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    care coordinator - Glendale, United States - Comprehensive Community Health Centers Inc.

    Comprehensive Community Health Centers Inc.
    Comprehensive Community Health Centers Inc. Glendale, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionDescription:

    CARE COORDINATORJOB SUMMARY

    Care Coordinator will coordinate care for patients through outreach, the authorization process, follow up, scheduling of appointments, and health education.

    CARE COORDINATORESSENTIAL DUTIES AND RESPONSIBILITIES

    • Support telephonic outreach to patients.
    • Generate reports from multiple systems.
    • Work assigned cases (outreach to patients, educate patients, coordinate services, schedule patient visits etc.).
    • Answer incoming calls.
    • Understand the requirements of the caller and provide precise information, triage appropriately.
    • Use questioning and listening skills that support effective telephone communication.
    • Use an effective approach to handle special telephone tasks like call transfers, taking/sending messages, call interruptions, holds, and unintentional disconnects.
    • Understand the impact of attitude in handling calls professionally.
    • Be courteous and conscientious of call queue at all times.
    • Support excellent customer service philosophy.
    • Schedule new patient and follow up visit appropriately.
    • Submit and/or follow-up on authorizations.
    • Eligibility verification and reconciliation.
    • Coordinate with clinic and clinical staff as needed.
    • Stays in compliance with all HIPAA regulations.
    • Good understanding of medical terminology.
    • Maintain daily, positive communication with other departments.
    • Encourage a cooperative, team approach to interdepartmental workflow.
    • Assist other departments as appropriate.
    • Attend meetings as required.
    • Perform other duties, as assigned.
    Requirements:

    CARE COORDINATOR EDUCATION, TRAINING AND EXPERIENCE

    • Medical Assistant Certificate preferred, or equivalent experience
    • High School Diploma or GED.
    • Minimum of 3-5 years of experience in a medical office setting.
    • Must be bilingual Armenian

    CARE COORDINATOR PAY RATE: $18.50-$22/hr

    CARE COORDINATOR BENEFITS:

    • Medical, Dental and Vision – 100% paid by Employer
    • Life Insurance and Accidental Dismemberment – 100% paid by Employer
    • Paid Holidays
    • Paid Time Off
    • 401K
    • 401K Matching
    • Flexible Spending Account
    • Fringe
    • Supplemental Insurance
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