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    Head of Customer Success - San Francisco, United States - Text Blaze

    Text Blaze
    Text Blaze San Francisco, United States

    5 days ago

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    Description
    [Full Time] Head of Customer Success at Text Blaze (United States) | BEAMSTART Jobs

    Head of Customer Success

    Text Blaze United States
    Date Posted
    31 Oct, 2022
    Work Location
    San Francisco, United States
    Salary Offered
    $110000 — $150000 yearly
    Job Type
    Full Time
    Experience Required
    3+ years
    Remote Work
    Yes
    Stock Options
    Yes
    Vacancies
    1 available

    Text Blaze's mission is to allow users to work smarter and save time anywhere by building personalized productivity apps that work anywhere they work.

    As the founding leader of our Customer Success team, you'll define and lead our Customer Success strategy and be entrusted with helping our customers unlock their full potential and achieve their goals using Text Blaze whether they are individual users that use the free product or large enterprises with a multimillion-dollar contract.

    For our users, you will be the face and voice of Text Blaze and for Text Blaze you will be the voice of our users.

    This is a key leadership role in our growing team. Text Blaze is a bottoms-up (product-led) company. We start from individual users but eventually sell to large enterprises, and Customer Success and what powers this journey.

    This is not a typical Customer Success role; Customer Success is what drives our business and it's incorporated into every user touch point and interaction, from education, through onboarding and sales.

    You'll have full autonomy to decide what's the best way to help our users succeed.
    We are an energetic, empathetic and passionate remote team, bringing together the best talent from across the globe.

    We like working together and collaborating, but we do it asynchronously allowing everyone to work the way they work best.

    Responsibilities

    Lead a growing Customer Success team,
    Build strong relationships with our customers to understand their needs and ensure their success with Text Blaze
    Help users discover how Text Blaze can help them achieve their goals and the full capabilities of Text Blaze through 1:many content and 1:1 training
    Serve as a liaison between customers and the Text Blaze team
    Take ownership of new accounts and manage their onboarding and ongoing success
    Lead online webinars, consultations, and one-on-one demos to educate customers on Text Blaaze
    Build, own, and execute customer success and engagement plans
    Build relationships and navigate customer organizations to uncover additional partnership opportunities
    Represent voice of the customer and influence product development roadmap
    Requirements

    3+ years of B2B SaaS Customer Success experience working with customers of various sizes.
    Experience in Product-Led Growth / Pronsumer products
    Strong technical skills and an ability to learn complex products
    Superb written and verbal communication skills
    Positive attitude, empathy, and high energy
    Ability to take ownership, lead initiatives and adapt
    Strong customer-facing and presentation skills with the ability to establish credibility with executives
    Basic SQL knowledge a plus
    About Text Blaze

    Slash commands anywhere

    Company Size:

    • 10 People
    Year Founded:

    2019


    Country:
    United States


    Company Status:
    Actively Hiring

    Looking for Partners

    Looking for Clients

    Raising Funds

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