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    Lead Associate - New York, United States - Y7 Studio

    Y7 Studio
    Y7 Studio New York, United States

    1 week ago

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    Description
    Job Duties
    • Work as a team with Studio Associates and Instructors to facilitate smooth and successful class check-ins
    • Provide support and delegate tasks to other team members in daily needs and projects
    • Uphold company policies and procedures and approach all situations with respect and empathy
    • Ensure the Y7 brand aesthetic, energy and culture is maintained when the Studio Coordinator is away
    • Support Studio Coordinator in in-studio tasks and projects
      • Supply inventory and ordering
      • New Hire Training
      • Retail inventory management
      • Facilities checklists
      • Worksmith Management
    • Use Y7's internal communication systems (The Blueprint, Google Docs, etc.) to log updates, facilities issues and other concerns
    • Be an expert on Y7's operational systems, especially Mindbody, managing Membership Contracts and all client accounts accurately
    • Manage client accounts, follow-up, guest issues and email support, ensuring that each client has an exceptional experience
    • Facilitate client payments and ensure class rosters and client accounts are updated efficiently and in accordance with Y7's procedures in Mindbody
    • Confidently troubleshoot and problem solve for issues that arise in-studio
    • Regularly meet with in-studio leadership team to ensure alignment between leadership, studio, and teaching teams
    • Act as Manager on Duty in the absence of the Studio Coordinator.
    Studio Operations
    • Ensure locations are stocked with all necessary supplies
    • Provide support and delegate tasks to other team members in daily needs and projects
    • Available for Emergency front desk shift Coverage
    • Uphold company policies and procedures and approach all situations with respect and empathy
    • Maintain the Y7 brand aesthetic, energy and culture
    • Collaborate effectively with all Y7 distributed leadership teams to ensure alignment with company-wide processes and procedures
    • Professionally and impartially manage conflict and find solutions that align with company values
    • Support other Leadership roles in maintaining studios spaces and addressing any issues in a timely manner
    • Maintain a clean and safe environment - responsibilities to include cleaning mats, studio room, lockers, surfaces, bathroom/locker rooms, and laundry
    Systems Operations
    • Be an expert on Y7's operational systems, especially Mindbody, managing Membership Contracts and all client accounts accurately
    • Manage client communication, follow-up, guest issues and email support, ensuring that each client has an exceptional experience
    • Facilitate client payments and ensure class rosters and client accounts are updated efficiently and in accordance with Y7's procedures in Mindbody
    • Oversee the Studio Associate and Cleaning Staffs permanent schedules and ensure compliant timekeeping for biweekly payroll
    • Communicate any staffing updates and needs to the People Team & Operations Manager.
    • Use Y7's internal communication systems (The Blueprint, Slack, Bamboo, etc.) to log updates, facilities issues and other concerns, and to give and receive feedback with Studio Associates and Y7 Leadership
    • Provide superior community relations by being the point of contact for team members, assisting and supporting questions as needed
    Requirements
    • Minimum of 15 hours per week, max 28 hours per week
    • Must have a flexible opening and closing availability
    • Required to work Friday and Saturday for a minimum of 6 hours
    • You are looked to by other Associates as an example of how to best do their jobs.
    • Must be eager to learn more about how our studios operate and contribute to their success.
    • Must be kind, confident, and effectively communicate information and policies to clients.
    • Must be ready to problem-solve as issues arise.
    • Take your time with detail-oriented tasks and make sure jobs are completed correctly.
    • Can confidently delegate tasks and help team members learn new aspects of their jobs.
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