Help Desk Tier I Support Analyst - Columbia, United States - KG Workforce Solutions, LLC

KG Workforce Solutions, LLC Columbia, United States

3 weeks ago

Banking / Loans

Description

KG Workforce Solutions is recruiting for a Help Desk Tier I Support Analyst to provide quality support and customer service on technical and operational requests. The Help Desk Tier I Support Analyst will log and document customer requests using the call tracking system.

Primary Responsibilities:

Serve as the initial point of contact for internal and external customer questions related to operational and technical support of products and/or processes.
Research and troubleshoot questions and issues of systems and applications.
Ensure customer issues are fully resolved with a high degree of quality and customer service.
Provide support under the organization's emergency plan.
Support teammates, other staff, senior managers, processes and procedures, and complete assigned tasks to ensure the success of the Customer Support department.

Requirements:

Associate Degree in Business or technical discipline, or equivalent job-related work experience.
Experience in a customer support/call center environment, including dealing with PC hardware and software, mainframe, and client-server computer systems.
Certified Help Desk Professional preferred.
Previous experience with HIPAA requirements is preferred.
Previous banking experience is a plus.
Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management.
Strong customer service orientation with a desire to embrace technology as a means of improving service.
Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures, and exercise sound business judgment.
Hybrid work schedule. Must have the ability to work onsite in downtown Columbia, SC three days a week.
Authorization to work for any employer in the U.S. without current or future sponsorship.

This position is a long-term contract with the opportunity for renewals or possible permanent employment, depending on business needs and performance.

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