Part Time Delivery Driver - Lowell, United States - RAIR Lowell

Description

RAIR SYSTEMS GUIDE JOB DESCRIPTION:


About Rair Systems:

At Rair, we believe in bringing the benefits of cannabis to all. We are a vertically integrated, seed-to-sale cannabis company focused on providing Michiganders high quality, consistent cannabis they can trust.

Our unique ability to elevate the process of how cannabis is grown and sold allows us to provide our customers with an exceptional line of products and a premium retail experience.

For that reason, we are looking for employees who are just as committed as we are

We understand that our retail staff is the face of our brand and act accordingly. We are looking for good-natured, empathetic, down-to earth, trusted advisors who are hardworking, lighthearted, and nonjudgmental. Rair is here to provide outstanding customer experience to each person who walks through our doors. Can you be part of creating that experience?


Position Summary:


The individual in this position will be responsible for the day to day operations of the store to include greeting customers, upsell/cross-selling of store offerings, leading the novice and experienced cannabis users through their journey with our products, ringing up of orders and maintaining appearance and cleanliness.

Key Responsibilities:


Delivery Guide/ Store Guide Role

• Audits Cash/Debit/Dutchie Pay payments for Delivery
• Audits OnFleet Tasks and ensures compliance
• Audits Leaf Logix Delivery manifests
• Audits METRC Sales Delivery Manifests
• Coaches, Teaches, and Trains Delivery Guides
• Implements strategies for meeting and exceeding Delivering Sales Goals

Delivery Guides will have the following duties as well

• Participates as a rep for Delivery at RAIR Events
• Creates and presents strategies for meeting and exceeding Delivery Sales Goals
• Holds brief monthly meeting with Delivery Guides
• Proposes changes to staffing & hours
• Assists Store Manager in implementing Delivery programs
• Present KPI for End of Month Reporting

Customer service

• Greet and welcome customers and provide brief explanation of Rair experience as needed
• Manage and communicate flow of customers with fellow employees and management
• Provide swift and thorough solutions for customers any time a service experience doesn't go as planned, involving onsite Management as necessary.
• Record and relay recurring customer feedback and insights to internal teams in order to constantly improve the customer experience.

Sales

• Maintain up to date knowledge of both marihuana and nonmarihuana product offerings, trends, and availability
• Keep up to date of applicable Michigan laws and regulations regarding both Medical and Adult Use Marihuana activities
• Upsell/crosssell across store offerings for Adult Use customers
• Provide relevant guidance and educational materials/resources to customers
• Maintain awareness of patient input and suggest changes to improve service or product.
• Meets or exceeds all personal goals to positively contribute to the team and the store.
• Accurately ring and package sales and use the POS correctly.
• Cash handling**Organizational Needs
• Maintain appearance and cleanliness of Provisioning Center, inclusive of nightly cleaning duties
• Document appropriate customer information in accordance to state and local regulations
• Assists in the preparation and completion of accurate physical inventory as assigned.
• Assists with nonsell tasks as assigned by Management and as part of the regular daily responsibilities.
• Arrives to work on time and consistently follows the Rair personal appearance guidelines.

Key Requirements:
- dedicated and hard working
- empathic and trusted advisor

• Excellent communication and organizational skills
• Ability to multitask and build relationships
• Flexibility and the ability to handle change in a positive manner.
• Demonstrated ability to support business growth and exhibit professional behavior.
• Have and maintain flexible availability.
• Strong attention to detail and time management abilities.
• Ability to work in a fastpaced, changing and challenging environment.
• Passion for customer experience with desire to drive innovation
• Proficient written and spoken communication ability
• Quick learner, ability to think on your feet.

Experience and Education:

• 2 years retail experience preferred.
• High school education or equivalent required.
• Minimum 21 years of age.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice


Background Check

Job Type:
Part-time


Pay:
$15.00 per hour


Benefits:

• Flexible schedule
• Referral program

Day range:

• Holidays
• Weekends as needed

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Work Location:
In person