- Assisting customers with their financial needs such as cash withdrawals, deposits, transfers, and loan payment across different platforms (online and mobile)
- Supervising the junior staff in the branch and providing guidance and approvals as needed
- Supporting the Assistant Branch Manager in leading the branch team to achieve sales, service, and operational excellence.
- Demonstrate strong customer service skills to assist customers with their financial needs; resolve escalated client complaints/issues promptly and effectively
- Provide support for branch customers by offering a wide range of bank products and services, including safe deposit box management, merchant/vault and ATM processing, foreign currency exchange and new account opening
- Train junior branch staff to effectively identify referral and sales opportunities and ensure they are compliant with bank policies and procedures.
- Refer customers to Business Relationship Managers and/or Financial Consultants for needs assessment to cross-sell bank products
- Expert in using digital resources and technologies to optimize clients digital banking experience
- Inform and educate clients on how to conduct simple transactions through convenient banking options (such as online banking, mobile banking, and ATMs)
- Provide back up support to the Assistant Branch Manager including branch certifications and audits
- Perform other duties as assigned
- High school diploma or general education degree (GED) required; Bachelors degree preferred
- 3+ years of customer service, teller or sales experience within the banking and/or financial service industry
- Strong working knowledge of branch operations required
- Familiarity with standard branch technology and teller equipment
- Strong problem-solving, decision-making, and customer-service skills
- Ability to follow standard operating policies and procedures
-
Lead of Research Lab. Operations
2 days ago
CytoImmune Therapeutics Duarte, United States**JOB TITLE**: Lead of Research Lab. Operations · **DEPARTMENT**: Facilities and Engineering · **JOB LEVEL**: Exempt · **REPORTS TO**: Chief Executive Officer · **Job Overview**:_**About the Company**_ · CytoImmune Therapeutics is committed to finding a cure for cancer; we are de ...
-
Branch Operations Lead
1 week ago
East West Bank Los Angeles, United StatesIntroduction: · Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and communi ...
-
Banking Operations Lead
6 days ago
City National Bank Los Angeles, United StatesOverview: · **BANKING OPERATIONS LEAD** · **WHAT IS THE OPPORTUNITY?** · This position is responsible for conducting day to day support of the Deposit Operations department. Key responsibilities include the following: ACH processing including Unauthorized ACH claims, review of lo ...
-
Technology Operations Lead
1 week ago
UCLA Los Angeles, United States**Salary & Compensation** · - UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range ...
-
Operator, Lead Milling
2 days ago
Behr Paint Company Santa Ana, United States**Job scope/ summary** · - Leads all milling operations. · - Coordinates and supports routine operational, maintenance as well as coordinates in staffing challenges · **Essential Functions** · - Leads milling operations in the safe manufacture and movement of quality products. · ...
-
Iam Operations Lead
6 days ago
Sony Pictures Entertainment, Inc. Culver City, United StatesSony Pictures Entertainment (SPE) is looking for an IAM Operations Lead to support our enterprise Identity management program (IDM) in our Culver City, CA headquarters. Within IT, the position reports to the Executive Director, Corporate IT and will be accountable for all technol ...
-
Annotation Operations Lead
3 days ago
EvenUp Ontario, United StatesOur annotation team is the cornerstone of our operations, playing an essential role in data collection, quality assessment, and effective operation at scale. We are in search of outstanding operators to join the annotation team to drive operational rigor and excellence as we cont ...
-
Lead Business Operations Editor
1 week ago
Our National Conversation Los Angeles, United States**Company Description** · **MISSION STATEMENT** · OUR NATIONAL CONVERSATION (ONC) seeks to reduce partisanship and promote effective solutions to America's challenges. Powered by America's youth, we host a media outlet, produce educational materials and facilitate dialogue intend ...
-
Control Operations Coordinator Lead
2 days ago
Entergy Corporation Orange, United States**Posting End Date**: · **Work Place Flexibility**: Onsite · **Legal Entity**: Entergy Texas, Inc.GTX · **JOB SUMMARY/DESCRIPTION**: · Responsible for assigning work and providing work direction to employees on same shift. Ensures the safe and reliable operation and maintenance o ...
-
Lead Filtration Plant Operator
13 hours ago
Salem and Beverly Water Supply Board Beverly, United StatesSalem and Beverly Water Supply Board · Lead Filtration Plant Operator · Pay Range: $ $38.79 per hour · Approved by the Board on July 13, 2021 · **LEAD OPERATOR** · **GENERAL STATEMENT OF DUTIES** · Highly skilled technical and physical work responsible for the monitoring, inspect ...
-
Retail, Team Lead Operations
3 days ago
Crocs Cypress, United States**Retail, Team Lead Operations**: · - Requisition ID: 2969- Job Location(s): Cypress, TX, US, 77433**Overview**: · As a **Sales Team Lead,** you will play a pivotal role in providing valuable experiences and world class service to our consumers every day. In this position, you wi ...
-
Plant Recycling Operations Lead
6 days ago
WM Orange, United StatesAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. · **What is the value of a WM job?** · ...
-
Operations Lead
1 week ago
Gold Flora Pasadena, United StatesThe · Operations · Lead is responsible for managing all inventory processes including receiving, cycle counts, and transfers. The · Operations · Lead is responsible to maintain and ensure inventory accuracy and integrity. The · Operations · Lead requires a thorough understa ...
-
Branch Operations Lead
1 week ago
East West Bank El Monte, United StatesIntroduction: · Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and commun ...
-
WMI LOGISTICS INC Ontario, United States**Duties**: · picking · packing · loading · unloading · sorting · cleaning · **Requirement** · comfortable to work in a fast paced environment · attention to details · be able to lift 50 LB · at least one year full time warehouse experience · must be fully vaccinated · Pay: $ $19 ...
-
Platform Operations Specialist
2 days ago
VINNOVATION INC Arcadia, United StatesJoin our dynamic team, a leading global multimedia company at the forefront of innovation in the entertainment industry. We pride ourselves on creating and delivering compelling content across various platforms, reaching millions of audiences around the world. We are also joining ...
-
Maintenance Worker Iii
4 days ago
Pacific Clinics Arcadia, United States**Who We Are** · Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of indivi ...
-
Operations Coordinator
1 week ago
VINNOVATION INC Arcadia, United StatesJoin our dynamic team, a leading global multimedia company at the forefront of innovation in the entertainment industry. We pride ourselves on creating and delivering compelling content across various platforms, reaching millions of audiences around the world. We are also joining ...
-
Location Manager
1 week ago
Anytime Fitness - Chris Huisken Parent Account Arcadia, United States**Location Manager - Job Description** · **Anytime Fitness Arcadia** · **Company Values and Culture** · Anytime Fitness Arcadia hold as core values the following: respect and care for others, helping people holistically become healthier, acting with integrity in everything we do, ...
-
Dental Lab Technician
22 hours ago
Aspen Dental Arcadia, United States Full timeAt Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When ...
Branch Operations Lead - Arcadia, United States - East West Bank
Description
Introduction:
Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Asia markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Overview:Being the next generation Branch Operations Lead at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship banking experience across all customer touchpoints.
As a Branch Operations Lead, you will play a key role in:
We will help you grow your career at East West Bank by providing you with ongoing training to expand your business knowledge, grow your digital acumen, and build long-lasting relationships with our customers.
Responsibilities:East West Bank is an equal opportunity employer.
Compensation:The base pay range for this position is USD $23.00/Hr. - USD $26.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
