- Serve as the technical subject matter expert for administering one or more enterprise applications.
- Partner with project managers, business analysts, database and network administrators, and security engineers on the administration of applications.
- Analyze applications for function, features, data requirements, input requirements, output requirements, internal and external checks and controls, hardware and operating system environment and data interface capabilities.
- Plan, coordinate, and communicate changes, deployments, and upgrades of applications with stakeholders.
- Perform functional, performance, and smoke testing, installations, upgrades, and hotfix deployments of applications.
- Configure and support application interfaces for data integration with other applications or systems in the environment.
- Manage user administration, maintenance, performance, and stability of Primavera P6v7 and its hosting service, LoadSpring.
- Manage backups, storage, and integrity of application data or databases.
- Create, configure, and customize application reports.
- Manage user accounts and service accounts and associated roles and permissions.
- Provide Tier 2 and/or 3 support including investigating, resolving, and performing root cause analysis on incidents; providing escalated support for service requests, inquiries, and problems.
- Champion best practices and standard operating procedures regarding the use of applications with end users in various parts of the company.
- Collaborate with project managers, technology leaders, business-side application owners, and other stakeholders on application capabilities, health, roadmaps, and strategies.
- Partner with software vendors for escalated application support, reporting bugs, recommending features, reviewing release documentation, and other needs.
- Maintain end-to-end integrations between scheduling applications, hosting solutions, and data storage solutions with the goal of providing near-real-time analytics and performance metrics to end users.
- Maintain documentation related to the application including end user instructions, operating procedures, knowledgebase articles, technical drawings, and system reference documentation.
- At least 3 years of experience working as an applications administrator, applications analyst, or similar role in a large organization.
- Experience administering enterprise or business planning applications (such as Primavera P6) for a large organization.
- Experience using IT service management systems to collaborate with others and manage changes, incidents, problems, and service requests.
- Experience working with software vendors on application support, development, and training.
- Configuring, deploying, maintaining, monitoring, and patching on-premises and cloud-based enterprise and business applications at scale for a large organization.
- Application administration concepts including application architecture; user and service accounts; services, tasks, and jobs; and load balancing.
- Application deployment concepts including utilization of multiple application or system environments (development, testing, staging, and production), testing, and rollbacks.
- Database technologies such as Oracle, SQL, and Microsoft SQL Server.
- Understanding virtualization technologies such as VMware or Citrix.
- Working in operating systems such as Microsoft Windows, Windows Server, and Azure
- Information security concepts including confidentiality, integrity, availability, role-based access control (RBAC), principle of least privilege, auditing, logging, and permissions management.
- Minimum Bachelor's degree in information systems, construction management, engineering, architecture or similar field with emphasis on technology desirable and/or relevant work experience in the Construction industry managing enterprise applications.
- Minimum 3 years construction technologies hands-on experience in the AEC industry desirable.
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Application Administrator - Atlanta, United States - DPR Construction
Description
Job DescriptionDPR Construction is seeking to fill a key role of Planning, Scheduling & Production Planning (PSPP) Application Administrator for Corporate Services - Construction Technology Department. Reporting to the PSPP Technology Lead, the successful candidate will manage administration and support of all Planning & Scheduling Applications for the DPR business units, project sites, and family of companies. The Application Administrator is accountable for ensuring enterprise and business applications are available and performing optimally for the organization.
The Application Administrator should be a subject matter expert in one or more scheduling applications and responsible for day-to-day configuration, deployment, maintenance, monitoring, patching, and improvement of these applications. Additional responsibilities include providing Tier 2 and/or 3 support, performing break-fix activities, complex issue resolution, root cause analysis, and supporting projects involving enterprise and business applications.
The ideal candidate holds vital analytical, customer service, and problem-solving skills. They also collaborate with other teams to address strategic business issues involving applications. This individual should relish performing in a fast-pace, team-oriented environment, and be proactive with all aspects of Application Administration and Support.
Responsibilities
