- Supports fast moving, large scale manufacturing, distribution center, and corporate technical projects with testing, device planning and scalable technical configuration
- Assists with technical deployment activities for retail and headquarters to ensure proper technology assets and applications are deployed
- Maintains awareness of the latest technology and how best to leverage its capabilities for our organization
- Reviews, troubleshoots and resolves complex end-user and system-initiated incidents via the enterprise ticketing system within department defined service level agreements
- Communicates effectively within the department and with stakeholders regarding operational issues for continuous improvements
- Maintains active capabilities that support the long-term technology and business strategies around the customer experience
- Provides technical mentorship to less experienced EUC staff as needed
- Requires 5+ years' experience in a similar support focused role for an organization with multiple locations, preferably in a retail-facing organization
- Advanced LAN networking troubleshooting skills
- Advanced troubleshooting skills to solve hardware and software-related issues for Windows and Mac OS & supporting productivity applications (MS Office, Adobe, etc.)
- Moderate experience with application deployment, scripting and imaging tools (KACE preferred, SCCM, JAMF, etc.)
- Familiarity with VDI, VPN and other remote tools
- Familiarity using 3rd party remote access tools to troubleshoot remote users' incidents
- Must exhibit strong leadership skills and comfort in providing work direction and prioritization to other less experienced staff
- Familiarity and technical competence with asset management software and/or technical interfaces to support end-user computing
- Must possess superior written and oral communication
- Must display ability to interact effectively in a cross-functional team; maintaining and leveraging strong work relationships
- Must exhibit excellent judgment and independent decision-making skills
- Must execute with high quality
- Must operate in high pressure situations and successfully handle multiple priorities
- Must display strong organizational skills
- Sleep - Our 360 smart bed for team members, and discounts on our innovations and sleep solutions for yourself and friends and family throughout the year.
- Physical - Wide range of wellbeing resources and services through our medical plans to improve your physical health.
- Emotional - Access to mental health resources, caregiving support, paid time off and parental leave to support your emotional wellbeing. Work for your day flexibility, available for select corporate roles.
- Financial - Competitive base and variable pay programs, ability to save for the future through a matched 401(k) plan and financial support to recover from an illness or injury.
- Community - Paid time off for volunteering and connections to our communities through our Diversity, Equity & Inclusion initiatives, and support for charitable causes.
- Career - Opportunities for career development and continuous learning, including a tuition reimbursement program.
-
Senior Device Support Analyst
2 weeks ago
Sleep Number Corporation Irmo, United StatesCompany Overview · Sleep Number team members are part of a passionate, purpose-driven culture that supports improving the health and wellbeing of society through higher quality sleep. We are not just focused on our customers, however; being employed by Sleep Number means your per ...
-
Customer Support Analyst
1 week ago
Expedite Technology Solutions LLC Columbia, United StatesDuties and Responsibilities: · Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served. · Will train on new business applications and be prepared to support upcoming system imp ...
-
Database Technical Analyst 4-Support
4 days ago
Oracle Columbia, United StatesJob Description · As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and elec ...
-
Help Desk Tier I Support Analyst
2 days ago
KG Workforce Solutions, LLC Columbia, United StatesKG Workforce Solutions is recruiting for a Help Desk Tier I Support Analyst to provide quality support and customer service on technical and operational requests. The Help Desk Tier I Support Analyst will log and document customer requests using the call tracking system. · Primar ...
-
Travel Physical Therapist
18 hours ago
Supplemental Health Care Irmo, SC, United StatesSupplemental Health Care is seeking a travel Physical Therapist for a travel job in Irmo, South Carolina. · Job Description & Requirements · Specialty: Physical Therapist · Discipline: Therapy · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description: · ...
-
Job Cost Analyst
2 days ago
Mungo Homes Irmo, United StatesMungo Homes is seeking a Job Cost Accountant to join our Financial Planning and Analysis team in the Irmo, SC office · The Job Cost Analyst will provide support in developing and continually improving management and coordination of job cost activities. · Essential Duties and Re ...
-
Travel Physical Therapist
18 hours ago
Supplemental Health Care Columbia, SC, United StatesSupplemental Health Care is seeking a travel Physical Therapist for a travel job in Columbia, South Carolina. · Job Description & Requirements · Specialty: Physical Therapist · Discipline: Therapy · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description ...
-
Travel Nurse RN
18 hours ago
Supplemental Health Care Columbia, SC, United StatesSupplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Columbia, South Carolina. · Job Description & Requirements · Specialty: Telemetry · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description: · As ...
-
Specialist - Presales
1 week ago
HCL Technologies Columbia, United States Full timeJob Description (Posting). · (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company po ...
-
Frontend Developer
1 week ago
SPECTRAFORCE Columbia, United StatesJob Title: Developer · Location: Columbia, SC (Hybrid - Every Tuesday or at least quarterly and as needed) · Duration: 12+ Months · Required skills: · Front end: Vue.JS/React or Angular, Javascript, HTML, CSS, Bootstrap · Preferred skills: Jenkins (pipeline to get code into prod ...
-
Diesel and Radon Emissions Reduction Analyst
1 week ago
State of South Carolina Columbia, United StatesJob Responsibilities · Careers at DHEC: Work that makes a difference · Pursuing Excellence, Inspiring Innovation, Promoting Teamwork, Embracing Service, and Advancing Equity · This position is located in the Emissions Inventory Section, Bureau of Air Quality. Job duties include s ...
-
Business Analyst
6 days ago
Omega Solutions Inc Columbia, United StatesBusiness Analyst · 12 + months · Columbia, SC · SCOPE OF THE PROJECT: · The Replacement MMIS project is among the most complex IT projects taken on by the State's Department of Health and Human Services. This project is a multi-year effort to replace many of the State's aging ...
-
Business Analyst
2 weeks ago
Rose International Columbia, United StatesDate Posted: 04/10/2024 · Hiring Organization: Rose International · Position Number: 462049 · Job Title: Business Analyst - Advanced · Job Location: Columbia, SC, USA, 29202 · Work Model: Onsite · Employment Type: Temporary · Estimated Duration (In months): 13 · Min Hourly Rate($ ...
-
Senior Financial Analyst
2 days ago
Axiom Path Columbia, United StatesPosition: Senior Financial Analyst - Manufacturing · Location: Columbia, SC · Exceptional and top of the line relocation package included · TOP 3 Skills we are looking for: · Manufacturing Experience · Material and overhead variance analysis · Standard costing and financial fore ...
-
Travel Surgical Technologist
4 days ago
Supplemental Health Care Columbia, SC, United StatesSupplemental Health Care is seeking a travel Surgical Technologist for a travel job in Columbia, South Carolina. · Job Description & Requirements · Specialty: Surgical Technologist · Discipline: Allied Health Professional · Start Date: ASAP · Duration: 13 weeks · Employment Type: ...
-
Senior Frontend Developer
1 week ago
SPECTRAFORCE Columbia, United StatesTitle: Senior Developer - W2 only · Duration: 12 Months · Location: Columbia, SC (Hybrid - onsite Tues, Wed Thurs for training and onsite every Tuesday / as needed after that. For candidates that are not local, they must be willing to come onsite at least quarterly and as needed. ...
-
Customer Support Specialist
6 days ago
PeopleCaddie Columbia, United StatesJob Description: · Customer Service (Help Desk) Analyst | | 6+ Months | Immediate Need | Columbia, SC (Onsite) | $20-25 per hour · Company: Mid Size Bank · Location: Columbia, SC (Onsite) · Position: Customer Service Analyst (Help Desk) · Compensation: $20-25 per hour · Dura ...
-
Banner Business Analyst
6 days ago
Trident Consulting Columbia, United StatesJOB INFORMATION · Job Title: Banner Business Analyst · Role: Long Term Contract (Only W2 Contract) · Location: Columbia, SC - Initially we can allow remote with the clear expectation that the person will be in Columbia when a date is communicated. · Required skills: Candidat ...
-
Business Analyst Project Lead
6 days ago
Rose International Columbia, United StatesDate Posted: 04/22/2024 · Hiring Organization: Rose International · Position Number: 462739 · Job Title: Business Analyst Project Lead · Job Location: Columbia, SC, USA, 29210 · Work Model: Onsite · Shift: Remote Work Availability 50% · Employment Type: Temporary · Estima ...
-
Sr. Software Developer
6 days ago
Mindlance Columbia, United StatesPartial Onsite With 1 day per week at Columbia, SC · Important Notes from the Hiring Manager · Review and analyze systems, streamlining processes to ensure efficient, consistent use of all resources and adjusting designs to maximize reusability and reduce costs across subsystem ...
Senior Device Support Analyst - Irmo, United States - Sleep Number Corporation
Description
Company OverviewSleep Number team members are part of a passionate, purpose-driven culture that supports improving the health and wellbeing of society through higher quality sleep. We are not just focused on our customers, however; being employed by Sleep Number means your personal wellbeing is important, too. As we continue to grow, we are looking for team members who will bring their unique personalities, backgrounds, and skills to work. Whether you are entering, returning, or experienced in the workforce, we have a place for you.
In our 35+ years in the industry we have improved over 14 million lives, and we are just getting started. With 5,000+ team members nationwide supporting work disciplines from technology to manufacturing, retail stores to field services technicians, corporate teams to customer service, we are a sleep innovation leader because of our team members. Now is a great time to join us as we invest further in our people and sleep innovation. #TeamSleepNumber
Position Purpose
This critical position is responsible for deploying, monitoring, and maintaining the company's end-user computing environment. This position is based out of our Irmo, SC, Manufacturing and Distribution site and will be responsible for device, application, and connectivity issues for desktop computers, laptops, printers, and other proprietary technology devices for Sleep Number. In addition, this senior role plays a primary role in projects and their execution surrounding End-User Computing.
Primary Responsibilities
Wellbeing
Our company's purpose is to improve the health and wellbeing of society.
Wellbeing is more than a catchphrase - it's a movement that permeates our company and through our team members. We are dedicated to enhancing and supporting the wellbeing of our team members and their families through benefits, programs, and resources across our five wellbeing pillars of emotional, financial, career, community, and physical health, with sleep at the center.
By joining our team, in addition to offering competitive pay programs, we are proud to offer eligible team members an extensive benefits package including, but not limited to medical and pharmacy benefits, dental, life and disability insurance, a matched 401(k) Plan, paid time off, and much more.
Examples of how we invest in your wellbeing:
Safety is a top priority for Sleep Number supporting customers and team members wellbeing. COVID-19 Precaution(s) are in place consistent with CDC guidelines, U.S. Department of Labor's Occupational Health & Safety Administration (OSHA), and state/local laws.
EEO Statement
Sleep Number is an equal opportunity employer. We are committed to recruiting, hiring and promoting qualified people and prohibit discrimination based on race, color, marital status, religion, sex (including gender, gender identity, gender expression, transgender status, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state, or local law.
Americans with Disabilities Act (ADA)
It is Sleep Number's policy to provide reasonable accommodations to qualified individuals with disabilities during the application process, consistent with applicable law. We may require supporting medical or religious documentation where applicable and permissible by law. If you are a qualified individual, you may request a reasonable accommodation at any time during the selection process, including if you are unable or otherwise limited in your ability to access open roles here.
