Call Center Manager - Huntington Beach, United States - Summit Lending

Summit Lending

Verified Company

Huntington Beach, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Compensation:

$65,000

Responsibilities:

Inspire and lead a large team of Call Center Associates to meet and exceed company standards
Ensure your team meets production requirements for transferred calls
Maintain highquality call standards
Monitor call volume, analyze data, and make necessary adjustments
Prepare and mentor Associates for promotion to Mortgage Banker Trainees
Perform additional job duties as assigned

Qualifications:

Strong Englishspeaking skills are a must
Minimum of two years of Call Center Management experience, preferably in a salesfocused environment
Positive attitude and the ability to motivate others
Confident leadership with a leadbyexample approach
Selfmotivated team player
Exceptional attention to detail and ability to prioritize effectively
Organizational skills and efficiency
Professional and effective written and verbal communication skills

About Company
Join our Family at Summit Lending

At Summit Lending, we're not just another company - we're a family. Joining Summit Lending means becoming part of a close-knit community where everyone is valued and supported.

Our Core Values are the Heartbeat of Our Company:
"Experience is Everything":
We are committed to delivering exceptional service to every client.

"Relationships Not Transactions":
We prioritize building long-lasting connections with our clients and colleagues.

"Get Better Every Day":
We are dedicated to continuous improvement.

"Own The Moment":
We seize opportunities and take responsibility for our actions.

"It's All About People":
We believe in the value of every individual we encounter.

If you're looking for more than just a job, but a place where you can grow, be supported, and be part of a family, then Summit Lending is the place for you.

Join us and be part of something special.