Jobs
>
Miami Beach

    Guest Service Agent - Miami Beach, United States - Winter Haven Hotel

    Winter Haven Hotel
    Winter Haven Hotel Miami Beach, United States

    3 weeks ago

    Default job background
    Description

    Overview:

    Opportunity: Guest Service Agent

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

    Your Growth Path

    Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager

    Your Focus

    • Immediately greet guests and offer to assist with their needs.
    • Register and assign guests to hotel rooms.
    • Establish methods of payment and verify credit.
    • Make and confirm reservations.
    • Compute bills, collect payments, and make change for guests.
    • Transmit and receive messages, using telephones or the PMS system.
    • Respond to guest requests in a timely manner.
    • Receive and resolve guest complaints, elevating to supervisor if necessary.
    • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
    • Perform bookkeeping activities, such as balancing accounts and conducting audits.
    • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
    • Follow sustainability guidelines and practices related to HHMs EarthView program.
    • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
    • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
    • Ensure overall guest satisfaction.
    • Perform other duties as requested by management.

    Your Background and Skill

    • High School diploma or equivalent preferred.
    • Previous customer service experience or equivalent training required.
    • Knowledge of PMS systems preferred.

    Work Environment and Context

    • Work schedule varies and may include working on holidays, weekends and alternate shifts.
    • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

    What We Believe

    People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

    About Us :

    Designed by acclaimed architect Albert Anis, the Winter Havens glamorous faade was first unveiled on Ocean Drive in 1939. Originally crafted as a simple yet sophisticated ocean front hotel, much of the historic soul and elegance of the Art Deco movement remains today.

    Located on a quiet corner steps from the beach at 1400 Ocean Drive, the Winter Haven is a heavenly hideaway where architecture is the star. A unique escape cleverly disguised as a hotel, the hotels exclusive location allows guests the opportunity to stay on South Beachs most famous and energetic street, yet escape to one of 71 welcoming guestrooms.

    This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.

    HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

    To see other opportunities at this location, click here.

  • Hilton Hotels & Resorts

    Guest Service Agent

    1 week ago

    Hilton Hotels & Resorts Miami Beach, United States Part time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Agent, Part Ti ...

  • Moxy Miami South Beach

    Guest Service Agent

    3 weeks ago

    Moxy Miami South Beach Miami Beach, United States

    Overview: · Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Your Growth Path · Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager · ...

  • Winter Haven Hotel

    Guest Service Agent

    3 weeks ago

    Winter Haven Hotel Miami Beach, Florida, United States Permanent

    Overview: · Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Your Growth Path · Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager · Y ...

  • Moxy Miami South Beach

    Guest Service Agent

    2 weeks ago

    Moxy Miami South Beach Miami Beach, Florida, United States Permanent

    Overview: · Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Your Growth Path · Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager · Y ...

  • G Employment Services Inc

    Guest Services Agent

    2 weeks ago

    G Employment Services Inc Miami Beach, United States

    Job Description · Job DescriptionJob Title Front Desk Agent · Department: Front Desk · Reports To: Front Desk Manager · FLSA Status: Non-Exempt · SUMMARY: · Assist guests with all needs related to their stay including checking in and checking out guests, making reservations in pe ...

  • Hilton Hotels & Resorts

    Guest Service Agent

    2 days ago

    Hilton Hotels & Resorts Miami Beach, United States Part time

    Overlooking the Atlantic Ocean, the Hilton Cabana Miami Beach Resort offers direct access to the beach and the nine-mile Miami Beachwalk. Features include two ocean-view outdoor pools, poolside cabanas, and our private beach. Enjoy complimentary bike rentals and our bar with beac ...

  • Kimpton Hotels & Restaurants

    Guest Service Agent

    2 weeks ago

    Kimpton Hotels & Restaurants Miami, United States Full time

    Job Snapshot · Why We're Here · We believe heartfelt, human connections make people's lives better. Especially the people who work here. · Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique ...

  • Associa, Inc.

    PT Residential Services Agent

    7 hours ago

    Associa, Inc. MIAMI BEACH, United States

    The Residential Services Agent must have strong communication, telephone, and customer service skills. This position also requires the person to be detailed oriented and able to multitask. In this position you must have a approachable and friendly at Residential, Agent, Property, ...

  • Cardozo Hotel

    Overnight Guest Service Agent

    1 week ago

    Cardozo Hotel Miami Beach, United States

    About Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a P ...

  • Pyramid Global Hospitality

    Overnight Guest Service Agent

    3 weeks ago

    Pyramid Global Hospitality Miami Beach, United States

    Property · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...

  • G Employment Services Inc

    Guest Services Agent

    2 weeks ago

    G Employment Services Inc Miami, United States

    Job Description · Job DescriptionJob Title: Guest Service Agent · Department: Front Desk · Reports To: Front Desk Supervisor · Status: Non-Exempt · SUMMARY: · The Guest Service Agent provides superior guest services including check-in/check-out of hotel guests courteously and eff ...

  • Consider Posh Pro

    Customer Service Agent

    3 weeks ago

    Consider Posh Pro Miami, United States

    Job Description · Job DescriptionJob Title: Customer Service Agent · Location: Miami, FL · Company: Consider Posh Pro · Job Summary: We are seeking a dedicated and enthusiastic Customer Service Agent to join our team. The successful candidate will be responsible for providing exc ...

  • Delmar International Inc.

    Freight Services Agent

    5 days ago

    Delmar International Inc. Miami, United States

    Job Description · Job DescriptionMandate: · Reporting to the Branch Manager, the Freight Services Associate will be responsible for monitoring international cargo from origin to its final destination as well as handling all customer needs regarding import and export documentation ...

  • CGS

    Service Desk Agent

    1 day ago

    CGS Miami, United States

    Service Desk AgentEmployment Type: Full-Time, Mid LevelDepartment: Information Technology · CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the calls in the ticketing system, and providing the customers with rapid and accurate ...

  • Fresh Form Draft

    Call Center Customer Service Agent

    1 week ago

    Fresh Form Draft Miami, United States Full time

    · Job Title: Call Center Customer Service AgentLocation: Miami, FL · Welcome to Craftexcom, the dynamic and innovative marketing company that brings brands to life through unparalleled creativity and strategic brilliance. With a passion for all things marketing, we are committed ...

  • Hellmann Worldwide Logistics

    ISS Service Desk Agent

    3 weeks ago

    Hellmann Worldwide Logistics Doral, United States

    For more than 150 years, Hellmann Worldwide Logistics has been making strides in the freight forwarding industry because of our exceptional employees in the global Hellmann Family. Our unmatched passion for the employee experience and energy to service our customers makes our res ...

  • SP Data Digital

    Remote Customer Service Agent

    12 hours ago

    SP Data Digital Miami, United States

    Job Description · Job DescriptionWho We Are: · SP Data Digital provides premium sales and customer care support for companies that want to delight customers at every step. Our company is founder-led, and leverages engaged and proactive management teams to constantly innovate and ...

  • Hampton Inn by Hilton Coconut Grove/Coral Gables

    Guest Service Agent/Night Auditor

    1 day ago

    Hampton Inn by Hilton Coconut Grove/Coral Gables Miami, United States

    Job Description · Job DescriptionLocation: Hotel - Miami Coconut Grove · Summary: · We are seeking a passionate and motivated Guest Service Agent/Night Auditor to join our dynamic Front Desk Team. As a Guest Service Agent/Night Auditor, you will be responsible for providing excel ...

  • Gale Hotels

    Guest Services Agent

    1 day ago

    Gale Hotels Miami, United States

    **Job Title: Guest Service Agent** · **Department: Front Desk** · **Reports To: Front Desk Supervisor** · **Status: Non-Exemp**t · **SUMMARY**: · The Guest Service Agent provides superior guest services including check-in/check-out of hotel guests courteously and efficiently; pro ...

  • Consider Posh Pro

    Customer Service Agent

    3 weeks ago

    Consider Posh Pro Miami, United States Full time

    Job Title: Customer Service Agent · Location: Miami, FL · Company: Consider Posh Pro · Job Summary: We are seeking a dedicated and enthusiastic Customer Service Agent to join our team. The successful candidate will be responsible for providing excellent customer support, addressi ...