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Client Service Representative - Seattle, United States - Expeditors International
Description
**Client Service Representative - Risk Management & Insurance**
1015 3rd Ave, Seattle, WA 98104, USA
Full-time
**Company Description**
Expeditors is a global supply chain management company. At the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
250+ locations worldwide
18,000 trained professionals
Fortune 500 company
Globally unified system
**Job Description**
We are looking for customer-focused individuals with a passion for learning and engaging with customers to join our Insurance Team
**Scope of Position:** To handle all administration for insurance accounts and related projects associated with the cargo insurance product. This includes support of branches, claims, customers, and sales personnel.
**Major Duties and Responsibilities:**
Demonstrate the ability to accurately and professionally perform all job tasks including:
Customer Service -
Professional policy support within required time frames, including:
+ New policy set up
+ Renewals
+ Audits
Have an understanding and reception to clients' needs, and give proactive customer support.
Exhibit friendly and professional correspondence with both internal and external customers.
Maintain complete and accurate files, including but not limited to policy files, correspondence, and tele-communications.
Retention -
Constantly making an effort to build and foster relationships with our clients.
Successfully cross-sell insurance products that are not currently being provided.
Teamwork -
Contribute to team meetings and discussions.
Collaborate effectively with sales teams to develop strategy for renewals and customer interactions.
Various ad-hoc assignments for the insurance product will be given. Specific details about the scope and expectations of each assignment will be explained. Successful execution of these tasks within the indicated timeframes is required.
Performance and Growth -
Ability to understand, manage, prioritize and re-prioritize with a sense of urgency.
Display beginning level risk evaluation and application of cargo insurance underwriting guidelines with limited supervision.
Proactive identification of opportunities for process improvement.
Exhibits a curious nature in review of all business operations.
**Qualifications**
Undergraduate Degree
Computer Skills (Microsoft Office, etc.)
Prior Work Experience in a Business Environment
Strong Attention to Detail
Organizational Skills & Ability to Effectively Prioritize Work
Exceptional Communication Skills
Experience in the Freight Forwarding, Logistics, or Insurance Industry a Plus, But Not Required
Experience with Origami software is a plus.
**Additional Information**
Expeditors offers excellent benefits:
Paid Vacation
Medical & Dental insurance benefits
401K Plan
Employee Stock Purchase Plan
Training and Personnel Development Program
Career and Growth Opportunities
All your information will be kept confidential according to EEO guidelines.
#PIQ
**Job Location**
Client Service Representative - Risk Management & Insurance
1015 3rd Ave, Seattle, WA 98104, USA
Full-time
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