- Providing onsite, phone, email, and chat support for end-user systems and applications.
- Collaborating with team members and leadership, implementing great support processes, procedures, and documentation.
- Identifying opportunities for business enablement through smart use of technology.
- Tracking and issuing hardware, software, and peripherals.
- Install, configure, and maintain software applications used by our employees on both Windows and Mac devices.
- Cloud and locally installed applications like Zoom, Atlassian tools (Jira, Confluence),GSuite, and Microsoft etc.
- Performing new hire onboarding, including account creation, computer and desk setup.
- Proactively identify and address user needs and concerns to keep them productive and happy. Provide white glove support to senior leadership as needed.
- Managing, supporting, and provisioning business applications in a cloud-based environment.
- Experience managing Google Workspace and Microsoft 365.
- Experience with MFA tools, preferably Duo and Okta Verify.
- Experience hosting large-scale Video Conferencing events.
- Experience with setting up video conferencing hardware (Cisco, Polycom)
- Experience troubleshooting network connectivity issues (VPN, Radius/VLAN, WiFi).
- Comfortable with managing and manipulating directory systems (AD, LDAP).
- Basic powershell scripting experience
- Experience using command line interface in Windows, Mac
- Experience with a ticket-based support platform.
- Experience setting up workstations, able to lift 40lbs, understand wiring closets, and test functionality of all hardware.
- Excellent interpersonal communication skills.
- Document technical issues and resolutions to ensure knowledge sharing and improve future troubleshooting.
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Desktop Support Analyst - Austin, United States - PEAK6 Investments
Description
WHO WE AREWe are PEAK6, a leading investment firm. You'll find us headquartered in the historic Chicago Board of Trade building. PEAK6 uses technology to find a better way of doing things. The company's first tech-based solution was developed in 1997 to optimize options trading, and over the past two decades, the same formula has been used across a range of industries, asset classes, and business stages to consistently deliver superior results. Today, PEAK6 seeks transformational opportunities to provide capital and strategic support to entrepreneurs and forward-thinking businesses. PEAK6's core brands include PEAK6 Capital Management, PEAK6 Strategic Capital, Apex Fintech Solutions, PEAK6 InsurTech, Evil Geniuses, Poker Power, and Zogo.
ABOUT THIS ROLE
The Technology Advisory Group builds state-of-the-art people-centric solutions that transform and accelerate the PEAK6 Portfolio. We operate important technology systems efficiently and securely while providing reliable products, services and data-driven analytics. We deliver a unified technology experience throughout the PEAK6 portfolio tailored where necessary to fit each business.
As a Desktop Support Analyst, you will be instrumental in the experience of all our employees throughout the PEAK6 Portfolio. We're excitedly looking for someone who takes ownership of their work, is resourceful in their problem-solving skills, and is able to think creatively. In this role, you'll be part of a dynamic team, providing exceptional technical support to our employees - both on-site and remotely. You'll tackle a variety of projects that require clear communication and efficient execution.
This is a hybrid role that is based out of PEAK6's Austin, TX office. Hybrid at PEAK6 means an average of 3 days in office per week with 2 flexible work from home days per week.
You'll be responsible for
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. As a hybrid workforce, we offer our employees the ability to work remotely up to two days a week.
PEAK6 is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, natural or protective hairstyle, genetics, disability, age, or any other basis forbidden under federal, state, or local law.
