public at large
- Working in a busy office environment with frequent interruptions
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Credit and Collections Manager - Charlotte, United States - Caesarstone
Description
The role of Manager, Credit and Collections is a highly collaborative and influential role at Caesarstone, ideal for someone who thrives in a fast-paced environment.
The successful candidate will have a history of process improvements and process creation/adoption that enable efficient cash collections while maintaining excellent customer relationships.
This candidate will have a passion for coaching and for learning in an evolving environment.The Manager, Credit and Collections will report to the Director of Credit - North America and will be a key leader on the finance team.
This role requires consistent interaction with external customers as well as Sales, Services, Finance and Legal departments to initiate and maintain relationships with customers and to collect fees invoiced to customers.
Essential Duties and ResponsibilitiesJob Requirements
What We Offer:
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Caesarstone US provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
Caesarstone US complies with applicable EEO state and local laws governing non-discrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Employment with Caesarstone US may be contingent upon completion of background check, drug test, execution of an employment agreement, or any other contingencies the employer may require.
Caesarstone is an equal opportunity employer committed to diversity and inclusion and welcomes and encourages applications from people with disabilities.
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