Brand Ambassador - New York, United States - MERCEDES-BENZ MANHATTAN, INC.

Description

The mission of the Mercedes-Benz Manhattan Brand Ambassador is to promote Mercedes-Benz Manhattan as a dealership of choice while acting as a highly engaged liaison between client and brand/company offering superior customer service and recognizing the needs and expectations of each individual client.

The Brand Ambassador is responsible for creating lasting, positive impressions through authentic meaningful interactions in all aspects of their responsibilities.

The Mercedes-Benz Manhattan Brand Ambassador must provide a consistently outstanding brand and customer experience through consistently outstanding preparation, attitude, and teamwork.

• Welcome and acknowledge customers in a genuinely upbeat courteous and professional manner.
• Capture customer expectation by engaging with visitors in an immediate manner by monitoring activity throughout customer stay.
• Act as "mobile" cashier when needed to expedite customer transaction.
• Answer internal/external phone calls transferred from Operator or BDC.
• Anticipate needs of client and/or identify any possible situation that will adversely affect the customer experience and act in a manner that will remedy the situation.
• Communicate need or issue with appropriate team members when necessary (manager, support staff, advisor, etc.).
• Assist in building an online presence.
• Assist with online reputation management.
• Maintain hospitality refreshment area so that it remains clean, tidy and fully stocked for customer needs and serve customers when required.
• Report to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its employees, or customers.
• Maintain excellent knowledge of service and vehicle products, dealership promotions and events, and MBM policies and procedures.
• Able to commute into and out of Manhattan/New York City on a daily basis.

NOTE:
this is a guide, and not an exhaustive list of responsibilities


Pay:
$ $22.00 per hour


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

People with a criminal record are encouraged to apply


Experience:

Luxury Customer Facing: 2 years (required)


Ability to Relocate:

• New York, NY 10019: Relocate before starting work (required)

Work Location:
In person