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    Case Assistant - New York, United States - Goddard Riverside

    Goddard Riverside
    Goddard Riverside New York, United States

    1 day ago

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    Description
    Case Assistant

    Job Details

    Job Location

    Lincoln Square - New York, NY

    Position Type

    Full-Time

    Job Shift

    8:00am - 4:00pm

    Description

    Organization Overview:
    The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers.

    We are two of New York City's leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City.

    We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

    The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers.

    We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.


    Intro/Program Description:

    LSNC is a multigenerational program of Goddard Riverside that serve educational, recreational, cultural needs and aspirations of Lincoln Square community with a focus on residents of Amsterdam Houses and Amsterdam Addition.

    LSNC Aging Services are funded by Department for the Aging and The New York State Office for the Aging (SOFA).

    More than 600 active members are offered daily nutritious hot lunch as well as a variety of wellness, educational, art programs and social services.

    Senior services provide an opportunity for older adults (age 60+) to lead more vibrant and meaningful lives through comprehensive programming and social support including case management, case assistance and health promotion.

    The NORC serves residents age 60+ who are residents of the NYC Housing Authority developments Amsterdam Houses and Amsterdam addition with social services, health promotion and recreational/cultural/social opportunities.

    About 50% of the seniors are Spanish-speaking. The NORC is run in conjunction with a senior center that is open to all New Yorkers ages 60+.

    Purpose of Position:

    Under supervision of LSNC Aging Services Program Director and Social Services Supervisor, Case Assistant provides services that includes new clients registrations and annual assessments, updating client information and re-assessing client needs on annual basic for assistance with applications and recertification for benefits, referrals and connections to services such as post-discharge homecare, legal services and medical care; advocacy with public and provide systems; collaboration with the on-site nurse; telephone reassurance and friendly visiting, home visits to ensure clients are safe and well.


    Schedule:
    Monday through Friday, 8:00 am to 4:00 pm


    Weekends:
    Cooling Center Administration if required (occasionally, summer only, rotation schedule)


    Salary Range:
    $31,164 - $38,955

    Roles, Responsibilities, and Essential Duties

    Client services are provided under Director and Social Services Supervisor:

    Provide supporting advocacy, referral and information connecting to entitlement/benefits counseling, health and mental health care, food assistance and housing, caregiver referrals as well as other program components as required by program guidelines

    Perform annual assessments and make home visits to homebound seniors to identify their needs, link them to services and provide ongoing social contact

    Document services provided and maintain accurate client records, written and electronic and enter into client database(s) in a timely manner, according to program and agency guidelines

    Work with onsite nurse to coordinate medical care and provide medication management

    Ongoing appointment coordination and reminders

    Emergency assistance and outreach if needed

    Provides Friendly Visiting and Telephone Reassurance calls

    Assist with signing up new members, client registration and complete annual assessments, re-registrations, and health indicator program requirements


    Aging Services Team member:
    Attend staff meetings, supervision sessions, training programs and case conferences

    Participate in program assessment and improvement plans

    Assist in daily oversight of senior center and respond to emergencies

    May be asked to assist with lunch tickets distribution and front desk if needed

    Assist with outreach and engagement


    Remote Duties:
    If necessary, provide services remotely

    Meet with clients as needed at senior center for document drop off /pick up of documents for review and assistance from homebound clients if they are unable to complete drop off at the center

    Other duties as required.


    Qualifications/Educational Requirements:
    High school diploma required

    Fluency in Spanish is a must


    Skills, Knowledge and Abilities:
    Sensitivity to the strengths and needs of older adults

    Strong work ethic

    Ability to multi-task and work in a fast-paced environment

    Ability to write concise and clear case notes

    Ability to communicate with clients who may have disabilities (physical, hearing impairment, visual) and/or mental illness


    Computer Skills:
    Able to use Microsoft Office Suite programs

    Able to use or learn electronic databases

    Able to use DFTA PeerPlace ( training will be provided)


    Physical Requirements:
    Ability to circulate in lunch room for about an hour a day and to greet clients in hallway to accompany to office

    Preferred:
    ability to walk and stand frequently

    Ability to travel to homebound clients and hospitals if needed


    Work Environment:
    Senior center environment/NYCHA facility

    Shared office space/ second floor accessible by elevator

    Occasional home visits and fieldwork to accompany participants to appointments or to follow up post-hospitalization


    Employee Benefits :
    Medical/Dental/Vision

    Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts

    403B Thrift Retirement Plan

    12 Annual Sick Days

    12 Agency Holidays

    20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment

    Total of more than 6 weeks (a month and half) of paid time off

    We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.


    Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation,gender identityor any other characteristic protected by federal, state, or local law.


    The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.

    Employees may be requested to perform job related task other than those specifically presented in this description.

    This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
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