Claims Customer Care Specialist - Chicago, United States - Allstate

Allstate

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You'll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount.

We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams.

For more than 89 years we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face.

We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don't follow the trends. We set them.

A day in the life of a Claims Customer Care Specialist:

This is the opportunity you've been looking for to truly impact someone's life Start your claims professional career today as a Claims Customer Care Specialist and be part of our dynamic team You'll leverage innovative tools and technology in a collaborative team environment to service our customers.

In this role, you will:

Explain the claim process to customers
Make and maintain a connection with the customer by understanding their needs and meeting their expectations
Serve customers with empathy and compassion
Provide information to customers on claim status and answers inquiries on existing claims
Contact or receive contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
Process claims payments
Schedule auto and/or property inspections
Assist with rental car as needed
Receive, screen and route incoming telephone calls and other electronic correspondence
Clearly and accurately document all actions taken into the claim at every touchpoint
Use online resources and claims knowledge to assist customers with claimsrelated concerns of varying complexity

When will I work?:

To deliver on our "Good Hands Promise" we are available to our customers 24 hours a day, 7 days a week. We ask that you are flexible to work within the hours of operation to include weekends and holidays

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For this position, your workday could start as early as 6:00am CST or as late as 3:30pm CST with just one weekend day commitment (either Saturday or Sunday). Following your 9 week training, a permanent shift will be allocated to you, ensuring a seamless transition into your role.
Planned absences are not allowed during the first 5 weeks of training**:

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Shift Differential: Employees working 2nd shift have the opportunity to increase their earnings by 10% through shift differential.

You're a great match for this role if you have:

You have a high school diploma or General Education Diploma (GED)
1 year of customer service experience is preferred
You want to utilize your customer service skills to help restore peoples' lives'
You have a strong desire to make a difference through compassionate customer service
You're an empathic, upbeat and friendly selfstarter who can work independently, as well as, on a team
You feel comfortable working within the Microsoft Office Suite and would be excited to learn new technology
You're organized and able to multitask in a fastpaced call center type environment where you will need to adhere to procedures, agendas, and measurements
You're known for clear and professional communication both written and verbal
Being bilingual and/or having prior military experience is a plus
This position is
not
available in California, Alaska, Hawaii or Puerto Rico