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    Brand Ambassador - New York, United States - Barton & Gray Mariners Club

    Barton & Gray Mariners Club
    Barton & Gray Mariners Club New York, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Barton & Gray Mariners Club is dedicated to providing its Members with unmatched experiences on the water, operating over 80+ Yachts in 33 harbors, and offering a range of products including Day-boating, Sport-fishing, Overnight Cruising, and more. Reporting directly to the Executive Team, the Club Ambassador is responsible for overseeing product strategy with a Member-first mindset within our New York/CT Region. The successful candidate will be comfortable navigating unstructured challenges and creating a thoughtful, inspired approach to building out our reputation along the east coast.

    Current harbors of oversight include New York City, Greenwich, Oyster Bay, Rowayton, CT.

    Primary Responsibilities:

    • Develop and execute the ongoing B&G regional product strategy that aligns with the Club's mission and long-term goals
    • Act as a liaison for the company with members in each harbor of oversight, including member experience opportunities, service mishaps, and complaint handling in partnership with the Member Services team.
    • Lead the development and launch of new markets within Region
    • Create & ensure product consistency across all points of Member interaction including onboard, training, harbor locations, and more
    • Constantly evaluate Club locations within region and provide feedback to Locations Manager
    • Strategize yacht-inventory allocation and timing in conjunction with B&G Logistics Department to maximize member satisfaction within region
    • Evaluate all points of Day boating-Member interaction and provide suggestions for improvement
    • Actively coordinate, execute, and attend regional Member-events with assistance from B&G Brand Studio
    • Efficiently communicate all opportunities for sales directly to the Business Development & Sales team for tracking & follow up.
    • Work with B&G Sales & Business Development teams to explore potential brand partnerships within the Hamptons region
    • Gain a deep understanding of the B&G Day-boating experience, and identify product gaps in current offerings

    Minimum five years experience within each of the following:

    • Relevant professional experience overseeing product strategy, deeply focused on an immersive client experience
    • Proven experience in high-end product management and client satisfaction
    • Strong track record of managing all aspects of an exclusive lifestyle brand
    • Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive team
    • Experience and ability to interact with high net worth individuals with maturity and discretion
    • Solid technical background with CRM and understanding of database management
    • Strong leadership and influencing skills to communicate value proposition and brand personality

    Other requirements:

    • Skilled at working effectively with various interdepartmental needs
    • Eloquent and articulate in all written and verbal communication
    • Ability to travel to company harbors as needed
    • Valid, unencumbered driver's license

    Barton and Gray Mariners Club is a participant in EVerify.

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