Jobs
>
San Francisco

    Customer Support Engineer - San Francisco, United States - CloudLock

    CloudLock
    CloudLock San Francisco, United States

    3 weeks ago

    Default job background
    Description

    **Customer Support Engineer - Cloud Security**

    Location: San Francisco, California, US

    Area of Interest Customer Experience

    Job Type Professional

    Technology Interest Security

    Job Id

    New ****Must be located in the United States****

    ****

    ****What You'll Do****

    Cisco Umbrella is looking for a Customer Support Engineer to join our Support Team in San Francisco. At Cisco Umbrella, Customer Support is marketing. Helping our customers is the best way to add value to our brand and you are our ambassador in this mission. This is an opportunity to join a fast-growing medium-sized distributed team where you will be able to offer outstanding technical expertise for our established products (Cisco Umbrella and Cloudlock) used and loved by tens of millions around the world. You will also work on our newly released product, Secure Internet Gateway (SIG). You will act like the customers paragon to ensuring that Cisco Cloud Security provides them with the best possible experience.

    **Role & Responsibilities:**

    Respond to user technical support requests

    Diagnose and provide solutions to technical issues

    Research issues while maintaining communication with end-users.

    Advance issues to Tier II and Tier III support, as needed

    Build end-user documentation and recommend procedure changes to improve efficiency.

    Multitask efficiently

    Maintain composure in a fast-paced professional environment

    Solving problems accurately, creatively and efficiently

    Communicate effectively

    Work well in a distributed team environment

    Multi-functional teamwork

    Able to work weekends on a rotational schedule

    **Who You'll Work With**

    **Who You Are**

    Minimum Qualifications:

    You've achieved a Bachelor's degree, or have accrued relevant past work experience, in a technical field (CS/CE/EE preferred) and have 2+ years of experience in network support.

    You have validated experience and a real passion for supporting network security products.

    You're experienced at solving sophisticated networking issues and have a superb grasp of core networking theory.

    You have strong verbal and written communication skills for answering technical inquiries with customer follow-up.

    You have a desire to expand your skills, move into new areas.

    You are diligent to details and analytical.

    You hold a CCNA (R&S or Security) certification or have equivalent work experience.

    **Desired Skills:**

    2 years of job related work experience

    Familiarity troubleshooting/understanding LAN/WAN environments, Active Directory, DNS, multiple OS platforms

    Advanced Wireshark analysis

    Web Proxy support experience

    Familiarity with Firewall, ISR or VPN

    Familiarity with ZenDesk, JIRA

    Ability to prioritize and work responsibly with or without direct supervision.

    **Why Cisco**

    At Cisco, each person brings their outstanding talents to work as a team and makes a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

    We connect everything people, process, data, and things and we use those connections to change our world for the better.

    We innovate everywhere, taking ambitious risks to craft the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with outstanding personalities who arent afraid to change the social norms. We are leaders with vision, tech enthusiasts, digital content connoisseurs, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

    We Are Cisco.

    **U.S. Vaccination Requirements**

    Cisco requires all U.S. employees to be fully vaccinated or have an approved religious or medical accommodation. Candidates accepting an offer must provide proof of vaccination status on their first day. If someone anticipates requesting an accommodation for this requirement, they must receive approval before the start date. Candidates receiving an offer will receive additional information about the accommodation process at the time of the offer. All offers of employment are contingent upon complying with Cisco's vaccination policy. **Share**

  • Aditi Consulting

    IT Support Engineer

    1 day ago

    Aditi Consulting San Francisco, United States Permanent

    Summary: Looking for an IT Support Engineer - Hardware Lifecycle Specialist - to join our Workplace Technologies Support and Services Team. This role will be part of the backbone of technology logistics. You will support all hardware lifecycle including shipping, receiving, assig ...

  • Mixpanel

    Support Engineer

    3 weeks ago

    Mixpanel San Francisco, United States

    About Mixpanel · Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips-no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they ...

  • AlphaSights

    IT Support Engineer

    3 weeks ago

    AlphaSights San Francisco, United States

    Immediate Start · San Francisco based · About AlphaSights · AlphaSights is the global leader in knowledge on-demand. We connect investment and business leaders with a dynamic network of industry professionals whose informed perspectives help our clients make superior investmen ...

  • AlphaSights

    IT Support Engineer

    1 week ago

    AlphaSights San Francisco, United States

    AlphaSights is the global leader in knowledge on-demand. We connect investment and business leaders with a dynamic network of industry professionals whose informed perspectives help our clients make superior investment and business decisions. With 1500+ employees and nine offices ...

  • Amazon

    IT Support Engineer

    12 hours ago

    Amazon San Francisco, United States

    IT Support Engineer · @ Twitch San Francisco, CA · About Us · Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, ev ...

  • IT Solutions LLC

    IT Support Engineer

    1 day ago

    IT Solutions LLC San Francisco, United States

    Role: IT Support Engineer · Location: Hybrid- South SF · Type: Long term contract, Contract to hire, or straight hire · s a Senior IT Helpdesk Support Engineer, reporting to our Director IT Infrastructure and Operations, you will be part of a team that Olema will rely on to suc ...

  • Danta Technologies

    Desktop Support Engineer

    3 days ago

    Danta Technologies San Francisco, United States

    Job Description · This candidate must be well versed in Desktop / Server Windows Operating System Configuration methods including Standalone Physical / Virtualized Environments, Image management, Support of LAN / WAN networks, Email Systems (Exchange, Office 365 Cloud, and Othe ...

  • Twitch Interactive, Inc.

    Technical Support Engineer

    3 days ago

    Twitch Interactive, Inc. San Francisco, United States Full time

    If you are interested in this position, please apply on Twitch's Career site · About Us: · Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It's where millions of people come toget ...

  • Experis

    Production-Application Support Engineer

    1 week ago

    Experis San Francisco, United States Full time

    Our client is seeking an Application Support Engineer to join their team. · Job Title: Production Application Support Engineer · Location: San Francisco, CA/ San Ramon, CA · What's the Job? · This role is responsible for leading and coordinating Infrastructure and business projec ...

  • Akkodis

    Application Production Support Engineer

    1 week ago

    Akkodis San Francisco, United States

    We are seeking an Application Production Support Engineer to join our client for a contract-to-hire opportunity. The Application Production Support Engineer will be responsible for using their technical expertise to ensure timely resolution of issues and continuous improvement of ...

  • Fastly

    Manager, Customer Support Engineering

    4 weeks ago

    Fastly San Francisco, United States

    What You'll Do · : Work with our Support Leadership to manage the US West Coast portion of our support team. This work consists of: Mentoring and growing the individuals on your team. · Ensuring quality control as we scale. · Assisting in hiring and training. · Conducting status ...

  • Retool

    Support Engineering Manager

    2 weeks ago

    Retool San Francisco, United States

    ABOUT RETOOL: · Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and prov ...

  • CHG Medical Staffing

    Applications Support Engineer

    2 days ago

    CHG Medical Staffing West Valley City, United States

    Healthcare's helping hand. · CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year. · Our industry is ...

  • Botrista

    Product Support Engineer

    3 days ago

    Botrista San Francisco, California, United States Permanent

    About Us: · At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself. By allowing restaurants to easily expand menus without added complexity, we're driving incremental growth with the push of a button. · Awarded as one of ...

  • Botrista

    Product Support Engineer

    1 week ago

    Botrista San Francisco, United States

    About Us: · At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself. By allowing restaurants to easily expand menus without added complexity, we're driving incremental growth with the push of a button. · Awarded as one o ...

  • Global Channel Management

    Linux Support Engineer

    1 week ago

    Global Channel Management West Valley City, United States

    Linux Support Engineer needs 7+ years' experience · Linux Support Engineer requires: · Standard RPE and excellent communication skills both written and verbal. · Strong Linux skills · Experience w/ Python for task automation · Good communication skills · Experience with Inc ...

  • Invitae

    Production Support Engineer

    1 week ago

    Invitae San Francisco, United States

    Invitae is a leading medical genetics company trusted by millions of patients and their providers to deliver timely genetic information using digital technology. We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their fami ...

  • Sauce Labs

    Customer Support Engineer

    3 weeks ago

    Sauce Labs San Francisco, United States

    **Customer Support Engineer** · at Sauce Labs Inc. San Francisco In todays software-centric economy, speed is everything. Before Sauce, testing took too long, it was tedious, expensive to maintain and placed focus only on monotonous infrastructure issues. With Sauce, developers ...

  • Collabera

    Application Support Engineer

    12 hours ago

    Collabera San Francisco, United States

    Home · Search Jobs · Job Description · Application Support Engineer · Contract: San Francisco, California, US · Salary: $60.00 Per Hour · Job Code: · End Date: · Days Left: 29 days, 3 hours left · Apply · We are looking for Oracle Financials - General Ledger Consultant(R ...

  • EngFlow Inc.

    Developer Support Engineer

    4 weeks ago

    EngFlow Inc. San Francisco, United States

    Job Description · Job DescriptionThe currency you can never get back: time. At EngFlow, that's exactly what we're saving. By speeding up builds and tests, we are helping increase resource efficiency, developer productivity, and product quality. Our cloud-based distributed service ...