Jobs
>
San Francisco

    Senior Solution Consultant - San Francisco, CA, United States - Talkdesk

    Talkdesk
    Talkdesk San Francisco, CA, United States

    3 weeks ago

    Default job background
    Description
    At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
    • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
    • Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
    • Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
    • Talkdesker: YOU
    Responsibilities
    • Lead Talkdesk Strategic implementations with new and existing customers including project management, gathering and documenting requirements (functional & technical), designing prototypes, configuring & integrating systems, building user acceptance testing guides, testing, and delivering training
    • Understand customer business objectives, consult with industry best practices, & document user stories. Establish Talkdesk as the best solution to address needs & ensure customer success for each role within the Customer's organization
    • Lead project scoping, creating project plans, planning and scheduling project activities. Integrate plans with customer's project managers for the successful execution of Talkdesk's deployments
    • Develop visual representation diagrams of the Customer's end-client journey
    • Implement solutions that include the creation of custom objects, workflows, validation rules, approval processes, triggers, and email alerts within Talkdesk's solution and/or 3rd party CRM systems
    • Develop trust with customer executives, leadership, and other stakeholders to remove project roadblocks and ensure project success
    • Work with customers to track work progress, and create strategies for risk mitigation and contingency planning
    • Leverage strong technical acumen to identify process and technical solutions dynamically to expected and unexpected situations. Able to produce technical documentation
    • Partner with internal teams such as Product, Support, etc. to assure timely delivery of feature requests, bug fixes and support requests
    • Participate in the sales cycle as necessary to gather requirements, formulate delivery approach and develop a proposal/SOW
    Requirements
    • Bachelor's degree in a technical field or significant professional experience in a technical role
    • 5+ years of experience in Professional Services/Consulting roles or 5+ years in IT Applications Development/Software Product Development or similar role in a fast paced SaaS business
    • Experience implementing or integrating with CRMs (Salesforce, Zendesk and other) and/or Contact Center Solutions preferred
    • Experience with with SQL/SOQL and JavaScript a plus
    • Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.
    • Software implementation or coding experience is a plus
    • Familiar with creating and managing Web Services (REST APIs/).
    • A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
    • Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience highly valued
    • Engaging personality, polished verbal and written communication skills and meticulous attention to detail
    • A passion for helping people solve problems and proven ability to understand and learn technological concepts
    • Highly organized self-starter that seeks challenging opportunities
    • Ability to work cross-functionally in a fast-paced startup environment
    • Fluency in written and spoken English, bilingual abilities a plus
    • Travel requirement: up to 30%
    Work Environment And Physical Requirements Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. #J-18808-Ljbffr
  • PRICE WATERHOUSE COOPERS

    Grc/irm Technology Solutions Consultant

    6 days ago

    PRICE WATERHOUSE COOPERS San Francisco, United States

    A career in our Cybersecurity, Privacy and Forensics will provide you the opportunity to solve our clients most critical business and data protection related challenges. You will be part of a growing team driving strategic programs, data analytics, innovation, deals, cyber resile ...

  • Kaiser Permanente

    Business Solutions Consultant

    2 weeks ago

    Kaiser Permanente Oakland, United States

    **SALARY MAY VARY DEPENDING ON CANDIDATES PLACE OF RESIDENCE** · **About Us**: · National Products Design and Management (NPDM) department solves customer health care needs while advancing Kaiser Permanente's unique integrated care and coverage model. We leverage a comprehensive, ...

  • Workday

    Solution Consultant

    1 week ago

    Workday San Francisco, United States

    Your work days are brighter here. · At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us ...

  • Neetek Systems Integration, Inc.

    Solutions Consultant

    1 week ago

    Neetek Systems Integration, Inc. San Francisco, United States

    Job Description · Job DescriptionAPPLICANTS MUST BE LOCATED IN THE SAN FRANCISCO BAY AREA. · Members of the Solutions Consultant team are systems administrators and engineers who work closely with each other in delivering IT projects and support to our various clients. Each team ...

  • Neetek Systems Integration

    Solutions Consultant

    1 week ago

    Neetek Systems Integration San Francisco, United States

    Job Description · Job Description · APPLICANTS MUST BE LOCATED IN THE SAN FRANCISCO BAY AREA. · Members of the Solutions Consultant team are systems administrators and engineers who work closely with each other in delivering IT projects and support to our various clients. Each ...

  • Levelpath

    Solution Consultant

    16 hours ago

    Levelpath San Francisco, United States

    Solution Consultant · San Francisco, CA · About You · You love to tackle problems and build solutions. When intrigued by an idea, you focus your energy and dedicate your mind to learn everything you can about it, quickly Then, you figure out how to apply what you've learned t ...

  • Adobe

    Solutions Consultant

    3 weeks ago

    Adobe San Francisco, United States

    Our Company · Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...

  • Federato

    Solutions Consultant

    4 weeks ago

    Federato San Francisco, United States Full time

    Federato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood an ...

  • Anaplan

    Senior Solution Consultant

    1 week ago

    Anaplan San Francisco, United States

    Senior Solution Consultant - Supply Chain · Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies ...

  • Chronos Consulting

    PRESALES SOLUTION CONSULTANTS

    6 days ago

    Chronos Consulting San Francisco, United States

    PRESALES SOLUTION CONSULTANTS – ALM and Testing Automation (CA) · PRESALES SOLUTION CONSULTANTS – ALM and Testing Automation (CA) · Our client is a global leader in software testing automation solutions. They are looking for experienced Presales Solution Consultants ( full time ...

  • Box

    Senior Solutions Consultant

    5 days ago

    Box San Francisco, United States

    WHAT IS BOX? · Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, coll ...

  • Box

    Senior Solutions Consultant

    3 weeks ago

    Box San Francisco, United States

    WHAT IS BOX?Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collabo ...

  • Talkdesk

    Senior Solution Consultant

    3 weeks ago

    Talkdesk San Francisco, United States

    At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our comm ...

  • Addepar

    Enterprise Solutions Consultant

    3 weeks ago

    Addepar West Valley City, United States

    Who We Are · Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have trusted Addepar to empower smarter investment decisions and better advice over the ...

  • Enable International

    Senior Solutions Consultant

    3 weeks ago

    Enable International San Francisco, United States

    About Enable: · At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, dis ...

  • Zendesk, Inc.

    Senior Solutions Consultant

    1 week ago

    Zendesk, Inc. San Francisco, CA, United States

    Senior Solutions Consultant page is loaded · Senior Solutions Consultant · Apply locations Remote, United States of America time type Full time posted on Posted 3 Days Ago job requisition id R27659 Job Description · The Senior Solutions Consultant is responsible for all techn ...

  • Anaplan

    Senior Solution Consultant

    3 weeks ago

    Anaplan San Francisco, United States

    Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and ...

  • Anaplan

    Senior Solution Consultant

    2 weeks ago

    Anaplan San Francisco, United States

    Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and ...

  • Lucid Software

    Sr. Solutions Consultant

    3 weeks ago

    Lucid Software West Valley City, United States Full time

    Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork o ...

  • Zip

    NetSuite Solution Consultant

    4 weeks ago

    Zip San Francisco, CA, United States

    [Full Time] NetSuite Solution Consultant at Zip (United States) | BEAMSTART Jobs · NetSuite Solution Consultant · Zip United States · Date Posted · 19 Nov, 2022 · Work Location · San Francisco, United States · Salary Offered · Not Specified · Job Type · Full Time · Exp ...