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    Customer Engineer - San Francisco, United States - Adept

    Adept
    Adept San Francisco, United States

    3 weeks ago

    Default job background
    Description

    Adept is working to advance a people-centric approach to AI that optimizes for what's actually most useful for people and their work. You can see this approach in the technology we're building: models that are trained to use software and take actions just as a person would.

    We've recently raised a $350M Series B led by General Catalyst and Spark, on top of a $65M Series A in 2022 with Addition and Greylock. We're fortunate to be supported by amazing firms and angels such as Chris Re, Andrej Karpathy, Root Ventures, Howie Liu, Dara Khosrowshahi, and others, and were recently highlighted by Forbes. Adept is backed by a coalition of strategic partners, including Atlassian, Microsoft, NVIDIA, and Workday.

    We're looking for passionate team members who want to swing for the fences to accomplish our mission, are excited by a startup environment where the hardest problems are yet to be solved, and are eager to learn and collaborate together in our San Francisco office.

    For more information, check out our blog

    Position Summary

    As one of our first Customer Engineers, you will work closely with our Product Engineering and Go To Market teams on enterprise customer deployments. You'll be involved in the initial scoping and building of enterprise workflows, and take ownership of the technical pieces once a customer is through the pilot phase. You'll help enterprise customers improve existing workflows and expand their use of the Adept product to new workflows. The ideal candidate has a strong technical background, loves to talk directly to customers, and thrives in an early-stage and ambiguous environment.

    Responsibilities:

    • Collaborate closely with enterprise customers, understanding their unique workflows and identifying opportunities for automation.
    • Translate complex customer workflows into model prompts and TypeScript code, ensuring seamless integration and functionality.
    • Prototype, test, and refine AI-driven solutions, working in tandem with our Human Feedback team for real-world evaluations.
    • Build tools to accelerate your work and the work of your teammates.
    • Monitor customer engagement and success metrics, adjusting strategies to optimize results.
    • Contribute to product and model enhancements by providing valuable feedback to our Engineering and Research teams.
    Qualifications:
    • 3+ years of experience in customer engineering, solutions engineering, technical consulting, or a similar customer-facing technical role.
    • Proficiency with one or more programming languages (preferably TypeScript).
    • Strong communication skills, capable of engaging both technical and non-technical stakeholders effectively.
    • Proven ability to navigate complex projects with multiple stakeholders, demonstrating leadership and problem-solving prowess.
    • Passion for AI and its potential to transform how people work, coupled with a commitment to safe and ethical AI practices.
    The pay range for this position in California is $150,000- $250,000 yr; however, base pay offered may vary depending on job-related knowledge, skills, candidate location, and experience.

    Our benefits
    • Medical, dental, and vision insurance - 100% covered
    • Unlimited vacation time for exempt employees
    • 4 remote weeks per year - work from anywhere
    • Competitive salary & stock options
    • 24 weeks paid parental leave
    • Monthly wellness stipend
    • Daily meals for those in our comfortable SF office
    • Commuter benefits
    • Dog friendly office
    Adept is an equal opportunity employer. We're excited about candidates who will raise the bar of our team, regardless of specific experienceswe encourage applicants from a range of backgrounds to apply.
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