ServiceNow Discovery and CMDB Specialist - Allen, United States - Diverse Lynx

Diverse Lynx Allen, United States

2 weeks ago

Description

Role:
ServiceNow Discovery and CMDB Specialist

Location:
Remote

Job Type:
Contract

As a ServiceNow Discovery and CMDB Specialist, you will be responsible for implementing and managing the ServiceNow Discovery and Configuration Management Database (CMDB) functionalities.

Responsibilities:

Collaborate with clients and stakeholders to understand their discovery and CMDB requirements and translate them into ServiceNow configurations.
Configure and manage the ServiceNow Discovery tool to identify and collect configuration items (CIs) across the IT infrastructure.
Implement and maintain the ServiceNow CMDB, ensuring accurate and up-to-date information about CIs.
Define and enforce data governance policies and processes for the CMDB to ensure data integrity and quality.
Develop and maintain discovery patterns and probes to capture relevant information from diverse IT resources.
Coordinate with cross-functional teams to resolve data synchronization and reconciliation issues within the CMDB.
Customize ServiceNow using JavaScript, Angular, and other web technologies to enhance the discovery and CMDB capabilities.
Integrate ServiceNow with external systems through REST API, SOAP API, and other integration methods.
Monitor the discovery and CMDB processes to identify and rectify any performance or data quality issues.
Provide guidance and training to users on discovery and CMDB processes and best practices.
Stay updated with the latest ServiceNow features and enhancements related to discovery and CMDB, recommending and implementing improvements to optimize the process.

Requirements:

Proven experience as a ServiceNow Discovery and CMDB Specialist, working on discovery and CMDB projects and configuring the ServiceNow platform.
Strong knowledge of discovery methodologies, protocols, and best practices.
Familiarity with data modeling and database management concepts.
Proficiency in JavaScript, Angular, and web technologies for customization and enhancement purposes.
Experience with integrating ServiceNow with external systems using REST API, SOAP API, and other methods.
Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve discovery and CMDB-related issues.
Effective communication and collaboration skills to work with clients and cross-functional teams.

Preferred Skills:

ServiceNow certifications such as Certified Implementation Specialist or Certified Application Developer.
Experience with other ServiceNow modules such as GRC, HAM, SAM, APM, and SPM.
Familiarity with NoSQL databases and their usage in ServiceNow.
Experience with ITOM, SCCM, JAMF, or other related tools and technologies.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination.

All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.

We promote and support a diverse workforce across all levels in the company.

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