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    Front Desk - Las Vegas, United States - Tuscany Suites and Casino

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    Job Description

    Job Description

    Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking for a Part Time Guest Service Representative to provide excellent customer service to all hotel guests.

    PAY: $16.50

    ESSENTIAL DUTIES & RESPONSIBILITIES

    • Assigns guest rooms, checks guests in and out in accordance with current policies and procedures.
    • Manages cash flow in assigned bank and performs account postings with accuracy.
    • Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the front desk's daily operations.
    • Processes guest accounts upon check-out in an efficient and accurate manner.
    • Provides excellent guest service and handles all special requests and complaints not requiring a supervisor or manger until guest is completely satisfied.
    • Operates the PBX switchboard on assigned shift.
    • Utilized property radio system to contact various departments and staff.
    • Responsible for in depth product knowledge, anticipating & delivering on guest's needs, and closing reservations sales.
    • Handle multiple inbound phone calls from guests seeking hotel room or group reservations.
    • Accurately input guest information into Resort computer system.
    • Perform other duties assigned.

    EDUCATION AND EXPERIENCE

    High school diploma or GED required. Good communication skills, ability to perform in a fast paced environment. Preferred hospitality experience or minimum 6 months customer service experience. Must be flexible with available shifts.


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