Solution Architect - Dallas, United States - CEDENT

CEDENT

Verified Company

Dallas, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Travel: 60-70%

Terms of Hire:
Full Time.

Salary:
$ Open + Benefits.

Job description:

We are currently seeking a highly skilled Amazon Connect Solution Architect with experience in design and implementation of AWS Cloud contact center solutions.

We are seeking the best problem-solvers, idea-makers, and high-energy professionals for our fast-growing practice area. We need people with good instincts and a positive outlook that can overcome any obstacle.

Responsibilities:

Help in design and implementation of AWS Cloud contact center solutions.
Work with customer IT Architecture team to design the endtoend solution and provide technology guidance.
Implementing Genesys Speech Analytics on top of the Genesys Interaction Recording Platform

Participate in migration efforts in cloud contact center and provide assistance as the Subject Matter Expert in the migration and deployment of the solutions.

Provide cost savings though infrastructure and server consolidation
Provide solution optimization and process improvement with unique template IVR and interaction routing

Required Qualifications:

At least 12 years of IT experience in customer service technologies including Contact center cloud based Products, solution design and implementation; also experienced in omnichannel and AI/ML solutions.
Handson experience in Experience in functional design for contact center solutions;
Experience helping customer build business cases
Experience should include people and team management, enterprise architecture and technical leadership.
Proficient in conducting Cloud contact center solutions roadmap sessions with business leadership, vendor architecture and sales support.
Experience providing digital experience, business automation solutions using AI/ML as well as contact center technologies
Successful track record managing software evaluations for cloud migrations for customer service channels
Experience setting up pilots and POC for solution evaluations and further migration to production solutions
Expertise in managing and leading technology mergers as a result of organizational acquisitions.

Experience in providing technology architecture for contact center migration from on premise to cloud and managed several contact center technology projects from design and technology perspective.

Demonstrated understanding of how to create learning documents, best practices on AWS cloud solutions and working experience with AWS professional services.
Able to provide cost savings, solution optimization, process improvement for current organization and previous clients
Capable of suggesting solutions like call back, hybrid EWT and managed for a successful implementation
Experienced in leading operational automation for contact center management and monitoring
Also skilled in leading major technology transformations in contact center and AI/ML technologies

Can analyze, lead and executed changes for MIPS reduction providing cost savings

Leadership experience in achieving achieve platform stability, resiliency and high availability
Excellent analytical, communication (oral & written) and interpersonal skills
Should be a selfmotivated person who is a quick learner, team player, and challengeseeker
Effective leadership and project execution skills, happy to mentor and share knowledge

Preferred Qualifications: