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    Service Advisor - Fort Worth, United States - Southern Tire Mart

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    Full time
    Description

    This position requires great communication skills with customers, technicians, and store managers. An essential aspect is acting quickly and effectively to ensure customers are promptly and accurately serviced, emphasizing the importance of strong follow-up abilities.

    • Responsible for delivering top-notch customer service within the automotive service and tire replacement sector.
    • Proficiency in understanding manufacturer-recommended maintenance schedules is vital.
    • Ability to recommend and explain various tire options ('good, better, best') to customers based on their vehicle's needs.
    • Familiarity with researching parts and labor costs for vehicle repairs is essential.
    • Experience in handling fleet invoices is required.
    • Tasked with creating comprehensive repair estimates and effectively communicating them to customers.
    • Reviewing recommendations with technicians to ensure accurate service suggestions.

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