automation systems specialist - Kansas City, United States - Internal Revenue Service - IRS

Description

Summary

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at

Overview

• Accepting applications
• Open & closing dates
  
  05/13/2024 to 05/24/2024
• Salary
  
  $39,576 - $79,176 per year
• Pay scale & grade
  
  GS 5 - 9
• Locations
  
  6 vacancies in the following locations:
  
  
• Remote job
  
  No
• Telework eligible
  
  Yes-as determined by the agency policy.
• Travel Required
  
  25% or less - You may be expected to travel for this position.
• Relocation expenses reimbursed
  
  No
• Appointment type
  
  Permanent
• Work schedule
  
  Full-time
• Service
  
  Competitive
• Promotion potential
  
  9
• Job family (Series)
• Supervisory status
  
  No
• Security clearance
• Drug test
  
  No
• Position sensitivity and risk
• Trust determination process
• Announcement number
  
  P-SBB
• Control number
  
  

This job is open to

Clarification from the agency

Videos

Duties

WHAT IS THE SMALL BUSINESS /SELF EMPLOYED (SB/SE) DIVISION?
A description of the business units can be found at:

Vacancies will be filled in the following specialty areas:
Small Business Self Employed Campus Collection Operations

The following are the duties of this position at the full working level.

• Works with management and users to determine information and data needed for operational activities. The result may require coordination with Information Technology (IT) or headquarters for additional information, technical assistance, work scheduling or timeframes for systemic resolution.
• Advises management on problems that impact employees, work processes, and/or program goals. Responsibilities include ensuring that all appropriate Operation requests, i.e. reports, queries are timely researched and resolved. Provides management feedback and resolution on these requests.
• Identifies error trends and barriers in the various SBSE Compliance computer systems that require training and/or guidance. Identifies and assists with the development of basic and refresher training for the various systems and provides training to the employees.
• Responds to user-reported problems and issues daily. Works with users to identify and troubleshoot the origin of hardware and software problems. Refers problems to the IT help desk and ensures problems are resolved.
• Assists management and other users in reviewing, interpreting, and analyzing data provided through routine reports, and uses integrated software products to develop non-routine or ad hoc reports designed to gather unique or specialized data to address management concerns or specified needs.

Requirements

Conditions of Employment

STANDARD POSITION DESCRIPTIONS (SPD):
PD21285, PD21286, and PD21287
Visit the IRS to access the position descriptions.

• Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
• Obtain and use a Government-issued charge card for business-related travel.

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

SPECIALIZED EXPERIENCE: GS-05: You must have three years of general experience with 1 year at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position is Experience with organizational objectives and policies governing various functional programs, operations and processes to assist in providing analysis and guidance with supervision; Use of analytical techniques and information management methods for information gathering with supervision to perform a variety of analysis, determine trends in communication issues, and develop and analyze the facts to summarizes information from a variety of sources for use by managers; Experience with oral and written communication techniques to communicate with internal and external customers, prepare summary notes and make recommendations concerning the subject matter involved before referral to the supervisor.

OR
EDUCATION: A four- year course of study leading to a bachelor's degree or higher degree at an accredited college or university.
OR
COMBINATION OF EXPERIENCE AND EDUCATION: A combination of education and experience equivalent to that described above.

SPECIALIZED EXPERIENCE GS-07: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service. Specialized experience for this position includes: Experience with organizational objectives and policies governing various functional programs, operations and processes to assist in providing analysis and guidance with supervision; Use of analytical techniques and information management methods for information gathering with supervision to perform a variety of analysis, determine trends in communication issues, and develop and analyze the facts to summarizes information from a variety of sources for use by managers; Experience with oral and written communication techniques to communicate with internal and external customers, prepare summary notes and make recommendations concerning the subject matter involved before referral to the supervisor.

OR
EDUCATION: You may substitute education for specialized experience as follows: 1 year of graduate level education in a related field of study at an accredited college or university.
OR
Superior Academic Achievement (SAA): may be met by having a bachelor's degree, with one of the following: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last two years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last two years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies.
OR
COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education.

SPECIALIZED EXPERIENCE GS-09: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: Experience with various IRS computer systems such as IDRS, RGS, Web-based programs and Info Connect programs; Experience with enhancement tools such as Quick pads and IAT tools; Experience troubleshooting computer, printer, and scanner problems and to work with IT to resolve such issues. Experience with programs and processes to assist in the consultation and coordination of open ticket issues as well as UWR enhancements; Experience using the IRS IT Web site. Identify system issues and work stoppages and properly communicate and interface with IT personnel when appropriate.

OR
EDUCATION: You may substitute education for specialized experience as follows: Master's or equivalent graduate degree in any field of study. OR 2 full years of progressively higher-level graduate education leading to any field of study. OR LL.B. or J.D., if related.
OR
COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

AND

MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks.

AND

TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as . For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

For more information on qualifications please refer to .

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to .

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click for Foreign Education Credentialing instructions.

Additional information

• We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
• The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under .
• This is a bargaining unit position.
• Tour of Duty: Monday-Friday, Day Shift.
• Alternative work schedule, staggered work hours or telework may be available.
• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• Relocation expenses - Not Authorized
• This position is Temporary not to exceed 1 year, may be extended up to 3 years, may be made permanent without further competition.

Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty.

• Benefits

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination. Applicants who disqualify themselves will not be evaluated further.

Rating: Your application will be evaluated on the Critical Job Elements (CJE) of the position to be filled, in accordance with Article 13 of the IRS/NTEU National Agreement. Your application will also be rated and ranked among others, based on your responses to the online questions/assessment. Your experience, education, training, prior performance, and awards, relevant to the position being filled, will be considered throughout the hiring process. IRS employees may obtain most recent awards listing at .

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.

If you are a displaced or surplus Federal employee eligible for , you must receive a score of 80 or better to be rated as well qualified to receive special selection priority.

• Benefits
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.
  
  1. Resume - Your resume MUST contain dates of employment (i.e., month/year to month/year or present). To ensure you receive full credit for relevant experience, include the hours worked per week. We recommend that your resume not exceed 5 pages. If including Federal service experience, you MUST provide the pay plan, series, and grade, i.e., GS If the pay plan, series, and grade are not provided, it may result in an ineligible determination.
     Your resume must NOT include photographs, classified or government sensitive information, social security number (SSN), encrypted/digitally signed documents, or other inappropriate material or content. If your resume contains prohibited information as listed above, your application will be determined ineligible, and you will not receive consideration for this position. ( are optional.) Please view
     It is also recommended that your resume not include personal information such as age, gender, religion, race, disability, etc.
  2. Online Application - Questionnaire responses
  3. Education - See Education Section above
  4. Performance Appraisal/Awards (if applicable) - You are strongly encouraged to submit a copy of your most recent, signed, completed annual performance appraisal which includes the final rating and copies of any incentive/performance awards you received. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
  5. Registration/License (if applicable) - active, current registration/license
  6. IRS Reassignment Preference Program (RPP)(if applicable) - You MUST meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.
  7. Career Transition Assistance Plan (CTAP)(if applicable) - You MUST submit the required documentation as outlined at: If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area. If you are a Treasury CTAP eligible can apply for jobs within the commuting area.
  Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).