- Focus on straightforward quotation enquiries for standard products & services
- Gain pricing and lead time from standard price lists
- Work with departments to resolve issues
- Process sales invoices, quoting and provide status report to clients
- When applicable handle requests for information (e.g. shipping / delivery dates)
- Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
- Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities
- Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
- Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance
- Updating contract templates to reflect new policies
- Researching legal guidelines and ensuring the company remains compliant
- Aid in invoicing and collection efforts form a lab level
- Create Purchase orders for goods or subcontract services that meet the quantity and quality expectations of the organization
- Evaluate and negotiate contracts with subcontract vendors
- Ship material for subcontract projects
- Maintain subcontract tracker and provide status updates to project coordinators
- 3 years of customer service experience with quoting experience strongly preferred
- Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
- Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
- Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry.
- Ability to solve practical customer problems
- Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
- A valid driver's license, with an acceptable driving record under Element's policy
- Experience in interpreting testing procedures and requirements desired
- Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
- Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
- Well-developed oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open upward and downward communication built on mutual respect
- Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions
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Contract Specialist - Fairfield, United States - Element Materials Technology
Description
Contract Specialist
Job Locations
US-OH-Fairfield
ID
Overview
Element has an opportunity for a Contract Specialist to join our growing team in Fairfield, OH.
Responsibilities
- Proofreading contracts, proposals, and legal documents, ensuring all language is clear, accurate, and appropriate
Skills / Qualifications
#LI-TK1
Company Overview
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
