- Accountable for performance of service desk technicians on designated shift
- Leverage technical background to guide troubleshooting and incident management of technicians as necessary
- Manage staff schedules to ensure coverage for ongoing operations and surge events while meeting all SLAs
- Interface with customers and other vendors for communicating status of operations
- Resolve escalations and complex issues in a timely and efficient manner
- Inform management in a timely manner of any customer or technical issues.
- Responsible for supervising, motivating, developing, and directing a team of technicians
- Responsible for performance reviews and timesheets of assigned technicians.
- Working with Service Desk Manager to ensure deliverables are completed on time
- Monitor Service Desk tickets to ensure Service Levels are met
- Analyze, log and track issues and problem tickets related to DHS environment
- Provide written and oral communications, and make recommendations for improvements
- Ensure compliance with security procedures for data handling, participate in planning sessions for process improvement
- Act as escalation point for the Service Desk operations
- Ability to be on call nights/weekends/holidays
- Experience managing Service Desk operation with multiple technicians
- Hands on experience with Automatic Call Distribution (ACD) systems and ServiceNow ITSM
- Must be able to communicate effectively, both written and verbal with senior management and technical staff
- Possess excellent customer service skills.
- Demonstrate at all times a professional manner and patience while interfacing with the customer and staff.
- Demonstrate at all times attentive listening skills
- Experience with troubleshooting hardware and software.
- Must be proficient in Microsoft Windows 10 and Office 365
- Experience with Active Directory.
- Must be proficient in ticketing system, particularly ServiceNow
- Typically requires bachelor's degree or equivalent (6 years' experience), and eight to ten years of related experience
- Ability to obtain DHS EOD is required.
- Ability to obtain Secret Clearance.
- BA plus 8 years of relevant experience or 14 years of relevant experience
- ITIL v4 certification
- HDI Certification
- MCP Certification
- COMPTIA A+, or Network+, or Security+ Certification
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Information Technology
Found in: SonicJobs Direct Apply US - 5 days ago
Community Medical Center Frenchtown, United States Full timeThis is a full time Status), day shift Informatics Analyst - Lead Position in the Information Technology Department. · The overall responsibility of the Lead Informatics Analyst is to integrate clinical science, computer science, and information science to manage and communicate ...
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Diesel Mechanic/Technician I
Found in: SonicJobs Direct Apply US - 3 days ago
Penske Truck Leasing Fort Wayne, United States Full timeWhat's the Job? · Ready to move your career forward? As an experienced Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our cust ...
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Evening Cleaning Technician
Found in: Zoho Direct Apply - 3 days ago
Jack Laurie Group Fort Wayne, United StatesJob Title: Cleaning Technician · Company: Jack Laurie Group · Location: Fort Wayne, Indiana · Position Type: Full-time or Part-time · Compensation: Starting at $13.00/hr (Without Attendance Bonus) · Are you looking for a rewarding opportunity to join a company dedicated to excell ...
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3rd Shift Team Lead
Found in: Lensa US 4 C2 - 1 day ago
Aludyne Pierceton, United StatesJob Type · Full-time · Description · Advance your career with the #1 aluminum knuckle manufacturer in the world at Aludyne We aim to recruit and retain thoughtful, inquisitive people fueled by the same entrepreneurial spirit that drives us. It's how we deliver on the promises w ...
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Team Assistant
Found in: Orion Innovations US - 6 days ago
Quantum Innovations Arcola, IN, United States FreelanceThe ATLAS Biolabs GmbH is a spin-off from the German Resource Center for Genome Research and the Cologne Center for Genomics. It is a leading European service company for Next-Generation Sequencing, Microarray technologies, and Bioinformatics. We are currently seeking a Team Assi ...
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Travel Interventional Radiology Technologist
Found in: One Red Cent US C2 - 3 days ago
Healthcare Support Fort Wayne, IN, United States TemporaryHealthcare Support is seeking a travel Interventional Radiology Technologist for a travel job in Fort Wayne, Indiana. · Job Description & Requirements · Specialty: Interventional Radiology Technologist · Discipline: Allied Health Professional · Start Date: ASAP · Duration: 13 wee ...
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Travel CVOR Technologist
Found in: One Red Cent US C2 - 3 days ago
Healthcare Support Fort Wayne, IN, United States TemporaryHealthcare Support is seeking a travel CVOR Technologist for a travel job in Fort Wayne, Indiana. · Job Description & Requirements · Specialty: CVOR Technologist · Discipline: Allied Health Professional · Start Date: 05/27/2024 · Duration: 11 weeks · 40 hours per week · Shift: 10 ...
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Nursing Service Management
Found in: Orion Innovations US - 6 days ago
Redwood Ventures Hessen Cassel, IN, United States Freelance**Director of Nursing (m/f/d)**: Full-time | Nuremberg · At our facility, you will not only experience top-quality medical care, but also have excellent career opportunities. Join our team and actively shape the future of healthcare. We offer not just a job, but the opportunity f ...
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Travel CVOR Technologist
Found in: Jobget US C2 - 2 days ago
Healthcare Support Fort Wayne, IN, United StatesHealthcare Support is seeking a travel CVOR Technologist for a travel job in Fort Wayne, Indiana. · Job Description & Requirements · Specialty: CVOR Technologist · Discipline: Allied Health Professional · Start Date: 06/03/2024 · Duration: 13 weeks · 36 hours per week · Shift: 10 ...
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Travel Certified Surgical Technologist
Found in: Jobget US C2 - 3 days ago
Healthcare Support Fort Wayne, IN, United States TemporaryHealthcare Support is seeking a travel Certified Surgical Technologist for a travel job in Fort Wayne, Indiana. · Job Description & Requirements · Specialty: Certified Surgical Technologist · Discipline: Allied Health Professional · Start Date: 05/20/2024 · Duration: 13 weeks · 4 ...
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Travel Registered Respiratory Therapist
Found in: Jobget US C2 - 1 day ago
Healthcare Support Fort Wayne, IN, United StatesHealthcare Support is seeking a travel Registered Respiratory Therapist for a travel job in Fort Wayne, Indiana. · Job Description & Requirements · Specialty: Registered Respiratory Therapist · Discipline: Allied Health Professional · Start Date: 05/20/2024 · Duration: 13 weeks · ...
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Supervisor - Evenings/Overnight
Found in: Appcast US C2 - 4 days ago
Parkview Health Fort Wayne, IN, United StatesResponsible for the day to day operations of the assigned areas, for the Cardiopulmonary Department. Communicates with and manages the activities of the personnel in the section on day, evening and night shifts. Ensures the accuracy and validity of care and testing provided to ou ...
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Night Shift Technician
Found in: Jobget US C2 - 5 days ago
Healthcare Support Fort Wayne, IN, United States TemporaryHealthcare Support is seeking a travel First Assist Technician for a travel job in Fort Wayne, Indiana. · Job Description & Requirements · ~ Specialty: First Assist Technician · ~ Discipline: Allied Health Professional · ~ Start Date: 05/06/2024 · ~ Duration: 13 weeks · ~40 ...
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Travel CVOR Technologist
Found in: Jobget US C2 - 1 day ago
Healthcare Support Fort Wayne, IN, United StatesHealthcare Support is seeking a travel CVOR Technologist for a travel job in Fort Wayne, Indiana. · Job Description & Requirements · Specialty: CVOR Technologist · Discipline: Allied Health Professional · Start Date: 06/03/2024 · Duration: 13 weeks · 40 hours per week · Shift: 10 ...
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Travel CVOR Technologist
Found in: Jobget US C2 - 3 days ago
Healthcare Support Fort Wayne, IN, United States TemporaryHealthcare Support is seeking a travel CVOR Technologist for a travel job in Fort Wayne, Indiana. · Job Description & Requirements · Specialty: CVOR Technologist · Discipline: Allied Health Professional · Start Date: 05/27/2024 · Duration: 13 weeks · 40 hours per week · Shift: 10 ...
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prn rn progressive care
Found in: Careerbuilder One Red US C2 - 3 days ago
Community Health System Fort Wayne, IN , USA, United StatesJob Description · PRN · IMCU/Step Down (New Unit)One 12 shift per pay period or three 12 hours shifts (36 hours) per 4 week schedule, including 2 potential weekend shifts per 6 week schedule to meet department needs. Shifts are typically 7a-7p/7p-7a (unit need). Shifts are assign ...
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Behavior Technician
Found in: Appcast US C2 - 4 days ago
Benchmark Human Services Fort Wayne, United StatesSign-On Bonus: · n/a · Description: · Benchmark Human Services has become a leading provider to people with behavioral challenges. We are looking for people who can help people feel safe by building healthy relationships, be engaged at all times with persons served, and model app ...
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Night Shift Technician
Found in: Jobget US C2 - 1 day ago
Healthcare Support Fort Wayne, IN, United StatesHealthcare Support is seeking a travel First Assist Technician for a travel job in Fort Wayne, Indiana. · Job Description & Requirements · ~ Specialty: First Assist Technician · ~ Discipline: Allied Health Professional · ~ Start Date: 06/03/2024 · ~ Duration: 13 weeks · ~40 ...
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Part Time CNA
Found in: MyJobHelper US C2 - 1 day ago
CSIG Holding Company - Corporate Account Fort Wayne, United States Full time, Part timeCertified Nursing Assistant (CNA) · StoryPoint of Fort Wayne West · 611 W County Line Rd S, Fort Wayne, IN 46814 · $2.00 Shift Differential for 2nd or 3rd Shift · Up to $1,000 Hiring Bonus · CNA Certification Required · Shift Times: 6am-2pm, 2pm-10pm, 10pm - 6am · Not Just Making ...
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cardiopulmonary supervisor
Found in: MyJobHelper US C2 - 3 days ago
DeKalb Health Fort Wayne, IN , USA, United StatesChange a Life Today. Yours. Choose Parkview.# Meet one of our co-workers and learn more about Parkview Respiratory Care #Proud to Bleed Green: John - YouTube # Responsible for the day to day operations of the assigned areas, for the Cardiopulmonary Department. Communicates with a ...
Service Desk Shift Lead - Fort Washington, United States - CACI International Inc
Description
Service Desk Shift LeadJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *CACI is seeking a Shift Lead for their IT Service Desk, The Shift Lead will provide daily supervision, technical support and direction to 6-8 Service Desk staff in support of a 24x7x365 Service Desk Operation. The Service Desk teams troubleshoot and resolve incidents and service requests for a 15,000+ user community for Department of Homeland Security through telephone and emails. The Service Desk Shift Lead will have extensive experience supporting customers in a Service Desk capacity, familiar with ITIL (Incident, asset, problem & change management), and managing the full life cycle of all reported incidents and service requests.
More About This Role:
The Service Desk Shift Lead shall possess and demonstrate sound customer service and telephone skills, attention to detail, problem solving skills, and a desire to provide outstanding customer support to customers of all levels. Candidate must be able to work efficiently and accurately in a fast paced and changing environment. Qualified candidates working with the Service Desk Manager and Deputy Service Desk Manager will work to ensure all Service Level Agreements are met.
Duties and Responsibilities:
Required Qualifications:
Education & Experience:
Desired Qualifications:
What We Can Offer You:
- We've been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
- For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
