Service Advisor - Danvers, United States - Kelly Volkswagen

Kelly Volkswagen

Verified Company

Danvers, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Benefits- Competitive Pay Blue Cross Blue Shield Medical and Dental on Day 1 of Employment- Blue 20/20 (Vision)- 401K after 90 days Paid Time Off Sick Time Vacation Time Paid Training Career Advancement Opportunities
Responsibilities

Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations
Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
Monitor the progress of each vehicle throughout the day, and update customers frequently
Increase profitability by maximizing sales & executing retail promotions
Oversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion times
Oversee and participate in quality control
Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

High school diploma or equivalent
Valid commercial driver's license & clean driving record
Accredited training in service advisor skills, customer satisfaction, and quality control
Automotive service advisor experience
Ability to read, write and speak English fluently
Ability to concentrate and accomplish tasks despite interruptions
Multitasking skills
Proficient use of computers/business machines

About Us:
The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965. For more than 55 years, we have been the North Shore's premier dealership group. We currently feature Ford, Nissan, Honda, Jeep, Chrysler, Infiniti, Volkswagen and Nissan NV Commercial Trucks.

Our motto of "Honest Sales and Excellent Service" have guided us in our approach and is the foundation of our success.

We are always looking for exceptional people who can help us provide our clients with the highest level of customer service.

We have a simple philosophy that if we hire great people and treat them like family, they will in turn take great care of our customers.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.