- Collaborate with stakeholders to gather and analyze requirements, ensuring alignment with business objectives.
- Lead architecture and design discussions, providing expertise in ServiceNow best practices and recommending solutions for complex challenges.
- Configure and customize ServiceNow platform to meet specific business needs, including workflows, forms, scripts, and integrations.
- Implement and optimize ITSM processes, such as Incident, Change, Problem, and Request Management, to enhance operational efficiency.
- Oversee the configuration and management of CMDB, ensuring accurate and up-to-date configuration data.
- Utilize ServiceNow Discovery and Service Mapping tools to enhance visibility and understanding of IT infrastructure.
- Collaborate with cross-functional teams to integrate ServiceNow with other enterprise systems and applications.
- Provide technical guidance and mentorship to junior members of the ServiceNow team.
- Stay current with ServiceNow releases, features, and industry best practices to continuously improve the platform.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience as a ServiceNow Architect with expertise in ITSM, CMDB, Discovery, and Service Mapping.
- ServiceNow Certified Implementation Specialist and other relevant certifications are a plus.
- Strong understanding of ITIL processes and best practices.
- Proficiency in JavaScript, GlideScript, and other scripting languages used in ServiceNow development.
- Experience with ServiceNow integrations and REST/SOAP web services.
- Excellent communication and interpersonal skills to effectively collaborate with diverse teams and stakeholders.
- Ability to analyze complex problems, propose solutions, and implement them effectively.
- Demonstrated leadership skills in guiding and mentoring technical teams.
- Strong documentation skills to create clear and comprehensive technical documentation.
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Salesforce Technical Architect
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AEM Architect
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Solutions Architect
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Scandit Linkedin Dallas, United States**Fantastic opportunity to engage directly with a worldwide leading retailer based in Bentonville (relocation package is available)**: · Scandit is currently seeking a **Solutions Architect** to join our growing team. Based in Bentonville, Arkansas, you will act as the product ex ...
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Solutions Architect
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Architect - Plano, United States - Tata Consultancy Services
Description
Design, implement, and maintain ServiceNow solutions with a focus on IT Service Management (ITSM), Configuration Management Database (CMDB), Discovery, and Service Mapping modules.
Qualifications: