Guest Service Representative - Las Vegas, United States - Residence Inn Las Vegas Convention Center

Residence Inn Las Vegas Convention Center Las Vegas, United States

Found in: beBee S2 US - 3 weeks ago

Full time

Description

Job Number

Job Category Rooms & Guest Services Operations

Location Residence Inn Las Vegas Convention Center, 3225 Paradise Road, Las Vegas, Nevada, United States VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Welcome To Our Family

As a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

The Impact You'll Make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

What You'll Do

Organize, confirm and process guest check-ins/ check-outs and adapt for any changes

Secure payment, verifying and adjusting billing as needed

Provide guests with room and hotel information, directions, amenities and local interests

Run daily reports, reviewing to see what needs to be communicated to the next shift's staff

Complete cashier and closing reports, counting the bank at the end of each shift securely

Accept and record wake-up calls, delivering to the right department

Communicate any emergency, lost item or theft to proper security staff and/or authorities

Keep contingency lists in case of emergency and communicate any necessary messages

Perks You Deserve

We'll support you in and out of the workplace by offering:

Team-spirited coworkers

Encouraging leadership

Support to live a life of wellbeing and happiness

Opportunities to serve and give back to the community

Discounts on hotel rooms, gift shop items, food and beverage

Recognition programs

What We're Looking For

A warm, people-oriented demeanor

A team-first attitude

A gift for paying attention to the smallest details
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

You're Welcomed Here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you're important to us. You'll make an impact in your role, and for that, you'll be appreciated and valued. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International.

Be where you can do your best work,

Begin your purpose,

Belong to an amazing global team, and

Become the best version of you.

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