Director of Support - Boston, United States - CODAMETRIX

CODAMETRIX

Verified Company

Boston, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

CodaMetrix is revolutionizing Revenue Cycle Management with its AI-powered autonomous coding solution, a multi-specialty AI-platform that translates clinical information into accurate sets of medical codes.

CodaMetrix's autonomous coding supports improved patient care and drives efficiency under fee-for-service and value-based care models.

We are passionate about getting doctors away from the keyboard and back to clinical care.

Key Responsibilities:

Exceed customer expectations in support turnaround and status reporting
Lead and inspire the Support team to achieve goals and objectives related to customer experience
Develop and maintain analytical customer programs that generate actionable reports in collaboration with the Professional Services department
Establish and monitor KPIs for the Support team
Spearhead projects to understand the needs of current customers
Report project status in internal management meetings
Ensure customer support and performance are managed relative to business requirements
Recommend and implement innovative customer support technologies and strategies
Collaborate with medical coders, administrators, and physicians to understand product strengths and weaknesses
Effectively remove and resolve roadblocks for the Support team
Interface with the release team to manage customer content delivery in a cloudbased environment
Coordinate with Customer IT, CodaMetrix IT, and Engineering to reconcile incoming and outgoing traffic
Develop the Support team through recruiting, onboarding, and training employees
Manage the incident management process

Requirements:

7+ years of experience as a Support Manager/Director or in related positions
3+ years of team leadership experience leading a team of support professionals
2+ years of progressive experience with webbased healthcare IT software
Strong background in analytics and customer experience
Proficiency with tools for customer and data management
Ability to synthesize and summarize technical details for a broad audience
Excellent interpersonal skills to effectively communicate with crossfunctional teams
Superb leadership, problemsolving, and negotiation skills
Selfmotivated, independent, and possesses the ability to learn quickly

Beneficial Experience:

Experience with Agile leadership
Statistical background and/or exposure to machine learning techniques and programming

Full-Time Employee Benefits
Learn more about how we take care of our team.

Insurance: We cover 80% of the cost of medical and dental insurance and offer vision insurance.
Retirement: CMX offers a 401(k) plan that eligible employees can contribute to one month after their first day.
Life: We offer employerpaid life insurance and shortterm and longterm disability insurance.
Flexibility: We have an unlimited PTO policy so you can take the time you need to relax and rejuvenate.
Learning: All new hires complete our 7week Fellowship program to learn about each of our departments.
Development: We provide annual performance evaluations and outline a clear path for promotions.
Engagement: We host recurring events like Meditation Mondays, CMX Connections and Socials.
Recognition: We recognize quarterly You've Been Awesome winners and celebrate our team's service milestones.

Background Check

Equal Employment Opportunity
Our company, as well as our products, are made better because we embrace diverse skills, perspectives, and ideas. CodaMetrix is an Equal Employment Opportunity Employer and all qualified applicants will receive consideration for employment.

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