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Distribution Center Manager
6 days ago
Rexel USA Garden Grove, United States**The position of Distribution Center Manager will be based out of Garden Grove, CA**: · Summary · The Distribution Center Manager is responsible for, but not limited to, directing the daily activities of the Distribution Center, including managing staff and proper use of equipme ...
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Center Manager
20 hours ago
CareSpot Urgent Care Orange Park, United States***: · The Center Manager drives day-to-day operations in the center, works to grow center's business and to achieve or exceed annual financial goals while delivering on Carespot's high standards of team member and patient safety, satisfaction, and service. Responsible for in-cli ...
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Sales Center Manager
4 days ago
Heating and Cooling Supply LLC Orange, United StatesLooking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Sales Center Manager is responsible for managing sales and operations for one of our wholesale distributorships serving HVAC professionals. This position ...
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Surgical Health Center Manager
3 weeks ago
Planned Parenthood Orange, United StatesPlanned Parenthood of Orange and San Bernardino Counties has a** full-time opportunity for a Surgical Health Center Manager in Orange, CA.** · To support the Director of Operations in leading and directing a comprehensive service program and managing a multi-disciplinary staff to ...
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Surgical Health Center Manager
2 weeks ago
Planned Parenthood of Orange and San Bernardino Counties Orange, United StatesAdditional Comp Info: Salary based on experience. Overview: · Planned Parenthood of Orange and San Bernardino Counties has a** full-time opportunity for a **Surgical Health Center Manager** in Orange, CA.** · To support the Director of Operations in leading and directing a compre ...
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Call Center Manager
2 weeks ago
Summit Lending Huntington Beach, United States**Compensation**: · $65,000 · **Responsibilities**: · - Inspire and lead a large team of Call Center Associates to meet and exceed company standards · - Ensure your team meets production requirements for transferred calls · - Maintain high-quality call standards · - Monitor call ...
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Weekley Community Center Assistant Manager
2 days ago
Harris County Cypress, United States**Position Description**: · **Working At Harris County Precinct 4**: · - You will be surrounded by team members who bring "heart, hustle, and higher standards" to work each day. These leaders advance opportunity and justice as they deliver services to and advocate for the residen ...
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Call Center Manager
2 weeks ago
EverFence Santa Fe Springs, United States**Call Center Manager.** · We are a new, dynamic, innovative fencing company that is changing the way fencing is completed in the United States. Led by industry veterans, we are leveraging technology to become the leading residential fence company in the US. · As part of our cont ...
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Manager, Data Center
1 week ago
UCLA Los Angeles, United StatesThe **Manager of Data Center & Facilities Services** will lead the strategy, design, planning, and deployment of scalable and resilient data center infrastructure. The Manager is responsible for the overarching operations, performance management, risk mitigation, and success of t ...
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Call Center Manager
2 weeks ago
Brody Pennell Los Angeles, United StatesAbout Us: · Brody Pennell is a leading provider of HVAC solutions, dedicated to delivering exceptional service and quality products to our customers. · **Job Description**: · Key Responsibilities: · - Lead and manage the day-to-day operations of the call center, including schedul ...
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Welcome Center Manager
1 week ago
Azusa Pacific University Azusa, United StatesAPU is seeking employees who desire to engage in our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a universi ...
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Service Center Manager
3 weeks ago
Power Technique North America LLC Anaheim, United States**Service Center Manager - PTNA - Anaheim, CA**: · - Functional area: Service- Country: United States- City: Anaheim, CA- Company name: Power Technique North America LLC- Date of posting: May 7, 2024Our solutions are a key part of most industries - electronics, medical research, ...
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Automotive Center Manager
1 week ago
GREASE MONKEY Garden Grove, United StatesCompany Overview · Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of ...
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Trainee Center Manager
3 weeks ago
Spectrum Dynamics Downey, United StatesAbout the Company · As a family-owned company, we have been successfully developing and operating retail, residential, and senior living properties for over 50 years and are one of the largest project developers in Germany. Our name is well-known in the retail and real estate ind ...
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Repair Center Manager
4 days ago
Alcon Lake Forest, United StatesAt Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. ...
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Distribution Center Manager
4 days ago
Saddle Creek Logistics Services Ontario, United StatesWhy Work for Saddle Creek? · Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, ...
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Data Center Provisioning Manager for IT systems
3 weeks ago
Eclipse Innovations La Palma, United StatesAbout the Company · We are Europe's leading platform for cloud services and hosting solutions. We successfully support our clients in their business development. Our company's success is driven by over 4000 employees in multiple countries worldwide, dedicated to fulfilling the ne ...
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Commercial Service Center Manager
1 week ago
LESLIES POOLMART INC Ontario, United States**DIVE IN TO A NEW CAREER WITH LESLIE'S**: · Leslie's pool supplies is the "World's Largest Retailer of Swimming Pool Supplies." With over 1,000 retail stores in 39 states plus Pro, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities a ...
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Service Center Manager Iii
2 weeks ago
Xpress Global Systems, LLC Chino, United StatesOverview: · At Xpress Global Systems (XGS), we are Delivering a World of Difference, One Truck Load at a Time. We are looking for hardworking, intelligent people with a relentless dedication to safety, quality, and customer service. · The **Service Center Manager** manages custom ...
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Deputy Daycare Center Manager
3 hours ago
Nexus Innovations Artesia, CA, United States Freelance**The city of Berlin is known for its openness, tolerance, and diversity. As the largest provider of daycare places in Berlin and a state-owned company, we are committed to these values. Our more than 2,370 employees are shaping the future of our growing city by caring for, suppo ...
Call Center Manager - Garden Grove, United States - Integration International Inc.
Description
Job Title: Operations Supervisor/Manager
Duration: 05 Months
Job Location: Grove California, 92843.
Pay Rate: 33.90 USD per hour on W2.
Shift Timing: Monday to Friday, First Shift
Job Description:
Responsibilities:
1. Review work and monitor phone calls for CSR's assigned to team. (Ensure work is accurate and that proper policies and procedures were followed and meet compliance, GLBA and FCRA guidelines.
2. Handle escalated calls from upset clients or borrowers.
3. Handle overflow calls as needed to keep customer average handle time under 2 minutes.
4. Provide feedback and coaching as needed to CSR's via 1:1 meetings with each team member (at least weekly)
5. Conduct regular team meetings to communicate updates and gather feedback from the team (at least monthly)
6. Provide training to new hires assigned to the team as well as ongoing training for current team members.
7. Assist in the preparation of annual performance reviews for assigned team members.
8. Troubleshoot to come up with effective solutions for inquires from team members, clients and borrowers.
9. Reallocation/assign work as needed within the team to cover in the absence /vacation of other tram members.
10. Implement call introduction process for new customers with Assistant Vice President (AVP) and/or Vice President (VP).
11. Supervise multiple teams in the absence/vacation of peer supervisors.
12. Provide team reports on an ad hoc basis.
13. Other duties as assigned.
Knowledge/Skills/Abilities:
1. Ability to train and manage a team.
2. Detail oriented with excellent follow through and issue resolution skills.
3. Type 45 wpm
4. Maintain a professional presence and the ability to communicate effectively at all levels within the organization (Internally and Externally)
5. Able to prioritize tasks and manage time so that all responsibilities are attended to.
6. High level of energy and enthusiasm with ability to motivate a team.
7. Excellent communication skills.
8. Excellent computer skills (Internet, Word, Excel and Outlook)
9. Ability to operate basic office equipment including voicemail/phone systems, transfer/forward calls, copier and fax machines.
10. Ability to handle multiple projects and delegate accordingly.