-
Foia IT Support Analyst
1 week ago
Elegant Enterprise Wide Solutions, Inc Atlanta, United States**TASKS TO BE PERFORMED** · - Assist in searching for records in response to FOIA requests, FOIA Appeals and FOIA lawsuits utilizing a variety of eDiscovery tools. · - Assist in searching for records in response to Congressional records requests · - Assist in publishing FOIA reco ...
-
Foia IT Support Analyst
1 week ago
Elegant Enterprise Wide Solutions, Inc Atlanta, United StatesPublic Trust/moderate security clearance needed for the resource. · **Required Skills**: · - Assist in searching for records in response to FOIA requests, FOIA Appeals and FOIA lawsuits utilizing a variety of eDiscovery tools. · - Assist in searching for records in response to Co ...
-
IT Support Analyst
2 weeks ago
LeapFrog Services, Inc Atlanta, United StatesJob Description · Job DescriptionDescription:As an IT Support Analyst, you will be part of a very talented team – this is not a regular Help Desk or Support Center – and your role as a qualified, friendly, customer-first, high-touch service provider is key to this position. You w ...
-
IT Support Analyst
2 weeks ago
LeapFrog Services, Inc Atlanta, GA, US, United States:As an IT Support Analyst, you will be part of a very talented team – this is not a regular Help Desk or Support Center – and your role as a qualified, friendly, customer-first, high-touch service provider is key to this position. You will support numerous Microsoft Windows Activ ...
-
Support Analyst
3 weeks ago
PowerPlan Atlanta, United StatesOverview: · The Customer Operations team at PowerPlan provides industry best customer experience for ongoing maintenance of the PowerPlan application. We are looking for a Technical Solution Support Analyst of our Product Support team who will contribute to the on-going success ...
-
Support Analyst
1 week ago
PowerPlan Atlanta, United StatesOverview: · The Customer Operations team at PowerPlan provides industry best customer experience for ongoing maintenance of the PowerPlan application. We are looking for a Technical Solution Support Analyst of our Product Support team who will contribute to the on-going success ...
-
IT Support Analyst
8 hours ago
Leapfrog Services, Inc Atlanta, United StatesJob Type · Full-time · Description · As an IT Support Analyst, you will be part of a very talented team - this is not a "regular" Help Desk or Support Center - and your role as a qualified, friendly, customer-first, high-touch service provider is key to this position. You will ...
-
IT Support Analyst
2 weeks ago
LeapFrog Services, Inc Atlanta, United States:As an IT Support Analyst, you will be part of a very talented team – this is not a regular Help Desk or Support Center – and your role as a qualified, friendly, customer-first, high-touch service provider is key to this position. You will support numerous Microsoft Windows Activ ...
-
Support Analyst
1 week ago
Waystar Atlanta, United StatesABOUT THIS POSITION · As part of the Payment Operations Team, this role is critical for ensuring high-quality processing related to check payments for healthcare clients nationwide. In this role, you will be responsible for working daily check and correspondence exceptions, iden ...
-
Desktop Support Analyst
3 weeks ago
Global Pharma Tek Atlanta, United StatesTitle: Desktop Support Analyst · Location: Atlanta, GA % Onsite) · Duration: 8 Months Contract (with a possible extension) · Job Description: · Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject ...
-
Desktop Support Analyst
3 weeks ago
Integrated Resources Atlanta, United StatesJob Title: Desktop Support Analyst · Location: Atlanta, GA(Onsite) · Duration: 3+ Months(Possible extension) · Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. · Job Summary: ...
-
Media Support Analyst
3 weeks ago
US Tech Solutions Atlanta, United StatesJob Title: Media Support Analyst · Location: Remote (Universal City, CA · Duration: 12 Months Contract · Job Description: · Client is seeking a highly motivated IP Operations Analyst for its IP Analytic, Operations and Technology Group. The IPAOT team is tasked with protectin ...
-
HCM Support Analyst
4 weeks ago
Workday Atlanta, United StatesOur HCM Support teams goal is to ensure Workday delivers an excellent user experience. Youll be part of a group of experts that support one another and foster a learning environment where questions are welcome. Every member of the team understands Support Analyst, Technical Suppo ...
-
Desktop Support Analyst
5 hours ago
Crescens Atlanta, United StatesJob Title: Desktop Support Analyst · Location: Atlanta, GA · Duration: 2+months · Type: Contract · *This position will be 100% onsite* · Job Description: · Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their ...
-
Application Support Analyst
2 weeks ago
Warner Media, LLC Atlanta, United StatesWelcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, the stuff dreams are made of, were not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBDs Support Analyst, Technology, Applica ...
-
Software Support Analyst
2 days ago
Motion Recruitment Atlanta, United StatesSoftware Support Analyst · Atlanta, Georgia · 100% Remote · Contract · $30/hr - $33/hr · Software Support Analyst - 100% Remote · Global FinTech giant seeking a Software Support Analyst to provide direct client support of proprietary payment technology. This is a short term contr ...
-
Application Support Analyst
1 week ago
Emory University Atlanta, United StatesEmory University Libraries seeks an Application Support Analyst II to provide business/technical support to functional users, determining and solving issues related to library applications. Reporting to the Head of Library Core Systems in the Library Technology and Digital Strate ...
-
Desktop Support Analyst
4 weeks ago
Cynet Systems Atlanta, United StatesJob Description: Under general supervision of the Fulton County Department of Health, the support analyst assists customers with tier-one issues or forwards to second-tier support for issues beyond their subject matter expertise. · Works and communicates with state employees, in ...
-
Desktop Support Analyst
2 weeks ago
Global Pharma Tek Atlanta, United StatesTitle: · Desktop Support Analyst · Location: Atlanta, GA % Onsite) · Duration: 8 Months Contract (with a possible extension) · Job Description: · Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject ...
-
Application Support Analyst
1 week ago
CRH Atlanta, United StatesJob ID: · Exempt · Oldcastle InfrastructureTM, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or pl ...
Technical Support Analyst - Atlanta, United States - Waystar
Description
ABOUT THIS POSITION
As part of our award winning Client Success Department, the Technical Analyst is responsible for providing superior support to our clients with the highest degree of client service and satisfaction.
Right now, we are looking for outstanding, brilliant, and driven people to help guide our clients to become more efficient and successful.
The primary responsibility of the Analyst is to provide exceptional support to our clients by handling incoming inquiries through ACD, email, and system feedback.
Proactive problem identification, communication and resolution are essential in providing superior customer support. The Technical Analyst must maintain a positive attitude and have a positive effect on the morale of the team.WHAT YOU'LL DO
Answer incoming support calls
Make outbound calls as needed to customers, vendors, intermediaries and payers in support and resolution of inquiries
Respond to written email inquiries from our customers
Document, investigate and resolve customer issues to resolution
Identify client concerns and engage appropriate internal resources to ensure timely resolution
Abide by phone schedule to ensure sufficient availability for receiving inbound calls
Document all client interactions - phone calls, emails, work effort, etc
Follow documented HIPAA security procedures related to Protected Health Information (PHI) and financial information
Consistently meet performance standards as set forth in the quality guidelines
Ability to effectively prioritize and handle multiple tasks and work under aggressive time constraints
Ability to demonstrate professionalism in communicating with clients and payers both written and verbally
Ability to work self directed
Availability to work extended hours when needed
Appropriately escalates issues and concerns in order to achieve timely resolution
Perform other duties and /or projects as assigned by management within the area of responsibility and control
WHAT YOU'LL NEED
Must have experience working in medical billing and/or with HCFA 1500/CMS 1500 and/or with UB-92/UB-04 (with demonstrated knowledge)
Exceptional client service skills
Technically savvy with excellent troubleshooting and analytical skills
Working knowledge of EDI files (Preferred)
Demonstrated verbal and written communication skills
Self-motivated with the ability to multitask, work independently, and work in a team setting
Strong sense of urgency
Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)
Bachelor degree (Preferred)
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities.
Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers.
We are deeply committed to living out our organizational values:honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black BookTM surveys since 2012.
WAYSTAR PERKS
Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
Generous paid time off starting at 3 weeks + 16 holidays, including your birthday and volunteer time
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion.
Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Category:
Customer Support
Job Type:
Full time
Req ID:
R1893
