Service Advisor - Midlothian, United States - Hyman Brothers Auto Group

Hyman Brothers Auto Group

Verified Company

Midlothian, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

As a Service Advisor at Hyman Brothers Kia Auto Group, you will play a crucial role in delivering exceptional customer service for our automotive dealership in Midlothian, Virginia.

You will be the first point of contact for customers visiting our service department, and will be responsible for addressing their needs and ensuring their satisfaction.

This individual contributor role will require strong communication and organizational skills, as well as the ability to work in a fast-paced and dynamic environment.

This is a full-time position with a competitive salary and comprehensive benefits package.

Compensation & Benefits:

Competitive salary based on experience and qualifications
Comprehensive benefits package including medical, dental, and vision insurance
Paid time off and holidays
401k retirement plan
Employee discounts on automotive products and services

Responsibilities:

Greet customers in a friendly and professional manner, and provide excellent customer service throughout their visit
Schedule and confirm appointments for vehicle maintenance and repairs
Consult with customers about their vehicle's needs and provide accurate and detailed estimates
Communicate with technicians to determine timeframes and provide updates to customers
Ensure that all work orders are completed accurately and in a timely manner
Process payments and handle all financial transactions
Handle customer complaints and issues with a positive and proactive approach
Maintain a clean and organized work area
Keep updated with product and service knowledge to effectively assist customers

Requirements:

High school diploma or equivalent
Previous experience in a customer service role, preferably in the automotive industry
Excellent communication and interpersonal skills
Strong organizational and timemanagement skills
Ability to work in a fastpaced and teamoriented environment
Availability to work weekends and/or evenings if necessary
Valid driver's license with a clean driving record

EEOC Statement:

Hyman Brothers Auto Group is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.