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    Dealer Services Representative - Seattle, United States - Elevate Outdoor Collective

    Elevate Outdoor Collective
    Elevate Outdoor Collective Seattle, United States

    4 weeks ago

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    Description


    Elevate Outdoor Collective is an alliance of iconic outdoor and winter sports brands with a specialized focus on skiing, snowboarding and snowshoeing.

    With each unique brand maintaining its own individual points of view and driving independent innovation, the Collective is fueled with the strength of world-class development facilities and engineers, global distribution channels and committed outdoor lifestyle enthusiasts and experts.

    Our brands include K2 Skis, K2 Snowboards, Marker, Dalbello, Völkl, RIDE Snowboards, LINE Skis, Backcountry Access, Atlas Snow Shoe Co., Tubbs Snowshoes, Madshus and K2 Skates.

    With an international portfolio of world-renowned brands recognized as trailblazers in innovation, performance and, most importantly, fun times by active lifestyle enthusiasts across the globe, Elevate Outdoor Collective will continue its mission to progress the culture of each and every outdoor endeavor it represents.

    As "One Team" backed by world-class development facilities and product engineers, incredibly talented athletes and ambassadors and a top-notch crew of employees who live and breathe the outdoor active lifestyle, Elevate Outdoor Collective is eager to take things to the next level.

    Position Overview
    TheDevelopment Engineer role will include design and development of new snowboard products. The products should be high quality, good durability, marketable, capable of efficient production and cost effective.

    The Development Engineer works closely with the Product Director, Product Line Manager and other colleagues to meet market and financial needs.

    This position will be responsible for new product planning, prototyping, creating product design and engineering documentation and working with vendors and suppliers for the commercialization of the products.

    Responsibilities
    Product Development
    Develop specific designs and technologies to meet category needs

    Be educated and aware of industry and market trends, generate concepts and find creative solutions for design challenges that add value to the performance and marketability of the product and brand.

    Project and Engineering Management
    Develop and maintain accurate specifications, tool lists and development lists for clear communication with the factory
    Quality
    Set up specifications for quality control of product and ensure that Q/A processes are efficient and effective

    Several multi day (4-10day) international and domestic trips per year to support our manufacturing centers as well as customer engagement and marketing events.

    Postion Overview


    The Dealer Services Representative is responsible for providing excellent customer service, order and return support to our authorized dealers for all of our brands: K2, Ride, Line, BCA, Atlas, Tubbs, and Madshus.

    This includes establishing and maintaining great relationships with dealers, independent sales representatives, and internal customers.
    Responsibilities


    Manage sales orders in assigned territories, ensuring accuracy of price and terms and on time delivery by requested ship date.

    Communicate status of orders to dealers, outside sales reps and inside sales management
    Respond to all dealer and sales rep communications via email and phone in a friendly, clear, and timely manner.

    Support wholesale customers through placing new orders, revising existing orders, processing returns and providing order confirmation updates all with a focus on timely and accurate communications.

    Ensure communication flows smoothly between key accounts, Credit, IT, Warehouse, Supply Chain and Sales management; troubleshoot and escalate any issues to appropriate parties as needed.

    Work closely with Credit department for the timely release of orders and customer reconciliation issues.

    Audit customer purchase orders compared to sales orders to ensure compliance with current prices, terms, special programs, and accounting requirements.

    Anticipate, analyze, define, and solve problems in a timely manner, including delivery issues, mis-ships, and pricing issues.
    Process requests for Return Authorizations (issue RA#s) in compliance with K2 return policies.

    Understand technical and non-technical aspects of multiple product lines, including marketing programs, spare parts available for use/purchase and best use practices.

    Accountable for understanding and following standard operating procedures for order and return management.
    Minimum Qualifications

    1-2 years customer service experience (retail, online and/or call center)
    Advanced skills in MS Windows applications, particularly Excel, Word, and Outlook
    Ability to work well in a team environment and cross functionally
    Detail oriented, conscientious, and self-motivated
    Excellent follow through and persistence
    Ability to prioritize, multitask and escalate when needed
    Initiative to improve processes
    Genuine interest and understanding of K2 products and sports we service
    Ability to work overtime and/or an adjusted schedule during peak season
    Preferred Qualifications

    Bachelors' Degree or related experience.
    Experience with ERP systems.
    Physical Requirements

    Ability to sit for long periods of time
    Ability to enter data for long periods of time
    Ability to sit in front of computer for long periods of time
    Ability to speak and hear
    May be required to lift 5-30 pounds occasionally
    Salary Range
    This is a non-exempt position with Elevate Outdoor Collective. The pay range for this role is $22.60 to $25.96 hourly.
    Full-Time employees at Elevate Outdoor Collective are also eligible for the below benefits:
    Medical/Dental/Vision insurance first of the month following 30 days of employment
    401k Employer % Match
    10 paid Holidays
    Accrued sick and paid time off
    Access to our EAP (Employee Assistance Program)
    Bachelor's degree in Mechanical Engineering, Industrial Design, or equivalent.
    0-4 years' work experience in product development
    Experienced snowboarder
    Proficient in Adobe Illustrator and Microsoft Suite
    Demonstrated ability to work well in a team environment sharing knowledge and best practices
    Self-motivated, excellent communication and problem-solving skills.
    Preferred Qualifications
    Footwear Development Experience
    Snowboard industry experience
    Proficiency in 3D modeling (Rhino, SolidWorks, or equivalent)
    Physical Requirements
    Ability to sit for long periods of time.
    Ability to sit in front of a computer for a long time.
    Ability to speak and hear.
    May be required to lift up to 50lbs occasionally.
    No sensitivity issues to epoxy resin
    ELEVATE OUTDOOR COLLECTIVE and is subseries is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

    We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

    View the EEO is the Law poster here

    #J-18808-Ljbffr
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