- Manages an inventory of moderate to high complexity of Director & Officers claims for Community Associations by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits.
- Provides exceptional customer service by interacting professionally and effectively with insureds, claimants and business partners, achieving quality and cycle time standards, providing regular, timely updates and responding promptly to inquiries and requests for information.
- Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel on more complex matters, estimating potential claim value, and following company's claim handling protocols.
- Conducts focused investigation to determine compensability, liability and covered damages by gathering pertinent information, such as contracts or other documentsand working with Insureds, experts, and/or other parties, as necessary to verify the facts of the claim.
- Establishes and maintains working relationships with appropriate internal and external work partners, and collaborating with resources that are needed to effectively resolve claims.
- Authorizes and ensures claim disbursements within authority limit by determining liability and compensability of the claim, negotiating settlements and escalating to manager as appropriate.
- Contributes to expense management by timely and accurately resolving claims, selecting and actively overseeing appropriate resources, and delivering high quality service.
- Identifies and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Recovery or SIU resources for further investigation.
- Achieves quality standards on every file by following all company guidelines, achieving quality targets, ensuring proper documentation and issuing appropriate claim disbursements.
- Maintains compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business.
- May serve as a mentor/coach to less experienced claim professionals
- Solid working knowledge of the insurance industry, products, policy language, coverage, and claim practices.
- Solid verbal and written communication skills with the ability to develop positive working relationships, summarize and present information to customers, claimants and senior management as needed.
- Demonstrated ability to develop collaborative business relationships with internal and external work partners.
- Ability to exercise independent judgement, solve moderately complex problems and make sound business decisions.
- Demonstrated investigative experience with an analytical mindset and critical thinking skills.
- Strong work ethic, with demonstrated time management and organizational skills.
- Demonstrated ability to manage multiple priorities in a fast-paced, collaborative environment at high levels of productivity.
- Developing ability to negotiate low to moderately complex settlements.
- Adaptable to a changing environment.
- Knowledge of Microsoft Office Suite and ability to learn business-related software.
- Demonstrated ability to value diverse opinions and ideas
- Bachelor's Degree or equivalent experience. Juris Doctor preferred.
- Typically a minimum four years of relevant experience, preferably with Professional Liability or Directors & Officers claims handling.
- Candidates who have successfully completed the CNA Claim Training Program may be considered after 2 years of claim handling experience.
- Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
- Professional designations are a plus (e.g. CPCU)
-
Complex Claims Specialist
1 day ago
CNA Insurance Chicago, United StatesYou have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest pot ...
-
Claims Customer Care Specialist
3 days ago
Allstate Chicago, United StatesThe world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, c ...
-
Claims Specialist
3 days ago
Randstad Digital Chicago, United StatesThis range is provided by Randstad Digital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. · Base pay range · Direct message the job poster from Randstad Digital · Lean white belt certified technical recruiter sourcing the r ...
-
Claims Specialist
3 weeks ago
CNA Chicago, United States Full timeYou have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest pot ...
-
Claims Specialist, Property
1 week ago
Zurich Insurance Company Ltd. Schaumburg, United StatesWe are currently seeking an individual interested in expanding their insurance career in commercial property technical claims handling, while working closely with a team of individuals with varied backgrounds and experiences. · At this level, you will handle a caseload of commerc ...
-
Complex Claims Specialist
1 day ago
CNA Financial Corporation Chicago, United StatesInclude investigating and resolving claims according to company protocols, quality and customer service standards. Position requires regular communication with insureds and business partners. Location: New York City, NY, Tarrytown, NY, Wyomissing, PA Claims Specialist, Claims, Sp ...
-
wage claims specialist
1 week ago
State of Illinois Chicago, United StatesAgency : Department of Labor Closing Date/ Time: 04/05/2024 Salary: Anticipated Starting Salary $3,700.00 a month; Full Range $3, $5,041.00/month Job Type: Salaried Full Time County: Cook Number of Vacancies: 1 Plan/ BU: RC 062 This position Claims Specialist, Claims, Specialist, ...
-
Complex Claims Specialist
1 week ago
CNA Chicago, United StatesYou have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest pot ...
-
Claims Support Specialist
2 weeks ago
First Staff Chicago, United StatesJob Description · Job Description · Claims Support Specialist · – (Contract role) · New claim set up/data entry · Creating acknowledgement letters · Pay invoices · Creating collections letters · Assisting Adjusters · Taking claims calls · Success Factors · At least 2 years of ...
-
Complex Claims Specialist
1 week ago
Hiscox USA Chicago, United StatesJob Type: · Permanent · Build a brilliant future with Hiscox · The Complex Claims Specialist - Miscellaneous Professional Liability is a high-level adjuster role that adjudicates assigned claims within given authority and provides operational support to the claims team, This p ...
-
Senior Claim Specialist
2 weeks ago
Chubb Chicago, United StatesJob Description · This role is focused on technical claim handling of U.S. and international casualty claims. In this role you will learn to manage general liability, employer's liability and auto claims. The individual will be accountable for the handling and disposition of cla ...
-
Senior Claims Specialist
3 weeks ago
AXIS Chicago, United States OTHERThis is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an ...
-
Sr Claims Specialist
1 week ago
Amtrak Chicago, United StatesYour success is a train ride away · As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety ...
-
Contract and Claims Specialist
1 week ago
Lawndale Christian Health Center Chicago, United StatesEmployee Type · Full Time - Non-Exempt · Description · Position Summary · This position is responsible for procuring, negotiating, executing and monitoring of the PACE contract providers. Promotes professional working relationships with both internal and external customers. Adh ...
-
Workers Compensation Claims Specialist
1 week ago
Liberty Mutual Hoffman Estates, United States**Pay Philosophy** · The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in the ...
-
Revenue Cycle Claims Specialist
1 week ago
USA Clinics Group Northbrook, United StatesUSA Clinics Group is seeking an experienced and highly detailed **Revenue Cycle Claims Specialist **to join our Revenue Cycle team The **Revenue Cycle Claims Specialist** is the primary source for managing patient's delinquent accounts including sending patients to collections. T ...
-
Workers Compensation Claims Specialist
1 week ago
CNA Financial Corporation Chicago, United StatesInclude investigating and resolving claims according to company protocols, quality and customer service standards. Position requires regular communication with customers and insureds and may be dedicated to specific account(s). JOB DESCRIPTION:Essent Workers Compensation, Claims ...
-
Auto Liability Claims Specialist
1 week ago
First Chicago Insurance Company Chicago, United StatesJob Description · Job Description · At First Chicago Insurance Company, our employees are our biggest asset It is our mission to attract and retain intelligent, motivated, ethical employees who strive for excellence and growth, and to keep those employees happy and engaged. We ...
-
Senior Claim Specialist Property
1 week ago
AXIS Capital Holdings Chicago, United StatesUnder limited direction, acts as highest-level individual contributor directly reviewing claims to determine nature of loss, coverage provided, and scope of claim and to make recommendation regarding settlement/disposition of claims. Develop and main Specialist, Property, Senior, ...
-
Senior Claim Specialist Property
20 hours ago
Axis Services Chicago, United StatesThis is your opportunity to join AXIS Capital a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an en ...
Complex Claims Specialist - Chicago, United States - CNA
Description
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA is the market leader in providing Community Association Directors & Officers liability coverage and provides best-in-class claim service. We are seeking a dynamic self-starter to join our team as a Claims Specialist handling Directors & Officers claims for Community Associations. At CNA, Claim Professionals use their specialized expertise to handle claims efficiently and seamlessly in a collaborative environment focused on continuous improvement. The Claims Specialist plays a critical role in managing and resolving D&O Community Association claims by evaluating coverage, assessing liability and damages, setting timely reserves, negotiating and settling claims, and directing litigation. The Claims Specialist will collaborate in a rich team environment including claim leadership and business partners to ensure the best possible outcome on every claim.
This individual contributor position works under moderate direction, and within defined authority limits, to manage claims with moderate to high complexity and exposure for a specialized line of business. Responsibilities include investigating and resolving claims according to company protocols, quality and customer service standards. Position requires regular communication with insureds and business partners.
Location: New York City, NY, Tarrytown, NY, Wyomissing, PA, or Princeton, NJ preferred, but candidates near any CNA location will be considered.
JOB DESCRIPTION:
Essential Duties & Responsibilities:
Skills, Knowledge & Abilities:
#LI-hybrid
In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In California, Colorado, Connecticut, New York and Washington, the national base pay range for this job level is $49,000 to $98,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact
Complex Claims Specialist professionals in Chicago
-
Liam Doherty
Warehouse Worker
-
Ewa Opolski
Claims adjuster
-
Ashley Carr
Absence Manager