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    Customer Support Specialist - Columbia, United States - PeopleCaddie

    PeopleCaddie
    PeopleCaddie Columbia, United States

    3 weeks ago

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    Description
    Job Description:

    Customer Service (Help Desk) Analyst | | 6+ Months | Immediate Need | Columbia, SC (Onsite) | $20-25 per hour

    Company: Mid Size Bank

    Location: Columbia, SC (Onsite)

    Position: Customer Service Analyst (Help Desk)

    Compensation: $20-25 per hour

    Duration: 6+months

    Start: April 22nd (Monday)

    Duties and Responsibilities:

  • Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served.
  • Will train on new business applications and be prepared to support upcoming system implementations.
  • Maintains high levels of customer satisfaction, and demonstrates commitment to quality related to operational and technical support of complex products and/or processes of the Bank. Knowledge of major products and services and has the ability to apply this knowledge appropriately.
  • Learns existing business applications, how they interact with other applications and provides timely support to end users.
  • Resolves customer/ Association partner inquiries and issues. Recommends appropriate solutions.

    Requirements:

  • Education and/or experience equivalent to an Associate Degree in Business
  • Experience in customer support/call center environment preferably dealing with PC and application software, mainframe and client server computer systems
  • Certified Help Desk Professional preferred.
  • HIPAA certified preferred.
  • Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management

    #PCO #Banking
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