- Provide comprehensive technical assistance:
- Troubleshoot IT technology in classrooms, media centers, administrative facilities, and support offices.
- Resolve hardware, software, network, and instructional technology incidents promptly and effectively.
- Ensure minimal disruption to end-users by providing timely support.
- Manage service requests:
- Utilize the ticketing system to efficiently handle service requests.
- Adhere to Service Level Agreements (SLAs), including response time and resolution time.
- Communicate bi-directionally to keep all stakeholders informed about the status of IT incidents and planned IT initiatives.
- Assist with network maintenance and repairs:
- Collaborate with service desk personnel to maintain a smooth-running network.
- Respond to on-site network-related repair requests promptly and professionally.
- Document LAN wiring diagram, including wiring closet identification, configuration, and drop identification.
- Device and workstation setup:
- Set up new devices, workstations, and print stations, ensuring optimal functionality.
- Assign default printers and configure necessary settings.
- Inventory management and record-keeping:
- Maintain a comprehensive data catalogue of hardware inventory.
- Perform record-keeping functions related to hardware locations, assignments, quantities, types, and required repairs.
- Manage start-up and end-of-year processes efficiently.
- Minimum of 5 years of experience providing end-user support in an enterprise-level organization, administering a Windows or Mac computing environment, or working with WAN/LAN environments.
- Microsoft Certification (MCP or MCSE) or any desktop support certifications are highly desirable.
- Strong understanding of technology hardware, including desktop computers, laptops, tablets, smartphones, printers, projectors, smart boards, scanners, and digital cameras.
- Proficiency in one or more operating systems, such as Microsoft, Mac, or Linux.
- Familiarity with IT support tools, such as Active Directory, Remedy, or LANdesk.
- Working knowledge of PC/LAN application software, including word processing (MS Word), spreadsheets (MS Excel), email (MS Outlook), and internet browsers (Internet Explorer, Chrome, Safari).
- Reliable transportation is required to travel to different locations within Metro Atlanta. Mileage reimbursement is available.
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Foia IT Support Analyst
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Foia IT Support Analyst
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Elegant Enterprise Wide Solutions, Inc Atlanta, United StatesPublic Trust/moderate security clearance needed for the resource. · **Required Skills**: · - Assist in searching for records in response to FOIA requests, FOIA Appeals and FOIA lawsuits utilizing a variety of eDiscovery tools. · - Assist in searching for records in response to Co ...
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LeapFrog Services, Inc Atlanta, United StatesJob Description · Job DescriptionDescription:As an IT Support Analyst, you will be part of a very talented team – this is not a regular Help Desk or Support Center – and your role as a qualified, friendly, customer-first, high-touch service provider is key to this position. You w ...
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PowerPlan Atlanta, United StatesOverview: · The Customer Operations team at PowerPlan provides industry best customer experience for ongoing maintenance of the PowerPlan application. We are looking for a Technical Solution Support Analyst of our Product Support team who will contribute to the on-going success ...
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Waystar Atlanta, United StatesABOUT THIS POSITION · As part of the Payment Operations Team, this role is critical for ensuring high-quality processing related to check payments for healthcare clients nationwide. In this role, you will be responsible for working daily check and correspondence exceptions, iden ...
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US Tech Solutions Atlanta, United StatesJob Title: Media Support Analyst · Location: Remote (Universal City, CA · Duration: 12 Months Contract · Job Description: · Client is seeking a highly motivated IP Operations Analyst for its IP Analytic, Operations and Technology Group. The IPAOT team is tasked with protectin ...
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Technical Support Analyst - Atlanta, United States - Motion Recruitment
Description
Location: Johns Creek
Our client is a leading organization in need of experienced Desktop Technical Support Consultants for a long-term contract position. We are seeking highly skilled professionals who can provide exceptional on-site end-user computing support. As a Desktop Technical Support Consultant, you will have the opportunity to investigate, troubleshoot, and resolve hardware, software, network, and instructional technology incidents.
Responsibilities:
Required Skills:
Additional Information:
