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    Technical Support Specialist - N/A, N/A, United States - Hornblower - City Experiences

    Hornblower - City Experiences
    Hornblower - City Experiences N/A, N/A, United States

    1 week ago

    Hornblower - City Experiences background
    Customer Service / Support
    Description
    About Us:

    City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

    About the Opportunity:

    Candidates will be responsible for providing technical support to clients. This support will be conducted via phone with remote support tools and onsite (as needed).

    About You:

    This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

    Essential Duties & Responsibilities:
    • Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
    • Providing detailed documentation of help desk support
    • Installing, configuring, and troubleshooting desktop hardware and peripherals
    • Installing, configuring, and troubleshooting Windows XP through Windows 8 and desktop applications
    • Re-installing desktops and laptops as needed
    • Installing, configuring, and repairing desktop and network printers
    • Assisting with security-related updates or patches
    • Creating and update help desk documents
    • Developing user training and instructional materials as needed
    • Performing other duties as assigned Candidate will also provide intermediate to advanced network and server troubleshooting including:
      • Network connectivity diagnostics and repair
      • Server configuration
      • Server alert monitoring and troubleshooting
      • Server configuration, deployments and migrations
    • Additional job duties as assigned.
    Requirements & Qualifications:
    • Strong customer service orientation is a must. Candidates must be comfortable interacting with end users both over the phone and in person.
    • Strong interpersonal and communication skills. Strong command of the English language is a requirement. Familiarity with the correct use of technical terms.
    • Ability to quickly learn new systems and software applications.
    Candidate must hold the following certifications or be willing to obtain

    them within the 3-month probationary period: Network+, Microsoft 365

    Fundamentals

    The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

    City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

    Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.PandoLogic. Keywords: Technical Support Representative, Location: BOSTON, MA
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