IT Helpdesk Lead - Centennial, United States - Iontra LLC

Iontra LLC Centennial, United States

2 weeks ago

Description

Job Title: IT Helpdesk Lead

Location: Centennial, CO (hybrid)

Company Overview:

Iontra is a Denver, Colorado-based technology company revolutionizing the electrification movement by creating innovative charge-control solutions. We are reinventing the way batteries are charged to unlock their untapped performance. To us, batteries are more than just power sources. They're the enablers of innovation and key to accelerating electrification adoption, and we're proud to be leading the charge. Our third-party validated charge-control solution improves battery performance metrics, such as charge speed and cycle life, by 2x to 4x, no matter the size or complexity of the product.

Role Summary:

As our IT Helpdesk Lead, you'll partner with our IT Manager to help us accomplish our ambitious goals by maintaining high SLA levels, working closely with our internal users, building client operating systems, and managing our helpdesk platform tickets. You'll provide unforgettable support and technical troubleshooting to the Iontra team during standard working hours. This is a full-time role located in our Centennial, CO office in a fast-paced startup environment.

Salary Range: $65k-$75k (salary is based on education, experience, skillset, and market value).

What You'll Be Doing:

Provide excellent IT support to more than 150 employees
Own the helpdesk ticket queue, user administration, end-user security, hardware management and any other IT related items
Troubleshoot MAC, Ubuntu, and Windows systems, printers, basic LAN and WAN connections and mobile devices
Support the new hire onboarding process by preparing all IT systems; build, upgrade and maintain workstations for support of Tier I/II business applications
Maintain asset management across the organization
Partner with departments across the organization for IT needs and other IT engineers on organizational technical initiatives

You'll Need These Qualifications:

Bachelor's degree in computer science, computer systems/networking, or similar field
3+ years of well-rounded agnostic IT experience
Experience with Microsoft 365, Azure, MS Teams Rooms + Intune Management, Windows OS, Mac OS, Intune/Autopilot, and Windows Defender
Windows PowerShell / CMD commands used for Client OS troubleshooting
Demonstrated experience managing a fleet of laptops and related peripherals
Demonstrated experience managing a growing environment
Ability to multitask between end-user remote support, helpdesk queue, and in-office technology needs
Fantastic record keeping; keeping SOPs updated, and IT KB's current and accurate
A passion for technology and customer service
A desire to answer questions and solve technical problems

Desired Qualifications:

Microsoft Azure experience + Intune management
Industry specific certifications: ITIL Foundation, MCE, CompTIA Network + or A+

Benefits:

Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Short Term & Long-Term Disability
Paid Time Off (Vacation, Sick & Holidays)
401(k) Retirement Plan plus company match
Company Shares Plan

You'll love this job if you:

Are driven to be part of a team doing big things to help our planet
Aspire to work with a successful veteran startup management team
Are a self-starter and always find ways to get your work done and help team members
Are an organized, detail-oriented person being very good at time management
Are determined and resilient to keep things moving forward at a startup pace
Are assertive and able to influence and partner with the team to get things done
Enjoy new challenges and change

Iontra has an equal employment opportunity (EEO) policy that provides that no applicant or staff member will be discriminated against on the basis of gender, race, color, age, religion, marital status, pregnancy, veteran status, national origin, disability, or sexual orientation.

Customer Support Helpdesk

1 week ago

Lexor Manufacturing, LLC Westminster, United States

**Who We Are**: · Lexor is the world's leading and most trusted A-to-Z Pedicure Spa manufacturer and distributor with over 20 years of experience. Our core mission is to provide nail salons worldwide with the industry's top-of-the-line Pedicure Spas that are technologically advan ...
Full Stack Software Developer

1 week ago

Skyline Enterprises West Point, United States

Every journey is unique and it should be that way. Tell us why this position interests you. · Hey, how was your week? · It was really exciting, I got to... · develop the leading mid-office for tourism in Switzerland and the world's largest traveler profile tool, making the daily ...
IT Support Specialist

14 hours ago

Armstrong Receivable Management Greenwood Village, United States

Job Description · Job DescriptionARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ...
Workplace Coordinator

1 week ago

Arcadis Global Highlands Ranch, United States

As an Arcadian, you already help us deliver world leading sustainable design, engineering, and consultancy solutions for natural and built assets. You are part of our global business comprising 36,000 people, in over 70 countries, dedicated to improving quality of life. · Everyon ...
Director of IT and Business Transformation

1 week ago

Haselden Construction Englewood, United States

Director ofIT and Business TransformationAt Haselden Construction, our vision is to be a great builder and our purpose is to help our team members become the best version of themselves. Haselden's team members take great pride in providing their respective customers with a superi ...
Director of IT and Business Transformation

4 days ago

Haselden Construction Englewood, United States

Director ofIT and Business Transformation · At Haselden Construction, our vision is to be a great builder and our purpose is to help our team members become the best version of themselves. Haselden's team members take great pride in providing their respective customers with a su ...
Director of Technology

1 week ago

Academic Impressions Englewood, United States

Job Description · Job Description Salary: $150,000 · At Academic Impressions, we are driven to make an impact in higher education through professional and leadership development for faculty, staff, and administrators across the country. We are a small company exclusively serving ...
Director of Technology

2 weeks ago

Academic Impressions Englewood, United States

At Academic Impressions, we are driven to make an impact in higher education through professional and leadership development for faculty, staff, and administrators across the country. We are a small company exclusively serving the higher education sector for over 20 years. Each y ...
Director of Technology

14 hours ago

Academic Impressions Englewood, United States

Job Description · Job DescriptionSalary: $150,000 · At Academic Impressions, we are driven to make an impact in higher education through professional and leadership development for faculty, staff, and administrators across the country. We are a small company exclusively serving t ...
Warehouse Associate

1 week ago

Peak Technologies Littleton, United States Full time

Warehouse Production Associate ($18.00+/hour)Full-Time Hourly: Monday-Friday 9:00am-5:30pm · Pay Rate: $18.00+/hour · On-site: 265 Foster St, Littleton, MA 01460 · JOB SUMMARY & SCOPE:Review and complete customer orders according to staging guides and customer SLAs (Service Level ...
Senior Systems Engineer

1 week ago

Creative Financial Staffing Denver, United States

Senior Systems Engineer · Hybrid Schedule ((MUST LIVE IN COLORADO)) · Incredible Benefits, Continuing education opportunities · MSP, variety, cutting edge tech · **PTO, Bonuses, Paid Holidays · The Impact you will have: · •The Senior Systems Engineer will provide documentat ...
Helpdesk IT Support Level II

14 hours ago

K2 Staffing, LLC Denver, United States

Job Description · Job DescriptionSummary · Our client is a leading Managed IT Solutions Company located in Denver, CO and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies ...
Desktop Support Specialist

2 weeks ago

Its Covered Denver, United States

At Covered, our cultural DNA is our brand This position includes a competitive benefits package to include an extraordinary culture, medical, dental, vision, FSA, HSA, AD&D, Life Insurance, STD, LTD, 401(k), casual time off, and 11 paid holidays. · Covered is seeking a highly mot ...
Senior Cybersecurity Analyst

3 days ago

Evergreen Services Group Denver, United States

Lyra Technology Group is seeking a Senior Cybersecurity Analyst for one of our Operating Companies. · The role of Senior Cybersecurity Analyst is a level 3 role, where this position will function as team lead and work with customers for the Managed Security Services (MSS) depart ...
Senior Cybersecurity Analyst

1 day ago

Lyra Technology Group Denver, United States

Lyra Technology Group is seeking a Senior Cybersecurity Analyst for one of our Operating Companies. The role of Senior Cybersecurity Analyst is a level 3 role, where this position will function as team lead and work with customers for the Managed Security Services (MSS) departmen ...
Helpdesk IT Support Level II

14 hours ago

K2 Staffing Denver, United States

Job Description · Job DescriptionSummary · Our client is a leading Managed IT Solutions Company located in Denver, CO and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies ...
IT Infrastructure Analyst

23 hours ago

Marriott Denver, United States

Job Number · Job Category Information Technology · Location Frederick Data Center, 7300 Crestwood Blvd, Frederick, Maryland, United States · Schedule Full-Time · Located Remotely? Y · Relocation? N · Position Type Management · JOB SUMMARY · This position is responsible fo ...
Guest Relations

3 days ago

Aero Technologies Denver, United States

**Guest Relations & Concierge Manager** · Europe and United Kingdom / Experience / Full-Time **ABOUT AERO** · Aero is on a mission to elevate air travelinspired by the golden age of aviation, designed for modern life. Direct, premium flights via private terminals offer guests t ...
Guest Relations

1 week ago

Aero Technologies Denver, United States

**Guest Relations & Concierge Manager (US/Europe Remote)** · United States/Europe/United Kingdom / Experience / Full-Time **ABOUT AERO** · Aero is on a mission to redefine air travelinspired by the golden age of aviation, designed for modern life. Direct, premium flights via pr ...
Tier I Operations Center Engineer

2 weeks ago

Zivaro Denver, United States

Job Description · Job Description · *This position is Hybrid in our Denver office. · JOB SUMMARY: · ZIVARO provides industry-leading consulting and technology services to help clients achieve real business value from their technology investments. From deep foundations in Hybrid ...