- Provide operational and maintenance (O&M) support for NIPRNET, SIPRNET, and JWICS system infrastructure for approximately 400 users.
- Provide O&M support for Special Access System infrastructure for approximately 150 users.
- Provide O&M support for Printer infrastructure, to include Pharos Secure Print.
- Develop, implement, manage, and maintain VDI for thick/thin/zero clients and server virtualization technologies.
- Provide O&M support for SQL Database infrastructure.
- Provide O&M support for server and desktop-based software applications.
- Provide data backup and restoration capabilities for NIPRNET, SIPRNET, JWICS, and Special Access Systems.
- Support replication of network file share volumes via Distributed Files System w/ Replication (DFS-R) between the NCR and NSGB locations.
- Provide support for storage area network (SAN) and encrypted file storage capabilities.
- Create/maintain standalone workstation images in accordance with DOD security standards.
- Provide systems recovery and repair operations employing industry best practices for systems troubleshooting and fault isolation.
- Bring up-to-date and preserve computer inventory and surplus equipment
- Make sure desktop computers interconnect seamlessly with various systems
- Vouch for and implement upgrades on systems to guarantee longevity
- Ascertain and repair hardware and network connectivity issues
- Support for technical upgrading and maintaining of entire desktop systems
- Assist in testing and deployment of new applications and systems
- Develop performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills, to enhance the quality of support delivered.
- Utilize ITIL best practices to enhance and optimize the services provided to end users.
- Participate in the implementation of an enterprise knowledge base and knowledge management best practices.
- Coordinate with support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods.
- Resolve customer issues effectively or escalate them to appropriate support tiers.
- Work with management in assessing staff performance/reviews/changes.
- Assist in the professional and technical development of the team
- Shall possess a TOP SECRET w/ SCI Eligible security clearance
- Strong customer service orientation.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Good written, oral, and interpersonal communication skills.
- Ability to conduct research into PC and software issues and products as required.
- Ability to present ideas in business-friendly and user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Team-oriented and skilled in working within a collaborative environment.
- Required Education: Bachelor's degree or equivalent, including consideration of vendor certification in the technology being applied.
- Required Experience: 7 or more years of professional experience supporting PC hardware and software systems.
- Administrative experience in day-to-day operational maintenance, support, and upgrades to hardware, software, and operating systems in a Microsoft Windows Server Environment; must be proficient with Microsoft's Windows Server.
- Administrative experience in SQL Server Database Administration; must be proficient with SQL Server.
- DoD 8570 IAT II certification (e.g., Security+, CND, CCNA-Security, CySA+, GICSP, GSEC, SSCP)
- MCSA Core Infrastructure or Microsoft Certified Azure Associate ( AI, Administrator, Security Engineer; or Database Administrator)
- HDI Desktop Support Manager or A+ related certifications relevant to personnel roles/responsibilities
- VPC Data Virtualization and/or End User Computing
- ITILv3 Foundation minimum certification
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term & Long-Term Disability
- 401k Retirement Savings Plan with Company Match
- Paid Holidays
- Paid Time Off (PTO)
- Tuition and Professional Development Assistance
- Parking/Travel Reimbursement (metropolitan areas)
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Systems Administrator - Arlington, United States - Agil3 Technology Solutions (A3T)
Description
As the Systems Administrator (NCR), you will act as a model of customer service excellence to all organizational staff members. You will be responsible for participating with a team of highly qualified professionals and interacting daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Further, you will participate in the planning and implementing key IT initiatives anticipated during this effort. Although this position resides in NCR, traveling to the Naval Station Guantanamo Bay (NSGB occasionally) may be required.
Job Duties:
Certification:
Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001:2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years), A3T is experiencing industry leading recognition and growth. In addition to the CEO's recognition as an "All-Star Entrepreneur", A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine "As a go-to Women-Owned Cybersecurity company in US and internationally". As part of our growth, we are looking for YOU to join our growing team.
A3T offers excellent benefits to enhance the work-life balance, including:
It is the policy of A3T to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations.
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