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Haverhill

    Parts Advisor - North Charleston, United States - Stokes Automotive Group

    Stokes Automotive Group
    Stokes Automotive Group North Charleston, United States

    6 days ago

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    Description

    Job Type

    Full-time

    Description

    Essential Duties include the following. Other duties may be assigned.

    • Assists all customers in selecting required parts in a friendly, professional, and efficient manner.
    • Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
    • Answers phone calls, providing price quotes and other information.
    • Reviews service estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
    • Provides high level of service to internal and external customers.
    • Pulls and fills orders from stock.
    • Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
    • Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
    • Notifies the service advisor and the customer when special ordered parts have been received.
    • Notifies service when all parts have arrived and when they will be delivered.
    • Follows up on back-ordered parts.
    • Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
    • Replenishes assigned inventory daily.
    • Makes sure all internal requests for parts are billed on service repair order.
    • Receives payment from retail customers or obtains credit authorization.
    • Ensures that all charge sales are signed by the customer.
    • Ensures that all customers receive their copy of the invoice.
    • Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
    • Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
    • Sets up orders for daily shipment, delivery, or pick-up.
    • Keeps counter areas clean and uncluttered.
    • Participates in all training programs that are made available.
    • Keeps current on new products and product updates.
    • Maintains professional appearance.
    Requirements
    • Previous experience or training preferred.
    • High school diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience.
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