Client Software Specialist - Frederick, United States - Employee Navigator

Employee Navigator Frederick, United States

1 week ago

Description

About Employee Navigator

Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation's leading insurance carriers, payroll companies & insurance brokers.

With over 300 employees across six offices, our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including benefits administration, employee onboarding and much more.

Following our recent acquisition of Enrollease, Inc.

(known as Ease in the industry), Employee Navigator is now the leading benefits administration and HR platform in the US for insurance brokers, serving more than 4,000 brokers, over 175,000 companies and more than 14 million employees.

We've been named one of the Washington Post's Top Workplaces six years running.... including during the pandemic Come join us and help us continue the tradition as well as start new ones

About the Role

The Client Software Specialist will deliver a world-class experience to our customers.

The Client Software team is responsible for guiding our broker clients through key moments of their customer journey, and shares expertise to help all our users become Employee Navigator experts.

You'll be directly responsible for the experience of thousands of customers on Employee Navigator.

Please note: This is an onsite role five days a weekResponsibilities
Become an expert within all facets of the Employee Navigator platform through departmental and independent hands-on training
Leverage deep understanding of Employee Navigator's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products
Provide the first line of support for our customer base via email, phone or our support forum
Assist clients with case builds including benefits enrollment, carrier and payroll integrations and employee onboarding
Collaborate with teammates on process improvements and strategies to make the most out of the Employee Navigator software
Serve as an experienced consultant to customers supporting Employee Navigator's complex products/technologies
Provide recommendations to EN leadership around potential best practices and training on EN solutions, based on client input or experience
Conduct webinar training sessions
Work with general direction to resolve issues and provide solutions, with guidance in complex situations

Qualifications:

At least 5 years of experience in a client facing environment, with proven ability to produce positive results
At least 3 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
Possess innate customer service skills including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
Expertly address challenging questions while providing answers that are quick and easy to understand
Consistently seek to improve their own knowledge, the customer's knowledge, and the product itself
Be a motivated problem solver who can accurately document and communicate issues
Demonstrate proficiency using Microsoft Office products, including Excel
Bachelors Degree OR equivalent years of experience

Bonus Points:

Experience with benefits administration, insurance, or payroll

Client Software Specialist

1 week ago

Employee Navigator Frederick, United States

About Employee Navigator · Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation's leading insurance carriers, payroll companies & insurance brokers. Our products are designed to make it easier f ...
Emergency Communications Specialist

1 day ago

Frederick County Government Frederick, United States

**JOB INFORMATION**: · **Join the Department of Emergency Communications for an entry-level Emergency Communications Specialist (911 call-takers) **HIRING EVENT on Wednesday, June 12th at the Frederick County Public Safety Training Facility. Doors will open at 8:00 a.m. and will ...
Human Resources Specialist

6 days ago

Ymca Of Frederick County Frederick, United States

**Deadline to apply**: April 26, 2024 · ***: · **KNOWLEDGE AND SKILLS**: · He/she must have the ability to demonstrate knowledge of administrative tasks and responsibilities within the Human Resources function. He/she must also have excellent oral and written communication skills ...
Program Support Specialist

1 week ago

Western Maryland RC&D Inc. Frederick, United States

**JOB OPENING** · **POSITION TITLE: Program Support Specialist** · **SALARY: $42,870.00/year** · **POSITION TYPE: Full-Time** · **LOCATION: Frederick, MD** · ABOUT US: · The Western Maryland Resource Conservation and Development Council (WMRC&D) Inc. is a non-profit organization, ...
Acquisition Specialist

1 week ago

Goldbelt, Inc. Fort Detrick, United States

Overview: · **Summary**: · Goldbelt Frontier, LLC is looking for an Acquisition Specialist. The Acquisition Specialist will work as a contractor the U.S. Army Medical Research Institute of Infectious Diseases (USAMRIID) Transition Office. The Contractor shall provide support to t ...
Military Education Coordinator

1 week ago

University of Maryland Global Campus Fort Detrick, United States

Job Ref: · **Location**: · Fort Detrick, MD · Category: · Advising and Enrollment · Type: · Full time · **Military Education Coordinator**: · **Office of Stateside Military Operations**: · **Exempt, Contingent II, Full Time, Pay Grade 1.2**: · **Location: Fort Detrick, MD**: · Th ...
Apprentice IT specialist specializing in system integration in Heimenkirch

1 week ago

Quantum Innovations Frederick, United States

People who have a good laugh · Welcome to Hochland: We make cheese and careers · Why do our apprentices, like Stefan Iglhaut, have a good laugh? Because they have the best prospects for the future at one of Europe's leading cheese manufacturers. After all, Hochland stands for str ...
Software AG Specialist

5 days ago

Basecamp Consulting & Solutions LLC Reston, United States

Job Description · Job DescriptionReports to: Account Executive · Status: Permanent, Full-time · Location: Hybrid, Northern Virginia · ORGANIZATIONAL BACKGROUND · Established in August 2016, Basecamp Consulting and Solutions, LLC is a dynamic Information Technology (IT) consultin ...
Software AG Specialist

1 week ago

Basecamp Consulting & Solutions LLC Reston, United States

Job Description · Job DescriptionReports to: Account Executive Status: Permanent, Full-timeLocation: Hybrid, Northern Virginia · ORGANIZATIONAL BACKGROUND Established in August 2016, Basecamp Consulting and Solutions, LLC is a dynamic Information Technology (IT) consulting firm ...
Software Engineering Specialist

5 days ago

Fusion Technology Reston, United States

Who is Fusion Technology? · Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the beautiful mountainsides of West Virginia, steps away from the Federal Bureau of Investigation's Criminal Justice Information Services Division's Head ...
Software Engineering Specialist

5 days ago

Fusion Technology Herndon, United States

Job Description · Job Description · Who is Fusion Technology? · Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the beautiful mountainsides of West Virginia, steps away from the Federal Bureau of Investigation's Criminal Justic ...
Software Engineering Specialist

6 days ago

Fusion Technology LLC Herndon, United States

Job Description · Job DescriptionWho is Fusion Technology? · Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the beautiful mountainsides of West Virginia, steps away from the Federal Bureau of Investigation's Criminal Justice Inf ...
Software Integration Specialist

1 week ago

Sabree Software Services Reston, United States Full time

Job Description · The Sponsor conducts strategic research and development and requires support in the evaluation, system design, and software engineering support to transition, primarily open source, software prototypes and algorithms to a secure Sponsor & Partner Cloud Environme ...
Software Engineering Specialist

2 days ago

Atechstar Reston, United States Full time, Part time, contract, training

What will your job look like? Be accountable for and own specific modules within an application and provide technical support and guidance during solution design for new requirements problem resolution for critical / complex issues while ensuring code is maintainable scalable and ...
SAP Software Testing Specialist

6 days ago

Trillion Technology Solutions Reston, United States

Job Description · Job DescriptionTrillion is seeking a dedicated, talented and detail-oriented SAP Software Testing Specialist to join our team · Responsible for understanding the client's business mission, goals and objectives. · Helps develop the test plan and scenarios that v ...
Remote Software Developer Specialist

5 days ago

Comcast Corporation Reston, VA, United States

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and s ...
Security Control Software Support Specialist

1 week ago

ISI Enterprises Herndon, United States

IsI is looking for a skilled Security Control Software Support Specialist to join our team. In this role, you will be responsible for providing technical assistance, troubleshooting software issues, and ensuring smooth operations for our clients. If you have a passion for problem ...
Specialist Planner

2 weeks ago

SilverLinx Monrovia, MD, United States Freelance

"Designing structures, thinking in opportunities, feeling the construction beat - that's our thing. Is it yours too? Great We are looking for engineers, technicians, and BIM specialists for exciting complete construction projects in Monrovia, MD. Are you ready for a new professio ...
Software Development and Configuration Management Specialist

5 days ago

Valiant Integrated Services Herndon, United States

Position Description · Valiant is seeking an individual to provide Software Development and Configuration Management support in the Northern Virginia area. The tasks below are representative of the support required. Develop and modify the Sponsor's custom mission software and au ...
Software Quality Assurance Specialist/Applications Tester

1 day ago

Emtak LLC Reston, United States

The Software Quality Assurance Specialist/Applications Tester will assist with maintenance of existing legacy applications and transition to a new system architecture. **Additional security scrub required. · Mandatory Skills: · Create and maintain an automated test environment f ...