Jobs
>
Portland

    Customer Success Associate - Portland, United States - Coast Products

    Coast Products
    Coast Products Portland, United States

    2 weeks ago

    Default job background
    Description
    About the Company
    COAST Products is a 105-year-old family-owned Portland, Oregon company that produces innovative and technologically advanced lighting solutions, knives and multi-purpose tools that will make our user's life safer, easier, and more enjoyable. Our products can be found in all major retailers and distributors in the USA and 30 foreign countries.

    About the Position
    Our Customer Success team is the voice of COAST and our customer's most personal brand experience. Your friendly, professional, and solution-oriented attitude will have a direct and positive impact on the overall perception of COAST. We are looking for someone who is excited to contribute to our long-standing tradition of using innovative thinking to solve problems for our customers.

    Responsibilities
    • Respond efficiently, accurately, and politely to customer calls, emails, walk-ins, and live chat inquiries
    • Assist customers with placing, tracking and troubleshooting web orders
    • Process online and in-person warranty inquiries and claims
    • Active monitoring and data collection relating to user feedback and trends.
    • Provide appropriate product information to assist customers in making informed purchases so they have the best possible experience with the COAST brand
    • Interact with users and respond to social media messages, inquiries, and comments.
    • Actively monitoring and responding to customer reviews to meet company objectives.
    • Embody the COAST spirit of innovation by continuously looking for ways to improve processes and customer experiences
    • Work collaboratively with the Customer Success team and internal resources to ensure every customer receives complete and accurate resolutions
    • Communicate customer success stories, product trends, and opportunities for improvement to management
    Requirements
    • Empathetic and motivated to ensure excellence in every customer interaction
    • Strong verbal and written communication skills
    • Excellent problem-solving skills
    • Self-motivated multitasker with a high sense of urgency and ability to prioritize
    • Strong computer skills with the ability to quickly learn and master new systems
    • Experience with ZenDesk, Shopify and BazaarVoice a plus
    • Bilingual is preferred
    Compensation Details
    Salary $21- $25 DOE
    PTO 10 days, in addition, COAST offers 7 paid days for Holidays.
    Kaiser Health Plan Effective the 1st of the month following 30 days from FTE hire date.
    401K w/ matching Effective 1-year after FTE hire date

    COAST is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

    This is a full-time position working from COAST's Portland, Oregon HQ office location. Hours are 8a-5pm, opportunity for Hybrid schedule after a month, 3 days in office 2 work from home

    COAST Products
    8033 NE Holman
    Portland, OR 97218
  • MedRhythms, Inc.

    Customer Success Associate

    2 weeks ago

    MedRhythms, Inc. Portland, United States

    NOTICE · Please be aware that individuals have been receiving fraudulent interview and job offers from perpetrators seeking to acquire personal information. If you are asked to provide personal or financial information, pay a fee to apply for a position, accept an offer via emai ...

  • Coast Products

    Customer Success Associate

    2 weeks ago

    Coast Products Portland, United States

    Job Description · Job Description · About the Company · COAST Products is a 105-year-old family-owned Portland, Oregon company that produces innovative and technologically advanced lighting solutions, knives and multi-purpose tools that will make our user's life safer, easier, ...

  • Coast Products

    Customer Success Associate

    1 week ago

    Coast Products Portland, United States

    About the Company · COAST Products is a 105-year-old family-owned Portland, Oregon company that produces innovative and technologically advanced lighting solutions, knives and multi-purpose tools that will make our user's life safer, easier, and more enjoyable. Our products can ...

  • Coast Products

    Customer Success Associate

    1 day ago

    Coast Products Portland, United States

    About the Company · COAST Products is a 105-year-old family-owned Portland, Oregon company that produces innovative and technologically advanced lighting solutions, knives and multi-purpose tools that will make our user's life safer, easier, and more enjoyable. Our products can ...

  • Coast Products

    Customer Success Associate

    5 days ago

    Coast Products Portland, United States

    About the Company · COAST Products is a 105-year-old family-owned Portland, Oregon company that produces innovative and technologically advanced lighting solutions, knives and multi-purpose tools that will make our user's life safer, easier, and more enjoyable. Our products can ...

  • COAST Products

    Customer Success Associate

    1 day ago

    COAST Products Portland, United States

    Job Description · Job DescriptionAbout the Company · COAST Products is a 105-year-old family-owned Portland, Oregon company that produces innovative and technologically advanced lighting solutions, knives and multi-purpose tools that will make our user's life safer, easier, and m ...

  • COAST Products

    Customer Success Associate

    1 week ago

    COAST Products Portland, United States

    Job Description · Job DescriptionAbout the Company · COAST Products is a 105-year-old family-owned Portland, Oregon company that produces innovative and technologically advanced lighting solutions, knives and multi-purpose tools that will make our user's life safer, easier, and m ...

  • Hyatt Place Portland Old Port

    Rooms Manager

    1 day ago

    Hyatt Place Portland Old Port Portland, United States

    **COME JOIN OUR TEAM** · Hyatt Place Portland Old Port is looking for a top-performing **Hotel Executive **Housekeeper,** · **Salary range from $60,000 - $70,000** · Hyatt Place Portland-Old Port sets the standard for Maine hospitality as the only Hyatt hotel in the Pine Tree Sta ...

  • Falcon Transportation LLC

    Dispatcher/inside Sales Logistics Associate

    1 week ago

    Falcon Transportation LLC Portland, United States

    Falcon Transportation LLC is a privately held transportation & logistics services company that provides safe and dependable service nationwide. Due to additional growth, we are looking to fill newly created dispatch/inside sales logistics associate opportunities. · This position ...

  • Staples, Inc.

    Warehouse Wave Replenishment Full Time 2nd Shift

    2 days ago

    Staples, Inc. Portland, United States Full time

    Shift: 12:00pm-8:30pm/Monday-Friday · Staples is business to business. You're what binds us together. · Join our Staples World Class Supply Chain Team and deliver essential products to our customers. · What you'll be doing: · As a warehouse associate you may work in one of the ...

  • Staples, Inc.

    Warehouse Receiving Clerk Full Time 1st Shift

    2 days ago

    Staples, Inc. Portland, United States Full time

    6:00am-2:30pm/Monday-Friday · Staples is business to business. You're what binds us together. · Our supply chain team is dedicated to meeting our customers' needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficie ...

  • The Press Hotel / UNION

    Guest Services Manager

    1 day ago

    The Press Hotel / UNION Portland, United States

    _"I've learned that people will forget what you said, people will forget what you did, but _**people will never forget how you made them feel.**_" - Maya Angelou_ · - Do you enjoy finding ways to make someone's day great and making them feel welcomed? · - Do you enjoy leading a t ...

  • Staples, Inc.

    Warehouse Receiving Full Time 1st Shift

    2 days ago

    Staples, Inc. Portland, United States Full time

    Shift: 6:00am-2:30pm/Monday-Friday · Staples is business to business. You're what binds us together. · Join our Staples World Class Supply Chain Team and deliver essential products to our customers. · What you'll be doing: · As a warehouse associate you may work in one of the f ...

  • Sarnova HC, LLC

    Account Manager

    2 weeks ago

    Sarnova HC, LLC Portland, United States

    Company Overview: · The Account Manager is responsible for calling on Emergency Medical Service Units, Fire Departments, Police Departments, Ambulance Services, and other pre-hospital and health-related organizations/personnel within an assigned territory. Will be responsible for ...

  • Unitil Service Corporation

    Gas Distribution Technician

    1 week ago

    Unitil Service Corporation Portland, United States

    **North on-call area** · **Our Company**: · More than a utility company, Unitil provides energy for life. · Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and Ne ...

  • Staples, Inc.

    Warehouse Maintenance Tech

    2 days ago

    Staples, Inc. Portland, United States Full time

    9:30pm-6:00am/Sunday-Thursday · Staples is business to business. You're what binds us together. · Our supply chain team is dedicated to meeting our customers' needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more effici ...

  • The Millennium Group

    Mail Processing Clerk

    1 day ago

    The Millennium Group Portland, United States

    Now is a great time to join our growing company The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and in ...

  • Shalom House

    Adult Case Manager/residential Support Worker

    1 week ago

    Shalom House Portland, United States

    This is a unique opportunity to join a Residential Team in providing a combination of Case Management to Community Rehabilitation Service clients as well as Residential Support to other clients in a Group Home at the same location. This Case Management/RSW position works with oth ...

  • Berlin City Auto Group

    Automotive Sales Associate

    1 week ago

    Berlin City Auto Group Portland, United States

    **Looking to join a trusted brand that offers career growth and stability? Berlin City Honda is seeking a customer-focused, results-oriented **Automotive Sales professional to join our successful and passionate team**: · **What We Offer**: · - A competitive pay plan with training ...

  • Klein Tools

    District Sales Manager

    1 week ago

    Klein Tools Portland, United States

    Klein Tools is a dynamic, fast-paced and results driven company dedicated to launching hundreds of innovative products each year. Are you ready to make an impact? · **Perks for you include**: · - Paid Vacations & Holidays · - Profit Sharing & Matching 401(k) · - Health Insurance ...