Emergency Communications Specialist - Frederick, United States - Frederick County Government

Frederick County Government
Frederick County Government
Verified Company
Frederick, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

JOB INFORMATION:


Join the Department of Emergency Communications for an entry-level Emergency Communications Specialist (911 call-takers) HIRING EVENT on Wednesday, June 12th at the Frederick County Public Safety Training Facility. Doors will open at 8:00 a.m. and will close at 1:00 p.m.
During this event, you will have the opportunity to
complete a mandatory orientation session to learn more about the Emergency Communications Specialist career, complete a mandatory CritiCall examination process, and meet with Communications management to complete an interview process.

POSITION DETAILS:

Non-exempt; full-time; 40 hours per week; varying schedule; rotating shifts; full-benefits


NOTE:

This full-time recruitment process will create an active eligibility list to allow Frederick County Government the opportunity to fill current and upcoming vacancies.


This skilled position is responsible for the receipt and processing of emergency and non-emergency calls for public safety services; timely and accurate deployment of appropriate public safety personnel and apparatus to the location of emergencies.

Training and supervision is received from the Department of Emergency Communications (DEC) Manager or Emergency Communications Specialist IV with oversight from a DEC Administrator, Assistant Director, and/or the Director.


TOTAL COMPENSATION PACKAGE:


Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full time benefited Frederick County Government employee.

  • 11 days of Vacation leave with increase after 2 years of employment
  • 15 days of Sick leave with unlimited annual carryover
  • 11 paid scheduled holidays, plus 2 additional floating holidays
  • Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County HSA contribution (if enrolled in the highdeductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
  • 100% County paid 2x annual salary Group Term Life Insurance and AD&D benefit
  • Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
  • Generous Tuition Reimbursement Program
  • County and Employee funded Defined Benefit Pension Plan
  • Vesting after 5 years of service (effective 7/1/2024)
  • Additional service credit for eligible previous public service, military service, etc.
  • Other employee paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, etc.
***
For more information, visit our benefits
page on the Frederick County Government job opportunities webpage
.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES:


  • Receive and process incoming calls of emergency, nonemergency, informational and business nature
  • Utilizing a protocol based call processing systems obtain necessary information facilitating the dispatch of appropriate public safety personnel, apparatus or resources
  • Provide assistance to callers requesting Emergency Medical Services (EMS), Fire-Rescue, Law Enforcement, and other Public Safety Services
  • Communicate with EMS, Fire-Rescue, Law Enforcement and affiliated agencies personnel and equipment
  • Monitor incidents and situational developments to coordinate the utilization of essential services and resources
  • Monitor incidents and situational developments for requests or instructions regarding the dispatch of additional apparatus, equipment, or personnel
  • Comprehend and execute instructions communicated by supervisors, field personnel, officers, officials, or incident commanders
  • Dispatch required apparatus, resources, equipment, or personnel in accordance with standard operating policies and procedures
  • Alert other jurisdictions when necessary
  • Operate computer aided dispatch (CAD) system and other computer software products
  • Maintain computerized and manual records
  • Relay information to appropriate officials or agencies
  • Operate public safety radio consoles and maintain communications with allied EMS, Fire-Rescue, Law Enforcement, and associated Local, Municipal, County, State, and Federal government agencies
  • Operate Textto911 and TTY equipment (telephone equipment for persons who are hearing/speech impaired)
  • Handle multiple tasks and track multiple inprogress incidents simultaneously
  • Perform other related duties as required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Any single position may not be assigned all duties listed above, nor do the examples cover all duties that may be assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


QUALIFICATIONS AND REQUIREMENTS:

The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions descr
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