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    Customer Experience Specialist - Salt Lake City, United States - PRIME CORPORATE SERVICES LLC

    PRIME CORPORATE SERVICES LLC
    PRIME CORPORATE SERVICES LLC Salt Lake City, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionDescription:

    Your Team:

    This position will work directly with the Customer Experience Manager and collaborate with the Sales Department and Management Teams.

    Position Summary:

    The ideal candidate for this position will be extremely motivated and coachable. You display a genuine desire to help clients, a willingness to learn, and the adaptability to change tasks or priorities with short notice. We are looking to hire a full-time Customer Experience Specialist to handle scheduling clients for their Business Consultation with our Sales Advisors, provide quality assurance by listening to and grading Sales Advisors' calls, respond to texts and emails from clients, and answer inbound calls.

    Key Responsibilities:

    • Schedule appointments for Sales Advisors
    • Quality Assurance
    • Respond to texts and emails.
    • Ensure inbound calls are answered and routed to the appropriate department.
    • Call through the lead list
    • Have fun

    Qualities:

    • Positive attitude
    • Ability to multitask.
    • Collaborative mindset
    • Adaptability to a changing environment
    • Coachable and eager to learn and grow.
    • People-oriented
    Requirements:
    • A minimum of 1-year proven experience in Customer Service or Quality Assurance
    • Proficiency in Microsoft Office and customer service software (Salesforce)
    • Outstanding written and verbal communication skills
    • Excellent interpersonal skills
    • High School Diploma or equivalent
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