Call Center Manager - Santa Fe Springs, United States - EverFence

EverFence
EverFence
Verified Company
Santa Fe Springs, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Call Center Manager.


We are a new, dynamic, innovative fencing company that is changing the way fencing is completed in the United States.

Led by industry veterans, we are leveraging technology to become the leading residential fence company in the US.


As part of our continued rapid growth, an outstanding opportunity has arisen for a dynamic, highly motivated Marketing Assistant to join our growing team, based in Orange County, Southern California.


Role and Responsibilities

  • Deliver an exceptional customer experience.
  • Hire, onboard and train call center personnel.
  • Coach call center staff through challenging customer service issues.
  • Analyze call center data and prepare reports for upper management.
  • Evaluate staff effectiveness and performance monthly or on an atneed basis.
  • Develop monthly, quarterly and annual call center goals and action plans. Provide team with guidance and direction in achieving individual and department goals.
  • Prepare work schedules to ensure sufficient coverage.
  • Adhere to and uphold company policies and procedures.
  • Respond reliably and quickly to client requests and needs.

Required Skills:


  • A positive, cando attitude.
  • Call Center experience
  • Excellent verbal and written communications skills
  • Highlevel customer service skills
  • Selfmotivated to achieve daily responsibilities.
  • Highly motivated

Pay:
$65, $80,000.00 per year


Schedule:

  • Monday to Friday

Work Location:
In person
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