- Manage and assign field technicians to service calls in your region
- Receive customer calls
- Determine the customers' needs and urgency
- Analyze current schedule
- Finalize the service call date and time with the customer
- Enter the service request and call notes into the system
- Assign a technician to the service call
- Ensure that the necessary parts are ready for the job
- Confirm job completion and document result of job
- Collect and document technician labor hours
- Review billing information to ensure accuracy
- Act as liaison between the customers, parts department, field technician, and BDR.
- Effectively communicate and document the ongoing status of the service call from cradle to grave
- Performs all other duties and special projects as assigned.
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Service Advisor
1 week ago
AutoNation, Inc. Fort Worth, United StatesWorking in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, youll be able to get out from behind the desk and play an active role in the service lane. AutoN Service Advisor, Service Techn ...
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Service Advisor
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AutoNation, Inc. Fort Worth, United StatesWorking in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, youll be able to get out from behind the desk and play an active role in the service lane. AutoN Service Advisor, Automotive Sa ...
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service advisor
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Camping World Fort Worth, United StatesJob Description · Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Ca ...
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Hiley Subaru Fort Worth, United StatesAt the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with m ...
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Camping World Fort Worth, United StatesCamping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Go ...
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Moritz Kia Fort Worth, United StatesDo you have experience as a Service Advisor or Service Consultant? We are offering a $5,000 sign on bonus for top advisors. · Service Advisor Responsibilities · Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service ...
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Freedom Powersports Benbrook, United StatesRideNow Powersports, a subsidiary of RumbleOn, is seeking an outgoing and personable customer service Rockstar to act as the liaison between our customers and technicians in the Service Department at our dealership in McKinney, TX. If you are a positive, upbeat, and interactive S ...
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Schnitzer Steel Fort Worth, United States** Customer Service Advisor** · **Job Category****:** Retail **Requisition Number****:** TEMPL013615 Showing 1 location **Job Details** · **Description** · Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Serv ...
Field Service Advisor - Fort Worth, United States - Shoppa's Material Handling
Description
The primary responsibility for the Field Service Advisor is to communicate with customers both internal and external, receive service calls, relay information to technicians, and keep precise records of services and transactions. Manage, coordinate, and process daily technician administrative workload. This opportunity represents Shoppa's Material Handling and requires professionalism, strong communication skills, attention to detail, great attitude, and world class customer service.
Essential Functions:
Educational/Experience Requirements:
High school diploma. 3+ years dispatch experience, Service Dispatch experience preferred.
Special Skills Needed:
Ability to work with computer software, Microsoft Excel, Outlook and MS Navision a plus. Ability to establish a rapport with customers and technicians. Superior customer services skills and strong interpersonal skills. Ability to consider all aspects of selling including vendor relationships, profit & loss concepts and long and short-term goals of the company. Represent Shoppa's with a professional manner. Work independently as well as in a team.
Physical Job Demands:
Must be able to lift 50 lbs, stoop, squat, sit and drive.